Manager of Advanced Support - Bilingual Spanish

DSI; United States; Remote; USD 70,000; Full time

Job summary

A leading company is seeking a 'Manager of Advanced Support - Bilingual Spanish' with the responsibility of overseeing support operations and improving customer satisfaction. The role requires strong leadership, effective problem-solving skills, and the ability to manage remote teams. The candidate will ensure efficient issue resolution and contribute to a customer-centric culture.

Benefits

Medical, Dental, Vision, and Life insurance available

401k Plan with employer matching

Paid vacation and personal/sick days

Employee Profit Sharing Program

50% AT&T wireless discount

Paid training

Advancement opportunities

Qualifications

• Experience in customer service/support role is required.
• At least 2 years in a managerial capacity.
• Familiarity with telecom industry is a plus.

Responsibilities

• Lead and manage the advanced support team to ensure high-quality service delivery.
• Develop and implement support strategies aligning with company objectives.
• Act as a point of escalation for critical support issues.

Skills

Problem-solving

Analytical skills

Interpersonal skills

Communication skills

Job description

Manager of Advanced Support - Bilingual Spanish

Manager of Advanced Support - Bilingual Spanish

This range is provided by DSI. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$70,000.00/yr - $70,000.00/yr

DSI Systems Inc., an authorized AT&T Representative partner, has an immediate career opportunity for an experienced and motivated Manager of Advanced Support - Bilingual Spanish. This role involves overseeing support operations, enhancing customer satisfaction, and driving continuous improvement in our service delivery. In this role, you will be responsible for ensuring efficient issue resolution and improving the overall support experience.

As the Manager of Advanced Support - Bilingual Spanish, you will oversee daily operations, manage resources, and collaborate with other teams to enhance support policies and procedures. Additionally, you will act as a point of escalation for complex issues, ensuring customer satisfaction and driving continuous improvement within the support function.

Remote Opportunity With Required Travel.

Quarterly travel to South Africa and Colombia is required based on business needs.

About DSI

DSI is a family-owned company that has been in business since 1984. We provide enhanced value that delivers results for our clients and partners through sales management, marketing assistance, hardware logistics solutions, immersive training, engineering expertise, and proprietary software solutions.

We believe that relationships are the most important part of our business. Whether it's mobility, broadband, video, commercial, residential, Lodging & Institutions, Multi-Dwelling Units, or all, we are a one-stop solution to help sales partners uncover growth opportunities.

Responsibilities

• Lead and manage the advanced support team to ensure high-quality service delivery
• Develop and implement support strategies that align with company objectives
• Collaborate with cross-functional teams to resolve complex customer issues
• Monitor support metrics and KPIs to assess performance and identify areas for improvement
• Provide training and development opportunities for team members to enhance their skills and knowledge
• Act as a point of escalation for critical support issues and customer inquiries
• Foster a customer-centric culture within the support team
• Ability to manage remote teams in South Africa and Colombia
  
  

Requirements

• Experience in a customer service/support role
• At least 2 years in a managerial capacity
• Proven experience in managing and improving customer support operations
• Excellent problem-solving and analytical skills
• Exceptional interpersonal and communication skills
• Ability to work in a fast-paced environment and handle multiple priorities
• Familiarity with or experience in the telecom industry
  
  

Benefits

• Medical, Dental, Vision, and Life insurance are available on the first day of the month following your first day of employment - no extended waiting period
• 401k Plan with employer matching
• Paid vacation, personal/sick days, and bereavement time
• Employee Profit Sharing Program
• 50% AT&T wireless discount
• Paid training
• Advancement opportunities, we prefer to promote from within!

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Management

• Industries

  IT Services and IT Consulting

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