Manager of Cross-Border Payment Operations

Brex; San Francisco (CA); On-site; USD 180,000 - 240,000; Full time

Benefits offered by this job

Medical, dental & vision

Generous vacation

Spring Health & Calm

Year-end company shutdown

Milk Stork for nursing parents

In-office days, lunches & offsites

Commuter benefits

4 fully remote weeks

Carrot Fertility benefits

Generous parental leave

Job summary

Brex is seeking a Manager of Banking Operations in San Francisco to lead a high-impact team at the core of Brex’s money movement. You will coach analysts, raise the bar on judgment, documentation, and operating rhythms to scale an accuracy-driven monitoring function.

You’ll oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding real-time decisions and exception handling while partnering across Compliance, Legal, Product, and Engineering.

Qualifications

• 5+ years in banking/payments ops within regulated environments.
• Experience with multi-rail payment flows (wires, ACH, checks, SWIFT, stablecoins).
• Strong data analytics and ability to automate workflows.
• Audits or regulatory exam experience.
• Experience leading through incidents and escalations.

Responsibilities

• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment and documentation.
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring timely reviews and risk-based decisions.
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning.
• Advance Brex’s AI-native goals by identifying high-impact use cases and adopting AI tools to improve speed, accuracy, and scale.
• Partner with Compliance, Legal, Product, Engineering, Treasury, Finance and external banking partners to strengthen controls and resolve issues.
• Drive continuous improvement by identifying root causes, refining procedures, and increasing throughput without compromising control quality.
• Translate frontline insights into reporting and leadership-ready updates, surfacing trends and risks.

Skills

People management

Cross-functional collaboration

AI tools fluency

Operational discipline

Risk assessment

Audits & compliance

Documentation & reporting

Decision making

Education

Series 7

Series 63

Series 24

AAP

APRP

Tools

SQL

Excel

Job description

• As a Manager, Banking Operations at Brex, you’ll lead a team at the center of how money moves through the platform
• You’ll coach analysts, strengthen judgment and documentation standards, and build the operating rhythms that keep a high-stakes monitoring function accurate, resilient, and ready to scale
• Operations sits at the heart of Brex, owning money movement and partnering across product, engineering, compliance, and customer-facing teams to deliver with speed and precision
• In this role, you’ll oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, guiding your team through exceptions, escalations, and complex decisions in real time
• You’ll shape people, process, and technology: developing talent, improving onboarding, strengthening controls, and turning frontline insight into better workflows
• If you’re excited by leading great people, solving hard operational problems, and building systems that help Brex move faster without compromising quality or compliance, this is a high-impact role with real room to shape how Banking Operations scales
• Lead a team of Banking Operations analysts by setting priorities, coaching performance, and building a high-accountability culture grounded in sound judgment, accuracy, and strong documentation standards
• Oversee payment monitoring across Fedwire, SWIFT, ACH, checks, and stablecoins, ensuring alerts, exceptions, and escalations are reviewed on time and resolved with clear, risk-based decisions
• Build scalable operating frameworks for onboarding, quality assurance, escalation management, and coverage planning that improve consistency as the team and business grow
• Advance Brex’s AI-native goals by identifying high-impact use cases, driving thoughtful AI adoption across the team, and partnering on tools and workflows that improve speed, quality, and control
• Partner closely with Compliance, Legal, Product, Engineering, and external banking partners to strengthen controls, resolve issues quickly, and support operational readiness for new workflows and product changes
• Drive continuous improvement by identifying root causes, refining procedures, and advancing automation that increases throughput without compromising control quality
• Translate frontline insights into clear reporting and actionable recommendations for leadership, surfacing trends, risks, and process gaps that matter to the broader Banking Operations strategy

Benefits

• Medical, dental & vision
• Generous vacation
• Spring Health & Calm
• Year-end company shutdown
• Milk Stork for nursing parents
• In-office days, lunches & offsites
• Commuter benefits
• 4 fully remote weeks
• Carrot Fertility benefits
• Generous parental leave

Clear written and verbal communication skills, with the ability to turn operational complexity into concise guidance, actionable feedback, and leadership-ready updatesWorking knowledge of high-risk money movement workflows and payment rails such as wires, ACH, checks, SWIFT, or similar transaction monitoring and exception management environments2+ years of people management experience, with a track record of coaching employees, raising performance, and building strong, accountable teamsExperience partnering cross-functionally with teams such as Compliance, Legal, Product, Engineering, Treasury, Finance, or external banking partners to resolve issues and improve processesPractical fluency with AI tools such as Claude, Hex, Granola, and Glean, with a strong point of view on where AI can improve team effectiveness, decision quality, and operational scale in a control-heavy environmentA builder mindset with strong operational discipline and the ability to improve workflows, strengthen procedures, and use data or automation to scale quality and efficiencyStrong judgment, including the ability to assess risk, make sound escalation decisions, and maintain clear, audit-ready documentation

Qualifications

• Series 7 and 63
• Series 24
• Accredited ACH Professional (AAP)
• Accredited Payments Professional (APRP)
• Experience supporting multi-rail payment operations such as wires, ACH, checks, SWIFT, stablecoins, money market trading, or settlement workflows
• Comfort using data, dashboards, SQL, Excel, or AI tools to identify trends, improve decision-making, or automate manual work
• Familiarity with AML, sanctions, fraud, or transaction monitoring programs in a regulated financial environment
• Experience using AI copilots or LLM-based tools to streamline operational workflows such as SOP drafting, exception analysis, QA reviews, reporting, or incident response
• Experience leading through audits, incidents, regulatory exams, or high-severity operational escalations
• Strong judgment around AI adoption, including when to use human review, how to validate outputs, and how to apply AI responsibly in a control-heavy environment
• Exposure to working with external banking partners, vendors, or fintech infrastructure providers to improve operational workflows and controls
• 5+ years of experience in banking operations, payments operations, compliance operations, or a related function within a bank, fintech, or other regulated financial services environment

These are a plus, not a requirement. If you meet most of the qualifications above, we’d still encourage you to apply