Manager of Business & Career Services

Brooklyn Public Library; New York (NY); On-site; USD 90,000 - 94,000; Full time

Job summary

An established industry player is seeking a dynamic Manager of Business and Career Services to lead innovative workforce and economic development initiatives. This role involves managing a diverse team, developing impactful programs, and collaborating with various stakeholders to enhance community-centered services. The ideal candidate will possess strong leadership skills, exceptional organizational abilities, and a commitment to fostering partnerships that drive success. Join a forward-thinking organization dedicated to serving job seekers, entrepreneurs, and students, and make a significant impact in the community through strategic vision and adaptive leadership.

Qualifications

• Minimum 5 years of supervisory and/or management experience required.
• Excellent organizational, customer service, and interpersonal skills needed.
• M.L.S. from an ALA accredited library school is mandatory.

Responsibilities

• Leads the Business & Career Center and manages diverse staff.
• Develops and implements innovative programs and services.
• Collaborates with various departments to meet community needs.

Skills

Organizational Skills

Customer Service Skills

Interpersonal Skills

Written Communication

Oral Communication

Conflict Resolution

Team Building

Budget Management

Strategic Partnership Building

Outreach and Marketing

Education

M.L.S. from an ALA accredited library school

Undergraduate or graduate degree in business or related fields

Tools

Microsoft Office

MS Teams

Zoom

WebEx

Tableau

Airtable

Asana

Job description

Overview

The Manager of Business and Career Services, under the supervision of the Director of Adult Learning, leads the Business & Career Center (B&CC) and works with multiple stakeholders to manage workforce and economic development spaces, programs, services, partnerships, and resources at Central and in the branches. The manager provides adaptive leadership on the long-term vision and strategic plan supporting the needs of jobseekers, entrepreneurs, investors, consumers, young adult and non-traditional students, and partners throughout the borough. Working collaboratively with at least three supervisors and a total of 15 staff, the Manager develops, implements, and tracks progress via outputs and outcomes toward institutionally aligned departmental goals. The Manager also collaborates with other Adult Learning managers to ensure the department is engaging and supporting diverse adult classes and services throughout the borough.

Primary responsibilities for the position include: managing diverse staff onsite and remotely, developing and implementing innovative and impactful programs and services, collaborating with Central and branch supervisory staff to meet patron and community needs, working with internal departments and external departments to promote business and career services, building relationships with partners, funders, and donors to strengthen and grow quality community-centered library services and resources.

Responsibilities

• Provides adaptive leadership and strategic vision for workforce and economic development
• Supervises B&CC staff as well as online and onsite services, programs, and outreach; resolves staffing and patron issues and concerns
• Collaborates with B&CC supervisors to develop, implement, and track institutional and departmental goals and priorities; build individual and team workplans;
• Manages and monitors work teams and special team projects with colleagues; delegates to other supervisors and staff as necessary to manage workload
• Oversees B&CC’s operational and grant budgets, financial tracking, and reporting
• Secures funding in collaboration with Development from foundations, grants, and donors for existing and new initiatives and projects
• Manages B&CC physical space/offsite presence as well as user experiences onsite and online; works closely with Central and branch supervisors to manage spaces and programs
• Works with staff to identify, evaluate, and purchase B&CC content/materials to develop and enhance the collection in various formats
• Develops and maintains good working relationships with other providers of education and job information and partners in economic and community development
• Works with departments including MAC, Finance, IT, and Strategic Planning, etc.
• Helps maintain B&CC virtual visibility and presence including its webpages, LibGuides, Wiki pages, tutorials, and program recordings
• Participates in the Adult Learning leadership team and supports efforts to meet WIOA and other grant and institutional mandates and priorities
• Serves as a point person for media inquiries pertaining to workforce and economic development
• Performs direct public service library work onsite or online as necessary
• Serves on various BPL committees and teams; participates in citywide taskforces as necessary
• Performs other duties as assigned

Qualifications

• M.L.S. from an ALA accredited library school required; undergraduate and/or graduate degree in business or related fields a plus
• Qualified for a public librarian’s professional certificate issued by New York State
• Minimum 5 years of supervisory and/or management experience
• Facilitates and fosters BPL and departmental core values
• Excellent organizational and customer service/interpersonal skills
• Excellent written and oral communication with the ability to work well with others
• Ability to effectively lead and coach diverse teams and individual staff
• Strong conflict resolution and team building skills
• Skills managing budgets, allocating resources, and producing financial reports
• Experience initiating and building strategic partnerships and collaboration
• Ability to prepare and monitor long term and short-term goals; skills presenting and reporting
• Basic knowledge of current and emerging library trends
• Experience conducting outreach and marketing programs in print, in person, and on social media
• Working knowledge of Microsoft Office applications, the library’s electronic reference resources and business databases; familiarity with online platforms like MS Teams, Zoom, WebEx, Tableau, Airtable, and Asana.
• Project and grant management experience/training highly desirable
• Must be able to work a varied schedule, including evenings and Saturday
• Some travel required, Ability to drive a plus
• Ability to lift and carry programming materials

This is a non-union, exempt position with a salary range of $90,000 - $94,000.