Manager of Claims Operations/ Technical- Professional Liability

Aon plc; Fort Washington (Montgomery County); Hybrid; USD 64,000 - 85,000; Full time

Benefits offered by this job

401(k) plan with employer contribution

Employee stock purchase plan

Medical, dental and vision insurance

Paid time off and holidays

Long-term incentive awards

Job summary

Aon plc in Fort Washington, PA is seeking a Manager of Claims Operations for Professional Liability. This role leads end-to-end management of liability, malpractice, regulatory, and licensing board claims within the Integrated Services team.

The position requires strong people management experience, with hybrid in-office and remote work, and a focus on protecting professionals' licenses, reputations, and financial interests.

Qualifications

• 5+ years of business experience, preferably in insurance.
• Experience in team management, project management and resource planning.
• Self-starter with operational improvement mindset.
• Ability to analyze complex issues and propose creative solutions.
• Proficiency in Microsoft Suite.
• Strong organizational and written/verbal communication.
• P&C license.

Responsibilities

• Direct the handling of professional liability and license protection claims from initial notification through resolution.
• Manage Escalation service team support and email customer service, responding to inquiries, resolving issues, providing coverage guidance, and delivering exceptional service.
• Oversee licensing board complaints, administrative hearings, professional misconduct and malpractice claims.
• Ensure timely claim investigations, coverage reviews, documentation, reserving, and resolution strategies.
• Serve as escalation point for high-exposure, sensitive, urgent, or complex claims.
• Monitor claim inventory, aging, workloads, service levels, and closure activity.
• Interact with key business stakeholders up to executive level.
• Act as key liaison with carrier partner including complex claim resolution and audit administration.
• Evaluate need for system improvements based on feedback from process owners and operations teams.
• Work with advanced reporting and metrics, provide analysis and report out.

Skills

Team management

Project management

Resource planning

Communication skills

Analytical thinking

Self-starter / proactive

Independent and collaborative work

Education

Bachelor's degree (preferred)

Tools

Microsoft Office / MS Excel

Job description

Aon Is Looking for A Manager of Claims Operations - Professional Liability

The Manager of Claims Operations with Aon Business Services – Integrated Services and will support our Professional Liability & License Protection Claims function, leads the end-to-end management of professional liability, malpractice, regulatory, and licensing board claims. The role oversees claims administration, Escalation service team support, email customer service, legal coordination, quality, compliance, and team performance. This position serves as a subject matter expert and escalation point for insured professionals facing allegations, investigations, disciplinary actions, or civil liability matters, with a focus on protecting professional licenses, reputations, and financial interests. This position is for a hybrid schedule, in office and remote throughout the week in Fort Washington, PA

***Must have people management experience, preferred in the insurance industry***

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

Job Responsibilities:

• Direct the handling of professional liability and license protection claims frominitialnotification through resolution
• Manage Escalation service team support and email customer service, responding to inquiries, resolving issues, providing coverage guidance, and delivering exceptional service in a timely and professional manner
• Oversee matters involving licensing board complaints, administrative hearings, professional misconduct allegations, malpractice claims, and disciplinary actions
• Ensuretimelyclaim investigations, coverage reviews, documentation, reserving, and resolution strategies
• Serve as the escalation point for high-exposure, sensitive, urgent, or complex claims
• Monitor claim inventory, aging, workloads, service levels, and closure activity
• Interact with key business stakeholders up to executive level
• Act as key liaison with carrier partner including complex claim resolution and audit administration
• Evaluate need for system improvements based on feedback from process owners and operations teams
• Work with advanced reporting and metrics, provide analysis and report out

Required Experience:

• 5+ years of business experience preferably in the insurance industry
• Experience in Team Management, Project Management and Resource Planning
• Self-starter with operational improvement / mentality
• Has technical expertise to accomplish complex processes/tasks
• Experience analyzing complex issues and coming up with creative solutions
• Proficiency in Microsoft Suite
• Strong organizational skills. Attention to detail and accuracy.
• Excellent communication; both written and verbal
• Proactive Management Style and consistent follow-through
• Ability to work both independently and collaboratively within a team environment
• P&C License

Preferred experience:

• Professional Liability Insurance
• Claims Handling

Education:

Bachelor's degree preferred or relevant validated experience

For positions in San Francisco and Los Angeles, we will consider for employment qualified applicants with arrest and conviction record in accordance with local Fair Chance ordinances.

Aon is not accepting unsolicited resumes from search firms for this position. If you are a search firm, you will not be compensated in any way for your submission of a candidate, even if Aon hires that candidate.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Pay Transparency Laws:

The salary range for this position (intended for U.S. applicants) is $64,000 to $85,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

This position is eligible to participate in one of Aon’s annual incentive plans to receive an annual discretionary bonus in addition to base salary. The amount of any bonus varies and is subject to the terms and conditions of the applicable incentive plan.

A summary of all the benefits offered for this position:

Aon offers a comprehensive package of benefits for full-time and regular part-time colleagues, including, but not limited to: a 401(k) savings plan with employer contributions; an employee stock purchase plan; consideration for long-term incentive awards at Aon’s discretion; medical, dental and vision insurance, various types of leaves of absence, paid time off, including 12 paid holidays throughout the calendar year, 15 days of paid vacation per year, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts,employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies.