Manager, Non-Traditional Field Operations Performance

Franchise World Headquarters, LLC; Miami (FL); On-site; USD 110,000 - 160,000; Full time

Benefits offered by this job

Insurance Plans

401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Many More...

Job summary

Subway is hiring a Manager of Non-Traditional Field Ops Performance to connect franchisees, Walmart store teams, and corporate leadership. You will run best-practice discussions, build relationships, and ensure consistent execution on the ground as we scale 3PD, Grab & Go, and Loyalty initiatives.

You will translate corporate directives into practical field playbooks, monitor performance metrics, and drive adoption across 1,300+ Subway-in-Walmart footprint while supporting national expansion

Qualifications

• Bachelor's degree in Business, Operations, Hospitality Management, Supply Chain, or related field.
• 5+ years of progressive field operations or account management experience in restaurant, foodservice, or retail.
• Experience navigating multi-stakeholder dynamics and driving adoption of new initiatives.
• Strong field operations acumen and ability to translate corporate initiatives into actionable, franchisee-friendly playbooks.
• Experience scaling multi-unit operations with complex stakeholder dynamics.
• Excellent communication and presentation skills—comfortable presenting to franchisee groups, Walmart store teams, and Subway leadership.
• Ability to thrive in a fast-moving, cross-functional environment managing multiple initiatives.
• Deep understanding of unit economics and the ability to connect operational decisions to profitability for franchisees.
• Experience in non-traditional channels or complex franchisee models preferred.
• Ability to build credibility quickly with franchisees and external partners.

Responsibilities

• Multi-Stakeholder Convening & Relationship Management—serve as the primary connective hub between Subway field operations, franchisees, master lease holders, and Walmart corporate.
• Build and maintain trusted relationships across groups to ensure alignment and swift resolution of issues.
• Field Execution & Best Practice Dissemination—translate corporate initiatives into operational playbooks and monitor field performance metrics.
• 3PD & Growth Initiative Support—support rollout, identify barriers, and accelerate adoption at the field level.
• Strategic Planning & Expansion Support—represent Subway in talks about national expansion with Walmart and partners.

Skills

Stakeholder management

Relationship-building

Field operations

Account management

Operations leadership

Cross-functional communication

Presentation skills

Ambiguity tolerance

Unit economics understanding

Franchisee partnership

Education

Bachelor's degree in Business, Operations, Hospitality Management, Supply Chain, or related field

Job description

Ready to build what's next with one of the world's most iconic brands?

Why Join Subway?

At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day. This is your chance to be part of what's next.

About the Role:

The Manager of Non-Traditional Field Ops Performance owns the connective tissue between these stakeholders. This role runs best-practice discussions grounded in real field examples, builds direct relationships between our franchisees and Walmart store managers, and resolves issues before they escalate-so Walmart corporate sees consistent, confident execution on the ground, not just at the account level. The role directly supports the active 3PD delivery scale-up (36% onboarded today, targeting 90%+ by mid-August), the Grab & Go Q4 pilot, and early Loyalty integration work.

Responsibilities include but are not limited to:

• Multi-Stakeholder Convening & Relationship Management-Serve as the primaryconnective hub between Subway field operations, franchisees operating in Walmart, Twin Towers (master lease holder), and Walmart corporate and store management.
• Build and maintain trusted relationships across these groups to ensure consistentcommunication, alignment on initiatives, and swift resolution of issues before theyescalate to the leadership level.
  
• Field Execution & Best Practice Dissemination-Run best-practice discussionsgrounded in real field examples, translating corporate initiatives (3PD, Grab & Go,Loyalty, NRG) into operational playbooks that franchisees and Walmart store
  managers can execute. Monitor field performance metrics, identify gaps, and drive Improvement across the 1,300+ Subway-in-Walmart footprint.
• 3PD & Growth Initiative Support-Directly support the 3PD delivery scale-up(targeting 90%+ onboarded by mid-August), the Grab & Go Q4 pilot, and Loyaltyintegration work at the field level. Identify barriers to adoption, work withfranchisees and Walmart store teams to accelerate rollout, and ensure operationalreadiness.
• Strategic Planning & Expansion Support-Represent Subway in discussions aboutnational expansion of Subway in Walmart (~3,200 additional locations withoutSubway today). Partner with Walmart corporate, franchisee partners, and Twin Towers to ensure operational readiness and consistent execution standards across theexpanded footprint.
  

Qualifications:

• Bachelor's Degree inBusiness, Operations, Hospitality Management, Supply Chain, or related field
• Exceptional stakeholder management and relationship-building skills across internal teams (field ops, leadership) and external parties (franchisees, retail partners, master lease holders)
  
• 5+years of progressive field operations, account management, franchisee relationship management, or operations leadership experience in restaurant, foodservice, or retail environments. Experience navigating complex multi-stakeholder dynamics and driving adoption of new initiatives preferred.
• Strong field operations acumen and ability to translate corporate initiatives into actionable, franchisee-friendly operational playbooks
• Demonstrated experience scaling multi-unit or multi-location operations with complex stakeholder dynamic
• Ability to diagnose field-level bottlenecks, engage the right people to solve them, and drive adoption of new programs
  
• Strong communication and presentation skills-comfortable presenting to franchisee groups, Walmart store teams, and Subway leadership
• Comfort with ambiguity and ability to thrive in a fast-moving, cross-functional environment managing multiple concurrent initiatives
• Deep understanding of unit economics and the ability to connect operational decisions to franchisee profitability
• Experience in non-traditional channels (retail, co-branded, military, healthcare) or complex franchisee models preferred
• Ability to build credibility quickly with franchisees and external partners; strong interpersonal skills and genuine partnership orientation
  

What do we Offer?

• Insurance Plans (Medical/Dental/Vision/Life)

• 401k

• Competitive Bonus

• Mobility Allowance

• Tuition Reimbursement

• Company Holidays

• Employee Resource Groups

• Volunteering time

• Many More...

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V

Subway uses technologyassisted tools to support our recruitment process. These tools strictly help organize and sort applications based on jobrelated qualifications. All decisions are made by people - our recruiting team and hiring managers. If you have questions or would like to request an alternative review process, please let us know.

Job Details

• Pay Type: Salary

• Employment Indicator: Regular