Manager, Non-Traditional Field Operations Performance

Pho Prime, LLC; Miami (FL); On-site; USD 91,000 - 105,000; Full time

Benefits offered by this job

Insurance Plans (Medical/Dental/Vision

401k

Competitive Bonus

Tuition Reimbursement

Company Holidays

Employee Resource Groups

Volunteering time

Many More…

Job summary

Subway Miami-based role seeking a Manager of Non-Traditional Field Ops Performance to align field operations with Walmart and franchise partners, driving scale-ups and loyalty initiatives.

The role emphasizes stakeholder management, cross-functional leadership, and strategic expansion planning across 3,200+ potential Walmart locations, with up to 40% travel.

Qualifications

• Bachelor's Degree in Business, Operations, Hospitality Management, Supply Chain, or related field
• 5+ years of progressive field operations, account management, franchisee relationship management, or operations leadership experience in restaurant, foodservice, or retail environments
• Exceptional stakeholder management and relationship-building skills across internal teams and external parties

Responsibilities

• Serve as the primary connective hub between Subway field operations, franchisees operating in Walmart, Twin Towers (master lease holder), and Walmart corporate and store management.
• Build and maintain trusted relationships across these groups to ensure consistent communication, alignment on initiatives, and swift resolution of issues before they escalate to the leadership level.
• Run best-practice discussions grounded in real field examples, translating corporate initiatives into operational playbooks that franchisees and Walmart store managers can execute; monitor field performance metrics and drive improvement across the 1,300+ Subway-in-Walmart footprint.
• Directly support the 3PD delivery scale-up, the Grab & Go Q4 pilot, and Loyalty integration work at the field level; identify barriers and accelerate rollout for adoption.
• Represent Subway in discussions about national expansion of Subway in Walmart and ensure operational readiness and consistent execution standards across the expanded footprint.

Skills

Stakeholder management

Relationship-building

Communication

Education

Bachelor's Degree in Business/Operations/Hospitality Management/Supply Chain

Job description

Manager, Non-Traditional Field Operations Performance Subway

Address Miami, FL, US

Compensation $91,400.00 - $105,000.00/year

Schedule Full time

Job Type Permanent

Highlights

• Bachelor"s Degree in Business, Operations, Hospitality Management, Supply Chain, or related field
• 5+ years of progressive field operations, account management, franchisee relationship management, or operations leadership experience in restaurant, foodservice, or retail environments
• Exceptional stakeholder management and relationship-building skills across internal teams and external parties

Description

Ready to build what's next with one of the world's most iconic brands?

Why Join Subway?

At Subway, we are not standing still. We are building. This is a business focused on what matters most: growing franchisee profitability, strengthening our brand and creating long-term value. The people who thrive here are the ones who want to make a real impact. You will not just do the work. You will shape it.

We move fast. We think like owners. We make decisions that matter. We hold ourselves to a high standard because what we do directly impacts thousands of franchisees around the world. If you bring energy, accountability and a bias for action, you will fit right in. We take the work seriously, but we also know the best results come from teams that support each other, celebrate wins and show up ready to build something better every day. This is your chance to be part of what's next.

About the Role:

The Manager of Non-Traditional Field Ops Performance owns the connective tissue between these stakeholders. This role runs best-practice discussions grounded in real field examples, builds direct relationships between our franchisees and Walmart store managers, and resolves issues before they escalated—so Walmart corporate sees consistent, confident execution on the ground, not just at the account level. The role directly supports the active 3PD delivery scale-up (36% onboarded today, targeting 90%+ by mid-August), the Grab & Go Q4 pilot, and early Loyalty integration work.

Responsibilities include but are not limited to:

• Multi-Stakeholder Convening & Relationship Management—Serve as the primaryconnective hub between Subway field operations, franchisees operating in Walmart, Twin Towers (master lease holder), and Walmart corporate and store management.
• Build and maintain trusted relationships across these groups to ensure consistentcommunication, alignment on initiatives, and swift resolution of issues before theyescalate to the leadership level.
  
• Field Execution & Best Practice Dissemination—Run best-practice discussionsgrounded in real field examples, translating corporate initiatives (3PD, Grab & Go,Loyalty, NRG) into operational playbooks that franchisees and Walmart store managers can execute. Monitor field performance metrics, identify gaps, and drive Improvement across the 1,300+ Subway-in-Walmart footprint.
• 3PD & Growth Initiative Support—Directly support the 3PD delivery scale-up(targeting 90%+ onboarded by mid-August), the Grab & Go Q4 pilot, and Loyaltyintegration work at the field level. Identify barriers to adoption, work withfranchisees and Walmart store teams to accelerate rollout, and ensure operationalreadiness.
• Strategic Planning & Expansion Support—Represent Subway in discussions aboutnational expansion of Subway in Walmart (~3,200 additional locations withoutSubway today). Partner with Walmart corporate, franchisee partners, and Twin Towers to ensure operational readiness and consistent execution standards across theexpanded footprint.
  

Qualifications:

• Bachelor's Degree inBusiness, Operations, Hospitality Management, Supply Chain, or related field
• Exceptional stakeholder management and relationship-building skills across internal teams (field ops, leadership) and external parties (franchisees, retail partners, master lease holders)
  
• 5+years of progressive field operations, account management, franchisee relationship management, or operations leadership experience in restaurant, foodservice, or retail environments. Experience navigating complex multi-stakeholder dynamics and driving adoption of new initiatives preferred.
• Strong field operations acumen and ability to translate corporate initiatives into actionable, franchisee-friendly operational playbooks
• Demonstrated experience scaling multi-unit or multi-location operations with complex stakeholder dynamic
• Ability to diagnose field-level bottlenecks, engage the right people to solve them, and drive adoption of new programs
  
• Strong communication and presentation skills—comfortable presenting to franchisee groups, Walmart store teams, and Subway leadership
• Comfort with ambiguity and ability to thrive in a fast-moving, cross-functional environment managing multiple concurrent initiatives
• Deep understanding of unit economics and the ability to connect operational decisions to franchisee profitability
• Experience in non-traditional channels (retail, co-branded, military, healthcare) or complex franchisee models preferred
• Ability to build credibility quickly with franchisees and external partners; strong interpersonal skills and genuine partnership orientation
  
• Travel up to 40%.

What do we Offer?

• Insurance Plans (Medical/Dental/Vision/Life)
• 401k
• Competitive Bonus
• Tuition Reimbursement
• Company Holidays
• Employee Resource Groups
• Volunteering time
• Many More…

Actual pay is determined based on a number of job-related factors including skills, education, training, credentials, qualifications, scope and complexity of role responsibilities, geographic location, performance, and working conditions.

The Company is only considering applicants who are currently authorized to work in the country the position is based. AA/EOE/D/V

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