Manager of Development Operations

Cause Capacity; New York (NY); Remote; USD 80,000 - 85,000; Full time

Job summary

An established industry player is seeking a results-driven Manager of Development Operations to enhance the daily functions of their development team. This remote position emphasizes data integrity, gift processing, and CRM maintenance. The ideal candidate will possess strong analytical and project management skills, with a proven track record in using Raiser’s Edge and advanced Excel capabilities. Join a passionate team dedicated to transforming K-12 education environments for LGBTQ+ youth while enjoying a supportive workplace that values diversity and inclusion. If you are ready to make a significant impact, this opportunity is for you!

Benefits

Medical, dental, and vision plans

Short and long term disability insurance

Life insurance

401(k) plan with employer contributions

Support for gender affirming care

Employee Assistance Program

Paid Time-Off (PTO)

Paid parental leave

Work/Life balance

Qualifications

• 4+ years of experience with Raiser’s Edge for gift entry and reporting.
• Strong skills in Excel and Google Sheets, including complex formulas.

Responsibilities

• Manage gift processing and donor services using Raiser’s Edge.
• Administer CRM systems and ensure data integrity.

Skills

Raiser’s Edge

Advanced Excel

Google Sheets

Project Management

Analytical Skills

Communication Skills

Interpersonal Skills

Data Management

Education

Bachelor's Degree

Tools

EveryAction

Fundraise Up

Omatic

Job description

Job Description

This is a remote position.

WHO WE ARE?

Established in 1990, GLSEN is a multi-racial intergenerational LGBTQ+ organization working nationally and locally to transform K-12 educational systems and democracy in the United States.

Our mission is to ensure that every member of every school community is valued and respected regardless of sexual orientation, gender identity or gender expression. Our vision is for students to be able to learn and for teachers to be able to teach, schools must be at a minimum safe from harm.

At GLSEN, our shared mission and vision drive all that we do. We coordinate a network of 43 Chapters in 30 states across the nation, and we partner with local, state, and national advocates and supportive educators to transform our nation’s K-12 schools into the safe and affirming learning environments all youth deserve; through programs, advocacy, research, and public policy work.

POSITION OVERVIEW

GLSEN seeks an exceptional, results-oriented Manager of Development Operations to support the daily function of the development team’s ability to operate and the organization's growing momentum. The successful candidate will be an accomplished individual with superior data oversight and process development skills and will work collaboratively with the Deputy Executive Director for Development to meet the financial needs of GLSEN's strategic vision.

Reporting to the Deputy Executive Director of Development, the Manager supports the strategy, execution, and coordination of GLSEN’s development operation strategies. The Manager of Development Operations will support the organization's strategy, vision, and approach to successfully manage the organization's CRMs, platform administration, and gift entry and acknowledgment process and execution. This is a tactical and detail-oriented role focused on day-to-day operations, with an emphasis on data integrity, gift processing, and CRM maintenance. While process improvement ideas are welcome, this is not a strategic or supervisory position.

ESSENTIAL FUNCTIONS

Gift Processing & Donor Services

1. Process all donations and earned income to GLSEN National and Chapters in Raiser's Edge from payment sources including checks, EFTs, third party giving platforms, stock, crypto, and merchandise transactions using methods such as batch entry, custom imports, IOM+/Omatic, and caging service.
2. Generate timely donor gift acknowledgment letters and annual tax receipts; routinely update letter messaging and provide management of auto-generated digital letter processes on all giving platforms.
3. Manage all recurring gift processes on EveryAction and FundraiseUp platforms, including providing direct customer service to donors requesting changes as well as creating automated processes and workflows for donor self-service portals.
4. Complete monthly financial reconciliation process with Finance team to ensure accuracy of revenue recording and budget tracking.
5. Serve as the main point of contact for donor inquiries related to gifts, receipts, and account updates.
6. Assist with planning and executing direct mail and special appeals, including list segmentation and data preparation.
7. Build donation pages, welcome email series, custom campaigns, donation pop-ups, QR codes, and other communication strategies in EveryAction and FundraiseUp, including maintaining accurate donor information on the platforms.

Data & System Administration

1. Administer and maintain CRM systems (Raiser’s Edge, EveryAction), ensuring system integrity, user permissions, and secure access.
2. Build queries, exports, and tailored reports using Raiser's Edge and create custom Insights and dashboards in RE NXT to support the needs of the Development team.
3. Maintain overall data hygiene through creation and application of data entry best practices, processing NCOA address updates, standardizing database fields, mitigation of duplicate records, and manual clean up.
4. Maintain meticulous donor and revenue records to ensure high levels of data hygiene, accurate gift coding, a smooth financial reconciliation process, and impactful donor stewardship efforts for the Development and Finance teams.
5. Manage data sharing from third-party platforms into Raiser's Edge and EveryAction, including technical maintenance of direct integrations, manual data imports, and duplicate record handling.
6. Serve as GLSEN’s platform administrator for all technical concerns, user permissions and security for internal and external stakeholders, third-party integrations, and team onboarding/training for RE, EveryAction, FundraiseUp, Double the Donation, JustGiving, PayPal Giving Fund, Giving Block, Cybergrants, YourCause, Benevity, FrontDoor, Network for Good, MightyCause, SAM.gov, and any other new fundraising platforms.
7. Collaborate with the Finance team to complete monthly financial reconciliation and ensure accurate revenue recording.
8. Maintain detailed donor and transaction records to support financial audit readiness, internal tracking, and budgeting.
9. Manage annual wealth screening process including determining technical screening parameters, facilitating data access with external partners, mapping and importing results to Raiser’s Edge, and reporting out on screening results.

LOCATION

This position is currently remote within the United States, but with strong preference for individuals in LA, San Francisco, Washington DC or in the tristate area close to GLSEN’s New York City headquarters. For more information see GLSEN's website at www.glsen.org.

SALARY RANGE

The salary for this position is $80,000 - $85,000 annually.

Requirements

The ideal candidate should meet the following criteria:

1. At least four years of experience using Raiser’s Edge for gift entry, reporting, and data management is required.
2. Advanced Excel and Google Sheets skills required, including pivot tables, VLOOKUP/XLOOKUP, complex formulas, and dashboard creation.
3. The intellectual depth, entrepreneurial drive, maturity, self-confidence, interpersonal skills, and warmth to build and maintain relationships with people at all levels of the organization, across a diverse range of educational and social backgrounds.
4. Excellent strategic, organizational, and project management skills and the ability to simultaneously plan and execute multiple projects.
5. Excellent communication skills—both oral and written—with an ability to inspire others to support GLSEN and become fundraising agents for its mission. Experience communicating with donors is a plus.
6. Proven analytical and strategic skills, with experience creating processes for efficiency, and the detail orientation and follow-through to implement those plans.
7. Knowledge of national LGBTQ+, education, civil rights and other relevant funding communities.
8. You care about LGBTQ+ youth. You care about changing and saving lives. You want to come to work (physically and virtually) and feel inspired every day and you want to inspire others. You want to change the world for all youth in our K-12 education system.
9. You like to have fun. The work we do is very serious and extremely impactful, but that doesn’t mean we don’t have fun. We know how to have a good time and you should too.
10. An appreciation for the mission and growth aspirations of GLSEN.
11. Familiarity with Raiser Edge, Omatic, EveryAction, and Fundraise Up.
12. Ability to travel 10-20% domestically (nights and weekend work for events is expected).

PHYSICAL REQUIREMENTS

While performing the duties of this job, the employee is occasionally required to do the following: sit; speak and hear while communicating with others to exchange information; repeat motions that may include the wrists, hands, and/or fingers; use hands to touch, handle, or feel objects, tools or controls; reach with hands and arms. Specific vision abilities required by the job includes close vision, distance vision, peripheral vision, depth perception, and the ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

WHY GLSEN?

When you join GLSEN, you join a community of smart, caring, talented individuals working together, supporting and inspiring each other to advance racial, gender, and disability justice in education settings. If you want to make an impact, GLSEN is the place for you. In addition, eligible employees can take advantage of the following benefits:

• Medical, dental, and vision plans
• Short and long term disability insurance
• Life insurance
• 401(k) plan with increasing employer contributions based on staff tenure
• Support in accessing gender affirming care and family planning resources
• Employee Assistant Program
• Paid Time-Off (PTO), including holidays
• Paid parental leave
• Work/Life balance

HOW TO APPLY?

Ready to make a difference?

When applying, upload and submit your resume outlining relevant experience plus a brief cover letter explaining your project management expertise and why you are interested in this role.

GLSEN is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all our employees.

All qualified applicants will receive consideration without regard to their race, color, religion/creed, sex, gender, gender identity, sexual orientation, national origin, citizenship, age, political affiliation or belief, disability, predisposing genetic characteristics, marital or family status, military or veteran status, or any other protected class status.