Manager of Clinical Operations, Transplant – Full Time, Days (08HR)

Stanford Health Care; United States; Remote; Full time

Job summary

Stanford Health Care is seeking a Manager to oversee the delivery of patient care and operations. This role requires strong leadership skills, fiscal management, and the ability to improve service quality. The ideal candidate will hold a Bachelor’s or Master’s degree and have extensive supervisory experience in health care settings.

Qualifications

• 5 years of relevant work experience, including supervisory roles.
• Bachelor’s or Master’s degree in a related field preferred.
• Ability to lead multidisciplinary teams and manage projects.

Responsibilities

• Directs and coordinates patient care delivery and operational tasks.
• Implements and interprets policies and standards for quality care.
• Manages the budget and supervises staff to enhance outcomes.

Skills

Leadership

Customer Service

Process Improvement

Fiscal Management

Education

Bachelor’s degree

Master’s degree

Job description

If you're ready to be part of our legacy of hope and innovation, we encourage you to take the first step and explore our current job openings. Your best is waiting to be discovered.

Day - 08 Hour (United States of America) This is a Stanford Health Care job.

A Brief Overview
Directs, manages, and coordinates the patient care delivery, personnel, and administrative, business, and technical operations of one or more operations groups in the applicable department/center. Collaborates with leadership, overseeing care, including, but not limited to, day-to-day operations, applicable policies and procedures, marketing, customer/patient satisfaction, facilities, maintenance, procurement of supplies and contact services, finance/budget, human resources, and planning and development. Plans, develops implements and evaluates health care services, programs and activities; and acts as the department/center leader to ensure the goals and objectives are met. The Manager has the responsibility to collaborate with physicians and other health care providers to maintain and improve services. The Manager leads a team consisting of such specialists as department/center technicians, patient admitting, patient coordination, medical assistants, surgical schedulers, and nurse coordinators. The Manager is not required to be an RN; however, in those cases where the Manager is not an RN, a manager with an RN license will manage and evaluate nursing staff with respect to their professional practice within the scope of their licensure.

Locations
Stanford Health Care

What you will do

• Completes various special projects, which may require reviewing and analyzing information, identifying problems, recommending solutions, and writing reports.
• Cultivates and provides exemplary customer service, assuring that customer service standards are consistently met or exceeded; identifies opportunities to improve services and takes correction actions accordingly; analyzes customer/patient complaints, concerns and suggestions and provides appropriate follow-through, including prompt response to resolve any customer/patient complaints.
• Sustains SHC operating system throughout the department/center.
• Develops, recommends, implements and interprets new or revised policies, standards and procedures; monitors and enforces compliance.
• Ensures quality program management through compliance with federal, state and local regulations concerning health care and Joint Commission guidelines; continuously assesses care and services provided to meet or exceed the needs and expectations of patients/customers; identifies opportunities to improve quality of care; and assesses and improves key processes that directly affect patient services
• Manages facilities and environment, assuring via other support services, that the facility is maintained in a safe and clean manner and presents a professional environment at all times, and that workstations and patient workflow are organized to assure optimal effectiveness and efficiencies; coordinates maintenance and repairs of area, equipment and instruments; identifies operational needs; manages appropriate level of equipment and supplies; coordinates and integrates intra/inter-department systems.
• Participates in the development of services by assuring that any new health care providers who join the staff are appropriately supported and oriented; assures that growth opportunities are identified; markets and promotes new and existing programs and services to patients and the community; functions as clinic liaison, representing the clinic and hospital to local community and business groups and patients/customers.
• Manages and integrates functions to support the department’s/center’s priorities as regards growth and expansion goals and initiatives, and provides effective leadership, business acumen and vision to maintain and “grow” the clinic’s services, including preparing and managing business modeling.
• Provides for fiscal program management by preparing and maintaining annual operating budget within prescribed parameters by monitoring income and expenses to ensure that budgetary targets are met; forecasts staffing, capital and operating budget needs in evaluating and reporting on the clinic(s)’ market position, financial situation, space utilization, etc.; monitors performance of the plan, making adjustments as needed; prepares financial reports and projections; identifies opportunities to improve financial systems and services.
• Supervises and directs the work of professional and support staff to achieve optimum patient flow and cycle times appropriate for services; analyzes staffing mix and staff deployment to meet clinic needs; interviews and selects new employees; assures training and orientation for all new employees; monitors staff productivity; schedules work; coordinates reporting of payroll; establishes standards and evaluates performance; implements employee disciplinary process and responds to grievances as needed; assures employee competencies and long-term development through regular performance appraisals.
• Manage and support additional department/center programs and projects as assigned.

Education Qualifications

• Bachelor’s degree in a work-related field/discipline from an accredited college or university preferred.
• Master’s degree in a work-related field/discipline from an accredited college or university preferred.

Experience Qualifications

• Five (5) years of progressively responsible and directly related work experience, AND at least one (1) year being in a work lead/supervisory position.

Required Knowledge, Skills and Abilities

• Ability to contribute to health care policy formulation when working in partnership with a multidisciplinary team of health care providers.
• Ability to delegate responsibly to others, activities according to ability, level of preparation, the standards of practice and regulatory guidelines.
• Ability to develop programs and lead process improvement projects.
• Ability to establish the strategic direction and business plans for a functional group.
• Ability to initiate and implement change conducive to the improvement of the quality and safety of patient care delivery.
• Ability to provide leadership and influence others to meet patient needs and achieve shared goals as part of a multidisciplinary team, to effectively call on and prioritize system resources to provide patient care that is of optimal quality and value, promote cooperative behaviors, and to act as an effective role model, resource and mentor for others.
• Ability to supervise, coach, mentor, train, and evaluate work results.
• Ability to use information and keep abreast of developments in technology to communicate, manage knowledge, mitigate error, and support decision-making in patient care.
• Knowledge of electronic medical records procedures and how they interact with patient care.
• Knowledge of laws, rules and regulations; standards and guidelines of certifying and accrediting bodies hospital and department/unit standards, protocols, policies and procedures governing the provision of patient care applicable to the area of assignment.
• Knowledge of principles and practices of and current trends in health care and hospital system organization and administration sufficient to provide clinical management, leadership, coordination, and operational direction for assigned areas of responsibility.
• Knowledge of principles and practices of organization, administration, fiscal and personnel management essential to the practice of health care.
• Knowledge of the current theories, principles, practices and standards of as well as emerging technologies, techniques, issues, and approaches in the health care profession, particularly those applicable to the area of assignment/expertise, the culture of nursing and the health care system, as well as the responsibility and accountability for the outcome of practice.

Licenses and Certifications

• None

These principles apply to ALL employees:

SHC Commitment to Providing an Exceptional Patient & Family Experience

Stanford Health Care sets a high standard for delivering value and an exceptional experience for our patients and families. Candidates for employment and existing employees must adopt and execute C-I-CARE standards for all of patients, families and towards each other. C-I-CARE is the foundation of Stanford’s patient-experience and represents a framework for patient-centered interactions. Simply put, we do what it takes to enable and empower patients and families to focus on health, healing and recovery.

You will do this by executing against our three experience pillars, from the patient and family’s perspective:

• Know Me: Anticipate my needs and status to deliver effective care
• Show Me the Way: Guide and prompt my actions to arrive at better outcomes and better health
• Coordinate for Me: Own the complexity of my care through coordination

Equal Opportunity Employer Stanford Health Care (SHC) strongly values diversity and is committed to equal opportunity and non-discrimination in all of its policies and practices, including the area of employment. Accordingly, SHC does not discriminate against any person on the basis of race, color, sex, sexual orientation or gender identity and/or expression, religion, age, national or ethnic origin, political beliefs, marital status, medical condition, genetic information, veteran status, or disability, or the perception of any of the above. People of all genders, members of all racial and ethnic groups, people with disabilities, and veterans are encouraged to apply. Qualified applicants with criminal convictions will be considered after an individualized assessment of the conviction and the job requirements.

Base Pay Scale: Generally starting at $72.55 - $96.15 per hour

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, specialty and training. This pay scale is not a promise of a particular wage.