Manager of Clinical Research Support

Sarah Cannon Research Institute; Dallas (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

Sarah Cannon Research Institute is a leading oncology research organization conducting community-based clinical trials in Dallas. This Manager Clinical Research Support role oversees clinical support operations, regulatory compliance, and patient experience at the Dallas clinic.

You will manage a multidisciplinary team and optimize workflows while ensuring GCP/GLP compliance and SOP development aligned with corporate standards.

Qualifications

• Associate's degree in clinical research, healthcare, or related field required.
• 1+ years of work experience in clinical trial operations.
• Experience with GCP, GLP, HIPAA, OSHA, and IATA regulations.
• Proficiency with clinical trial databases and electronic data capture.
• Advanced MS Office skills (Excel/Word/PowerPoint/SharePoint) and EMR experience.
• Ability to adapt to a fast-changing clinical/research environment and multitask.

Responsibilities

• Provide direct supervision and mentorship for Lab Research Assistants, Clinical Research Assistants, Tissue Coordinators, and Program Manager, Executive Support staff, Medical Assistants, and Front Desk Coordinators.
• Oversee biospecimen collection, processing, shipping, and documentation per protocol and regulatory requirements.
• Coordinate vital signs, ECGs, and laboratory specimens, ensuring protocol adherence and data integrity.
• Ensure patient safety and confidentiality across all clinic and research activities.
• Develop, implement, and monitor departmental SOPs, and align with guidelines.

Skills

GCP/GLP

HIPAA/OSHA/IATA

Education

Associate's degree in clinical research

Bachelor's degree preferred

Tools

EMR systems

Clinical trial databases

Electronic data capture

Microsoft Office (Excel/Word/PowerPoint/SharePoint)

Job description

It’s More Than a Career, It’s a Mission.

Our people are the foundation of our success. By joining our growing team at Sarah Cannon Research Institute (SCRI), a subsidiary of McKesson, you will have the opportunity to become part of one of the largest community-based cancer programs to advance oncology treatments and improve outcomes for cancer patients across the globe. We look for mission-driven candidates who have a desire to advance the fight against cancer and make a difference in the lives of patients diagnosed with cancer every day.

Our Mission

People who live with cancer – those who work to prevent it, fight it, and survive it – are at the heart of every decision we make. Bringing the most innovative medical minds together with the most passionate caregivers in their communities, we are transforming care and personalizing treatment. Through clinical excellence and cutting‑edge research, SCRI is redefining cancer care around the world.

Our Manager Clinical Research Support will oversee and manage the clinical support operations ensuring regulatory compliance, operational excellence, and exceptional patient experience. Additionally, this position is responsible for managing and developing a multidisciplinary team of Lab Research Assistants, Clinical Research Assistants, Tissue Coordinators, Program Managers, Executive Support, Medical Assistants, and Front Desk Coordinators and for optimizing workflows. This position is onsite at our Dallas, TX clinic. Relocation assistance is not available.

Duties include and are not limited to:

• Provide direct supervision, mentorship, and performance management for Lab Research Assistants, Clinical Research Assistants, Tissue Coordinators, and Program Manager, Executive Support staff, Medical Assistants, and Front Desk Coordinators.
• Oversee and optimize all aspects of clinical support including biospecimen collection, processing, shipping, and documentation in accordance with protocol and regulatory requirements
• Coordinate and oversee the collection of vital signs, ECGs, and laboratory specimens, ensuring protocol adherence and data integrity.
• Ensure the highest standards of patient safety and confidentiality throughout all clinic and research activities.
• Develop, implement, and monitor departmental SOPs, work instructions, and ensure alignment with corporate and regulatory guidelines

Minimum qualifications needed include:

• Associate's degree in clinical research, healthcare, or related field obtained, Bachelor's Degree preferred
• 1+ years' work experience in clinical trial operations, including regulatory, safety, and biospecimen management requirements
• Expertise focused in GCP, GLP, HIPAA, OSHA, and IATA regulations
• Experience in research protocol interpretation and clinical trial management systems
• Advanced experience in all Microsoft Office products including Excel, Word, SharePoint, PowerPoint as well as EMR experience
• Strong proficiency in clinical trial databases, electronic data capture needed
• Experience adapting to a rapidly changing clinical and research environment as well as prioritizing multiple tasks simultaneously.

About Sarah Cannon Research Institute

Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 850 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA in the past decade. SCRI’s research network brings together more than 1,300 physicians who are enrolling patients into clinical trials at more than 200 locations in 20+ states across the U.S.

• That’s why we have a Total Rewards package that includes comprehensive benefits to support physical, mental, and financial well-being.
• Our Total Rewards offerings serve the different needs of our diverse colleague population and ensure they are the healthiest versions of themselves.
• As part of Total Rewards, we are proud to offer a competitive compensation package.
• This is determined by several factors, including performance, experience and skills, equity, regular job market evaluations, and geographical markets.
• In addition to base pay, other compensation, such as an annual bonus or long-term incentive opportunities may be offered.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.