Manager of Business Process & Governance

Arcis Golf; United States; On-site; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Accident & Critical Illness Insurance

Pet Insurance

Paid time off

401(k) plan and match

Holiday pay

Food & Beverage discounts

Job summary

Arcis Golf, a dynamic national golf and hospitality company, seeks an experienced Business Process Manager to design and optimize SOPs, governance, and cross‑functional workflows across the organization. You will collaborate with department leaders to drive improvements and ensure compliance with policy standards.

You will develop operational dashboards, establish KPIs, track risks, and lead workshops to align initiatives with strategic priorities.

Qualifications

• 5+ years in BPM, operations, or process governance.
• Experience influencing stakeholders without direct authority.
• Strong documentation and facilitation skills.
• Experience with SOPs, governance models, and performance metrics.

Responsibilities

• Design, implement, and maintain SOPs and business workflows across the organization.
• Own and manage the business process governance framework, including documentation, process controls, and continuous improvement initiatives.
• Lead cross-functional working sessions, workshops, and project teams to drive clarity, accountability, and execution.
• Develop and maintain operational dashboards and reporting that provide visibility into process performance, compliance, risks, and key business metrics.
• Promote a culture of continuous improvement, operational discipline, and enterprise-wide collaboration.

Skills

Process governance

SOP development

Cross-functional collaboration

Documentation

KPIs & metrics

Facilitation

Risk identification

Job description

Club Location

Arcis Golf - Corporate Office - Dallas, TX

About us

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Key Responsibilities

• Design, implement, and maintain SOPs and business workflows across the organization.
• Own and manage the business process governance framework, including documentation, process controls, and continuous improvement initiatives.
• Serve as a neutral coordinator and facilitator, bringing together stakeholders and subject matter experts to drive alignment and resolve cross-functional challenges.
• Monitor adherence to established policies, procedures, and operational standards; identify gaps, elevate risks, and coordinate remediation efforts.
• Partner with department leaders to identify inefficiencies and develop process improvement initiatives with defined ownership and measurable outcomes.
• Lead cross-functional working sessions, workshops, and project teams to drive clarity, accountability, and execution.
• Coordinate interdepartmental initiatives and dependencies to ensure alignment with organizational priorities and objectives.
• Develop and maintain operational dashboards and reporting that provide visibility into process performance, compliance, risks, and key business metrics.
• Establish and track shared KPIs that promote accountability and collaboration across departments.
• Evaluate business processes, workflows, and operational impacts related to new initiatives, systems, and organizational changes.
• Promote a culture of continuous improvement, operational discipline, and enterprise-wide collaboration.

Qualifications

• 5+ years of experience in business process management, operations, project management, governance, consulting, or a related field.
• Proven ability to work across multiple business functions and influence stakeholders without direct authority.
• Strong process documentation, facilitation, and organizational skills.
• Experience developing SOPs, workflows, governance models, and performance metrics.
• Excellent communication, problem-solving, and relationship-building skills.
• Ability to manage multiple initiatives simultaneously and drive projects to completion.
• Experience with operational reporting, dashboards, and KPI development preferred.

Team Member Lifestyle Perks

• Medical, mental health, dental and vision insurance
• Life Insurance
• Accident & Critical Illness Insurance
• Pet Insurance
• Paid time off
• 401(k) plan and match
• Holiday pay
• Food & Beverage discounts throughout portfolio
• Free Golf at home club/ Discounted Golf throughout portfolio
• Free Tennis at home club/ Discounted Tennis throughout portfolio
• Employee assistance program
• Career Growth
• Flexible Schedules
• Development Opportunities
• Perks may be subject to employee contribution and vary based on eligibility & location

Equal Employment Opportunities

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.

Arcis Golf has positioned itself as a dynamic leader in the industry by consistently providing unrivaled amenities to complement diverse playing experiences for members and guests.

We continuously search for individuals who share our Passion for Service to join the teams at our many Clubs and Courses positioned throughout the country.

Our growing and innovative organization offers competitive wages and benefit packages.