Manager of Agency Operations

Starion Bank; Bismarck (ND); On-site; USD 100,000 - 107,000; Full time

Benefits offered by this job

Competitive Salary

Comprehensive Benefits

401K and profit-sharing options

Annual incentive compensation program

Paid vacation and holidays

Job summary

A community-focused bank in Bismarck, North Dakota is seeking a Manager of Agency Operations. The ideal candidate will lead and mentor a team while ensuring operational excellence and compliance. Requirements include a minimum of five years in service leadership within an insurance agency and active licenses in Property & Casualty and Life & Health. The role offers a competitive salary and a comprehensive benefits package, promoting work-life balance.

Qualifications

• Minimum of five years of progressive operations or service leadership experience in an insurance agency.
• Active licenses in Property & Casualty and Life & Health, or ability to obtain within 90-180 days.
• In-depth knowledge of commercial, personal lines, and health insurance products.

Responsibilities

• Lead, mentor, and motivate employees while monitoring performance indicators.
• Develop and administer agency policies and continuously improve workflows.
• Ensure compliance with regulations and conduct regular audits.

Skills

Interpersonal communication

Organization

Problem-solving

Team management

Job description

About the Role

Manager of Agency Operations at Starion Bank.

Why Starion Bank?

As a growing community bank, we pride ourselves on local leadership, personalized service, and deep community loyalty. We're not just a bank; we're a place where you can thrive both professionally and personally.

Position

Manager of Agency Operations

Location

Bismarck, North Dakota

Key Responsibilities

• Team leadership and service management – Lead, mentor, and motivate employees; establish and monitor key performance indicators; oversee hiring, training, and professional development; serve as a point of escalation.
• Operation excellence and process improvement – Develop, document, and administer agency policies and procedures; continuously refine service and administrative workflows; design and administer performance-based incentive and commission-based compensation plans; oversee the agency management system; drive continuous improvement initiatives.
• Compliance & Licensing – Ensure strict compliance with federal, state, and company regulations; conduct regular internal audits; administer all insurance agency and producer licensing and registration; stay current on regulatory changes.
• Carrier & Sales Support – Manage and cultivate relationships with key carriers and brokerages; serve as a liaison between the service team and sales producers; ensure service capacity is aligned with sales growth; collaborate with sales leadership.

Qualifications

• Minimum of five years of progressive operations or service leadership experience in an independent or bank‑owned insurance agency, including familiarity with agency management systems.
• Active Property & Casualty and Life & Health licenses, or ability to become licensed within 90‑180 days.
• In‑depth knowledge of commercial and personal lines, health insurance, and crop insurance products and processes.
• Exceptional interpersonal communication, organization, and problem‑solving skills.
• Proven ability to manage and motivate team members while driving a culture of operational excellence.

What We Offer

• Competitive Salary: $100,000.00 – $107,000.00, commensurate with experience.
• Comprehensive Benefits: Health, life, dental, vision, and a health savings account.
• Retirement Planning: 401K and profit‑sharing options.
• Incentives: Annual incentive compensation program for eligible employees.
• Work‑Life Balance: Paid vacation and holidays.

Recognized Excellence

Join a team recognized as the “Best of the Best” by Independent Bankers magazine and one of the “50 Best Places to Work” by Prairie Business magazine!

Ready to Make a Difference?

If you’re ready to take the next step in your career and be part of a community‑focused bank, apply today at www.starionbank.com. Starion Bank – Taking You Further.

Starion Bank is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.