Manager of Cisco Unified Communications Manager (CUCM)

MDA Edge; Boston (MA); On-site; USD 130,000 - 175,000; Full time

Job summary

An established industry player is seeking a Manager of Unified Communications to spearhead the strategic vision and implementation of their communication infrastructure. This pivotal role involves enhancing capabilities across platforms like Microsoft Teams and Cisco CUCM, overseeing migrations to cloud-based solutions, and leading a talented team of IT professionals. The ideal candidate will have a strong background in unified communications, proven leadership skills, and a passion for innovation. Join a forward-thinking organization where your expertise will directly impact operational excellence and drive the future of communication technologies.

Qualifications

• 7+ years of IT experience focused on unified communications.
• In-depth knowledge of Microsoft Teams and CUCM.
• Experience with cloud migrations and technical team management.

Responsibilities

• Lead the administration of Microsoft Teams and CUCM.
• Drive migration from Cisco to Microsoft Teams with minimal disruption.
• Manage a team of IT professionals and ensure performance excellence.

Skills

Unified Communications Management

Microsoft Teams

Microsoft 365 Administration

Cisco Unified Communications Manager (CUCM)

Cloud Migrations

Team Leadership

Telephony Infrastructure

Education

Bachelor's degree in Information Technology

Bachelor's degree in Computer Science

Tools

Microsoft Teams Admin Center

Microsoft 365 Apps

Azure

AWS

Job description

Manager of Cisco Unified Communications Manager (CUCM)

Manager of Cisco Unified Communications Manager (CUCM)

3 weeks ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

This range is provided by MDA Edge. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$130,000.00/yr - $175,000.00/yr

Job Summary: Our prestigious client that is in list of Am Law 100 firm, is actively seeking a Manager of Unified Communications to drive the strategic vision, implementation, and ongoing management of the firm's unified communications infrastructure. This leadership role will be instrumental in enhancing the organization's communication capabilities across platforms such as Microsoft Teams, Microsoft 365 (including Outlook, OneDrive, SharePoint), and Cisco Unified Communications Manager (CUCM).
Key Responsibilities:
1. Unified Communications Management:

• Lead the administration, configuration, and optimization of Microsoft Teams, including chat, video conferencing, telephony, and PSTN integration.
• Manage Microsoft 365 email systems and OneDrive for Business, ensuring availability, security, and compliance.
• Oversee and support the ongoing transition from Cisco CUCM to Microsoft Teams Calling.

2. Migration & Cloud Transformation:

• Drive the migration of collaboration tools from on-premise environments to modern cloud-based platforms.
• Oversee the transition from Cisco telephony systems to Microsoft Teams Calling with minimal disruption to business operations.
• Ensure smooth integration across all systems during migration.

3. Team Leadership:

• Manage and mentor a growing team of 4–8 IT professionals, ensuring performance excellence, skill development, and alignment with strategic goals.

4. Strategic Planning & Innovation:

• Develop a forward-looking unified communications roadmap aligned with the firm's IT and business objectives.
• Stay current with emerging technologies and trends to enhance the firm's communication infrastructure.

5. Operational Excellence:

• Ensure high availability, performance, and security of all communication systems.
• Monitor systems for compliance with internal policies and external regulations.

6. Cross-Functional Collaboration:

• Work closely with IT leadership and other departments to understand business needs and align communication tools accordingly.
• Serve as a subject matter expert and escalation point for complex technical issues.

7. End-User Support & Training:

• Oversee user onboarding and training related to communication platforms.
• Support helpdesk functions and ensure timely resolution of user issues.

Ideal Candidate Profile: Candidates must demonstrate a stable, permanent work history (no temp or short-term contract roles). Strong communication and leadership skills are essential.
Required Experience & Skills:

• Minimum of 7 years of IT experience, with a primary focus on unified communications and collaboration tools.
• In-depth knowledge of Microsoft Teams, Microsoft 365 administration, and Cisco Unified Communications Manager (CUCM).
• Proven experience with cloud migrations, especially transitioning from Cisco CUCM to Microsoft Teams Calling.
• Hands-on experience with Microsoft 365 apps including SharePoint, OneDrive, Teams Admin Center, and Exchange Online.
• Strong understanding of telephony infrastructure, including how calls are routed across large-scale enterprise networks.
• Prior experience managing technical teams.
• Experience working with cloud environments such as Azure and/or AWS is highly preferred.

Education:

• Bachelor's degree in Information Technology, Computer Science, or a related field.

Certifications:

• Microsoft 365 Certified: Teams Administrator Associate.
• Cisco CCNP Collaboration.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

Referrals increase your chances of interviewing at MDA Edge by 2x

Get notified about new Communications Manager jobs in Boston, MA.

Sr. Manager Internal Communications, Life Science

Corporate Communications Specialist - Wind River

Senior Manager, Public Relations and Communications

Manager, Investor Relations and Corporate Communications

Associate Manager, Global Public Relations (Bangkok-based, Relocation Provided)

Manager, Community Relations – Low Carbon

Senior Communications Manager, Monitoring Business (Cambridge, MA)

COMMUNICATIONS & OUTREACH ASSOCIATE, Global Development Policy Center

Boston, MA $55,000.00-$65,000.00 3 weeks ago

Senior Manager, Inclusion and Impact Communications

Boston, MA $71,985.72-$119,976.20 5 months ago

Strategic Workforce Communications Manager

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.