Manager of Clinical Operations and Quality

Sevaro; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

An established industry player in telehealth is seeking a dedicated Manager of Clinical Operations & Quality. This pivotal role involves overseeing the implementation of telehealth programs and ensuring quality assurance across partnerships with hospitals. The ideal candidate will excel in communication and project management, fostering strong relationships with physicians and hospital partners. With a focus on improving patient care through innovative practices, this position offers a unique opportunity to make a significant impact in the healthcare sector while enjoying a supportive, family-like work culture. Join a rapidly growing team committed to enhancing lives through tele-stroke services.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

Short-term Disability Insurance

Company-paid Holidays

Provision of Necessary Technology Equipment

Qualifications

• RN License required with experience in healthcare, preferably in Stroke Program Management.
• Intermediate skills in MS Office and Google Suite are essential.

Responsibilities

• Manage project plans and oversee multiple implementation projects simultaneously.
• Coordinate onsite implementation visits and maintain project documentation.
• Review case logs and manage relationships with hospital partners.

Skills

Healthcare Experience

Stroke Program Management

Communication Skills

Analytical Skills

MS Office

Google Suite

Attention to Detail

Education

RN License

Job description

Manager of Clinical Operations and Quality

Full Time

• 100% Remote (US Based Applicants Only)

Position title

Manager of Clinical Operations & Quality

Location

100% Remote

Position Overview

The Manager of Clinical Operations & Quality is a key member of our operations team, reporting to the Director of Clinical Operations & Quality. This role is responsible for implementation, quality assurance, and supporting the ongoing operations of Sevaro’s Telehealth Programs with hospital partners.

The incumbent provides excellent service to hospital partners and internal teams, aligning with Sevaro Health's mission and vision.

• Manage project plans and documents for telehealth program implementations.
• Communicate with stakeholders regarding project details and deliverables.
• Oversee multiple implementation projects simultaneously.
• Maintain detailed project management documentation and workflows.
• Provide progress reports to leadership.
• Coordinate onsite implementation visits to hospitals.

This role may involve recruiting neurologists, credentialing, and licensing activities.

Quality Improvement

Daily

• Review case logs for accuracy and communicate findings promptly.
• Address issues daily and report to hospital stroke coordinators.
• Review thrombolytic cases for DTN times, delays, and PI opportunities; initiate RCA if DTN >45 minutes.
• Manage documentation requests and notify providers accordingly.
• Schedule and conduct monthly quality meetings with hospitals.
• Escalate concerns and facilitate discussions for resolutions.
• Participate in daily huddles with the Regional Stroke Director.

Monthly

• Report stroke data per site, provider, and company-wide.
• Attend hospital stroke committee meetings and trainings.
• Organize educational lectures and series.
• Collect monthly case studies.

As Needed

• Participate in onboarding meetings for new hospitals.
• Update clinical practice guidelines.
• Review stroke protocols and facilitate mock drills.

Physician Relationship Management

• Manage daily operational relationships with physicians.
• Serve as the primary contact for physician concerns and questions.

Hospital/Program Relationship Management

• Manage relationships with hospital partners from contract signing onward.
• Coordinate program implementation and expansion visits.
• Collaborate with medical staff to meet patient needs.
• Provide educational materials to hospital partners.

General Responsibilities

• Utilize communication skills to ensure quality standards.
• Track and report key performance metrics.
• Participate in training and stay updated on best practices in teleneurology and stroke care.

Required Qualifications

• RN License
• Experience in healthcare, preferably in Stroke Program Management
• Intermediate or higher skills in MS Office and Google Suite
• Excellent interpersonal and communication skills
• Attention to detail and analytical skills
• Ability to meet deadlines and handle critical issues
• Comfortable working in a fast-paced remote environment

Why Work For Sevaro

Sevaro is a rapidly growing tele-stroke company committed to improving patient lives. We value work-life balance and foster a family-like culture. Benefits include:

• Medical, Dental, and Vision insurance
• Short-term disability insurance
• Company-paid holidays
• Provision of necessary technology equipment

We leverage AI-powered virtual neurology and analytics to enhance patient care.