Manager, Non-Traditional Field Operations Performance

Subway Group; Miami (FL); On-site; USD 90,000 - 135,000; Full time

Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Mobility Allowance

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Many More

Job summary

Subway is seeking a Manager of Non-Traditional Field Ops Performance to connect field operations, franchisees, and Walmart store teams. You will shape operational playbooks and drive adoption of initiatives across a 1,300+ footprint while supporting national expansion and key pilots.

The role demands strong relationship management, strategic planning, and the ability to navigate complex multi-stakeholder dynamics with up to 40% travel.

Qualifications

• Bachelor's Degree in Business, Operations, Hospitality Management, Supply Chain, or related field
• Exceptional stakeholder management and relationship-building skills across internal teams (field ops, leadership) and external parties (franchisees, retail partners, master lease holders)
• 5+ years of progressive field operations, account management, franchisee relationship management, or operations leadership experience in restaurant, foodservice, or retail environments
• Strong field operations acumen and ability to translate corporate initiatives into actionable, franchisee-friendly operational playbooks
• Demonstrated experience scaling multi-unit or multi-location operations with complex stakeholder dynamic
• Ability to diagnose field-level bottlenecks, engage the right people to solve them, and drive adoption of new programs
• Strong communication and presentation skills—comfortable presenting to franchisee groups, Walmart store teams, and Subway leadership
• Comfort with ambiguity and ability to thrive in a fast-moving, cross-functional environment managing multiple concurrent initiatives
• Deep understanding of unit economics and the ability to connect operational decisions to franchisee profitability
• Experience in non-traditional channels (retail, co-branded, military, healthcare) or complex franchisee models preferred
• Ability to build credibility quickly with franchisees and external partners; strong interpersonal skills and genuine partnership orientation
• Travel up to 40%.

Responsibilities

• Multi-Stakeholder Convening & Relationship Management—Serve as the primary connective hub between Subway field operations, franchisees operating in Walmart, Twin Towers (master lease holder), and Walmart corporate and store management.
• Build and maintain trusted relationships across these groups to ensure consistent communication, alignment on initiatives, and swift resolution of issues before they escalation to the leadership level.
• Field Execution & Best Practice Dissemination—Run best-practice discussions grounded in real field examples, translating corporate initiatives (3PD, Grab & Go, Loyalty, NRG) into operational playbooks that franchisees and Walmart store managers can execute. Monitor field performance metrics, identify gaps, and drive Improvement across the 1,300+ Subway-in-Walmart footprint.
• 3PD & Growth Initiative Support—Directly support the 3PD delivery scale-up (targeting 90%+ onboarded by mid-August), the Grab & Go Q4 pilot, and Loyalty integration work at the field level. Identify barriers to adoption, work with franchisees and Walmart store teams to accelerate rollout, and ensure operational readiness.
• Strategic Planning & Expansion Support—Represent Subway in discussions about national expansion of Subway in Walmart (~3,200 additional locations without Subway today). Partner with Walmart corporate, franchisee partners, and Twin Towers to ensure operational readiness and consistent execution standards across the expanded footprint.

Skills

Stakeholder management

Relationship building

Cross-functional collaboration

Communication skills

Presentation skills

Ambiguity tolerance

Unit economics understanding

Travel readiness

Strategic planning

Franchisee relationship management

Multi-stakeholder coordination

Education

Bachelor's Degree in Business/Operations/Hospitality/Supply Chain

Job description

Ready to build what's next with one of the world's most iconic brands?

Why Join Subway?

At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day. This is your chance to be part of what's next.

About The Role

The Manager of Non-Traditional Field Ops Performance owns the connective tissue between these stakeholders. This role runs best-practice discussions grounded in real field examples, builds direct relationships between our franchisees and Walmart store managers, and resolves issues before they escalation to the leadership level—so Walmart corporate sees consistent, confident execution on the ground, not just at the account level. The role directly supports the active 3PD delivery scale-up (36% onboarded today, targeting 90%+ by mid-August), the Grab & Go Q4 pilot, and early Loyalty integration work.

Responsibilities Include But Are Not Limited To

• Multi-Stakeholder Convening & Relationship Management—Serve as the primary connective hub between Subway field operations, franchisees operating in Walmart, Twin Towers (master lease holder), and Walmart corporate and store management.
• Build and maintain trusted relationships across these groups to ensure consistent communication, alignment on initiatives, and swift resolution of issues before they escalation to the leadership level.
• Field Execution & Best Practice Dissemination—Run best-practice discussions grounded in real field examples, translating corporate initiatives (3PD, Grab & Go, Loyalty, NRG) into operational playbooks that franchisees and Walmart store managers can execute. Monitor field performance metrics, identify gaps, and drive Improvement across the 1,300+ Subway-in-Walmart footprint.
• 3PD & Growth Initiative Support—Directly support the 3PD delivery scale-up (targeting 90%+ onboarded by mid-August), the Grab & Go Q4 pilot, and Loyalty integration work at the field level. Identify barriers to adoption, work with franchisees and Walmart store teams to accelerate rollout, and ensure operational readiness.
• Strategic Planning & Expansion Support—Represent Subway in discussions about national expansion of Subway in Walmart (~3,200 additional locations without Subway today). Partner with Walmart corporate, franchisee partners, and Twin Towers to ensure operational readiness and consistent execution standards across the expanded footprint.

Qualifications

• Bachelor's Degree in Business, Operations, Hospitality Management, Supply Chain, or related field
• Exceptional stakeholder management and relationship-building skills across internal teams (field ops, leadership) and external parties (franchisees, retail partners, master lease holders)
• 5+ years of progressive field operations, account management, franchisee relationship management, or operations leadership experience in restaurant, foodservice, or retail environments. Experience navigating complex multi-stakeholder dynamics and driving adoption of new initiatives preferred.
• Strong field operations acumen and ability to translate corporate initiatives into actionable, franchisee-friendly operational playbooks
• Demonstrated experience scaling multi-unit or multi-location operations with complex stakeholder dynamic
• Ability to diagnose field-level bottlenecks, engage the right people to solve them, and drive adoption of new programs
• Strong communication and presentation skills—comfortable presenting to franchisee groups, Walmart store teams, and Subway leadership
• Comfort with ambiguity and ability to thrive in a fast-moving, cross-functional environment managing multiple concurrent initiatives
• Deep understanding of unit economics and the ability to connect operational decisions to franchisee profitability
• Experience in non-traditional channels (retail, co-branded, military, healthcare) or complex franchisee models preferred
• Ability to build credibility quickly with franchisees and external partners; strong interpersonal skills and genuine partnership orientation
• Travel up to 40%.

What do we Offer?

• Insurance Plans (Medical/Dental/Vision/Life)
• 401k
• Competitive Bonus
• Mobility Allowance
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• Many More

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based.

AA/EOE/D/V

Subway uses technology‑assisted tools to support our recruitment process. These tools strictly help organize and sort applications based on job‑related qualifications. All decisions are made by people - our recruiting team and hiring managers. If you have questions or would like to request an alternative review process, please let us know.

Job Details

• Pay Type: Salary
• Employment Indicator: Regular