Manager, Nonprofit Customer Success

Association of Fundraising Professionals (AFP) Silicon Valley Chapter; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Windfall is seeking a Manager of Nonprofit Customer Success to lead a team of Customer Success Managers focused on scaling the nonprofit vertical. You will own a set of accounts, manage and grow a team, and build scalable systems and processes to propel Windfall’s customer success organization forward.

We value clear communication, transparency, leverage over optimization, and trust. Windfall is a people intelligence and AI company helping GTM teams prioritize resources for better outcomes.

Qualifications

• Experience leading B2B customer success teams within a tech or SaaS environment.
• Proven ability to own a portfolio of accounts and drive growth.
• Strong communication, process-building, and operational scaling skills.

Responsibilities

• Lead the nonprofit Customer Success team and scale the nonprofit vertical.
• Own a set of accounts, manage and grow a high-performing team.
• Build systems and processes to scale the customer success organization at Windfall.

Skills

Team leadership

Account ownership

Nonprofit customer success

Job description

As a Manager of Nonprofit Customer Success, you will lead a team of Customer Success Managers (CSMs) focused on scaling the nonprofit vertical within our business. You will own a set of accounts, manage and grow a team, and build systems and processes to help scale the customer success organization at Windfall in the years to come. We’re on a mission to change how organizations perceive and use people data. And we hold true to our core values of: (1) Be an excellent communicator; (2) Operate with transparency; (3) Provide leverage, not optimization; (4) Win When Our Customers Win; and (5) Act with integrity and trust.

About Windfall

Windfall is a people intelligence and AI company that gives go-to-market teams actionable insights. By democratizing access to people data, organizations can intelligently prioritize go-to-market resources to drive greater business outcomes. Powered by best-in-class machine learning and artificial intelligence, Windfall activates insights into workflows that engage the right people for each respective organization. More than 1,500 data-driven organizations use Windfall to power their business. For more information, please visit www.windfall.com. We comply with CCAA. For more information on how we comply, review our privacy notice. Windfall is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We may use AI tools to assist parts of the hiring process, such as reviewing applications or analyzing resumes. These tools assist our team and do not replace human judgment. Final hiring decisions are made by people.