Manager of Client Operations

KODE Health; United States; On-site; USD 95,000 - 120,000; Full time

Job summary

KODE Health is looking for a Client Operations Director to serve as the primary liaison between hospital clients and the medical coding operations team. This role requires strong medical coding expertise combined with relationship management skills to drive client satisfaction and operational efficiency.

The ideal candidate will be responsible for managing the coding team, ensuring quality, resolving operational issues, and maintaining regulatory compliance. If you have a commitment to delivering exceptional service in the healthcare space, we encourage you to apply!

Qualifications

• A client-focused healthcare professional with strong interpersonal skills.
• Experience in managing client relationships with a deep coding knowledge.
• Proven ability to deliver exceptional service.

Responsibilities

• Serve as the primary point of contact for clients and manage relationships.
• Monitor coding productivity and ensure quality standards.
• Prepare monthly performance reports and track KPIs.

Skills

Medical coding expertise

Relationship management skills

Clear communication

Operational acumen

Job description

We’re coding rebels with a cause. KODE is a health-tech company developed by medical coders for medical coders looking to change the way things are done in the industry. Our company may be young but we’re growing rapidly. That also means we’re not buried in outdated policies and bureaucracies.

We’re serious about two things: coding and treating you like the professional you are. If this intrigues you, please keep reading.

Position Summary

The Client (Klient) Operations Director serves as the primary liaison between hospital clients and the medical coding operations team. This role is responsible for managing client relationships, ensuring coding quality and productivity standards are met, resolving operational issues, and driving customer satisfaction. The Klient Operations Director manages coders (Koders) directly and collaborates closely with coding specialists, quality teams, and other client stakeholders to optimize coding performance, maintain regulatory compliance, and support revenue cycle objectives.

Ideal Candidate Profile

A client-focused healthcare professional who combines deep medical coding expertise with strong relationship management skills, interpersonal skills, clear communication, operational acumen, and a commitment to delivering exceptional service to hospital Klients.

Key Responsibilities

Client Relationship Management

• Serve as the primary point of contact for assigned hospital clients.
• Build and maintain strong, long-term client relationships.
• Conduct regular client meetings to review performance metrics, address concerns, and identify opportunities for improvement.
• Respond promptly to client inquiries and resolve issues in a professional and timely manner.
• Manage the daily activities of Koders on their assigned teams.
• Ensure productivity and quality standards are maintained.

Operational Oversight

• Monitor coding productivity, accuracy, turnaround times, and service-level agreements (SLAs).
• Coordinate with coding managers and quality assurance teams to ensure client expectations are consistently met.
• Analyze operational reports and communicate trends, risks, and opportunities to internal leadership and clients.
• Support staffing forecasts and workload balancing to maintain service commitments.

Revenue Cycle and Coding Expertise

• Maintain working knowledge of ICD-10-CM, CPT, HCPCS, and medical terminology.
• Understand specialty-specific coding requirements and payer guidelines.
• Assist clients with coding-related questions and documentation improvement opportunities.
• Support denial management and coding-related appeals when necessary.
• Stay current on CMS regulations, coding updates, and compliance requirements.

Quality and Compliance

• Ensure coding activities comply with HIPAA, CMS regulations, payer requirements, and company policies.
• Review quality metrics and coordinate corrective action plans when performance issues arise.
• Partner with internal audit and quality teams to address findings and implement process improvements.
• Maintain confidentiality and security of protected health information (PHI).

Reporting and Performance Management

• Prepare and present monthly performance reports to clients and leadership.
• Track KPIs including coding accuracy, productivity, denial rates, turnaround times, and customer satisfaction.
• Identify opportunities to improve processes and enhance operational efficiency.
• Participate in strategic planning and continuous improvement initiatives.

Cross-Functional Collaboration

• Work closely with Koders, quality assurance teams, operations leadership, and revenue cycle personnel.
• Coordinate training initiatives and communicate coding updates to clients and internal teams.
• Support business development efforts and expansion opportunities within existing accounts.