Manager Network Operations - Public Sector

Lumen Technologies; Hawaii; On-site; USD 108,896 - 145,195; Full time

Benefits offered by this job

Broad range of Health benefits

Life insurance

Voluntary Lifestyle benefits

Job summary

A leading technology company in Hawaii is seeking a Manager of Network Operations responsible for managing staff and infrastructure of a wide area network. The candidate must have over 5 years of experience, strong managerial skills, and an active Secret security clearance. Responsibilities include leading testing activities, providing troubleshooting expertise, and acting as a liaison for customer meetings. This position offers competitive compensation based on experience and skills.

Qualifications

• 5+ years related experience in management roles.
• Active Secret security clearance required.
• Extensive experience in the Information Technology field.
• Knowledge of telecommunications equipment like SONET and DWDM.

Responsibilities

• Manage staff and infrastructure of a wide area network.
• Lead testing activities ensuring they meet requirements.
• Provide troubleshooting and configuration expertise.
• Act as liaison for in-person customer meetings.

Skills

Managerial capabilities

Interpersonal communication

Troubleshooting expertise

Knowledge of optical networks

Ability to work under stress

Tools

Viavi testing gear

EXFO testing gear

Cisco platforms

Ciena platforms

Juniper platforms

Job description

Manager Network Operations - Public Sector

Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress.

We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future.

The Role

The Manager, Network Operations is a vital position responsible for planning, staffing, organizing, and managing the staff and infrastructure of an existing wide area network. This is a middle level management position which requires strong managerial and leadership capabilities as well as sound interpersonal communication skills for interactions with customers, contractors, and internal corporate personnel. This position will report directly to the Director, Federal Program Management and will provide leadership and direction to ensure required actions are taken to meet customer requirements.

The Main Responsibilities

• Fulfills the contract's requirement for an on-island representative to provide immediate local support for in-person meetings
• Act as the program manager’s liaison and be capable of a 1-hour response for a face-to-face meeting during business days.
• Leads all testing activities, ensuring they meet contractual requirements and acceptance criteria
• Provides troubleshooting and configuration expertise, applying methodical, experience-based circuit analysis to resolve performance issues.
• Validates results, determines corrective action, and confirms readiness for government review/acceptance.
• Delivers support to business development through constant customer interface
• Develops or enhances current policies, procedures or reporting templates, and obtains feedback from all affected groups to meet customer requests
• Interfaces with customers onservice performance and assisting with coordinating downtime for ASIs, PMIs, and exercises
• Develops and presents professional impromptu and prepared briefings to senior level military and civilian leaders
• Composes professional written documentation to support the diverse operations environment
• Formulates quick, sound decisions based on experience, established procedures, and available data

What We Look For in a Candidate

Qualification

For management roles, 5+ years related experience and 1+ year previous supervisory / leadership experience:

• Active Secret security clearance required.
• Knowledge and familiarity with various testing gear for optical networks – Viavi and EXFO
• Maintain familiarity with various vendor platforms for optical networks – Ciena, Cisco, Juniper
• Knowledge of long haul communications equipment such as SONET, ATM, fiber optical multiplexers and DWDM and understanding of LAN/WAN software/hardware technical support
• Previous experience with Government networks and customer
• Extensive experience in the Information Technology field and working in a fast paced operations center environment
• Ability to work in a high stress environment and collaborate very closely with peers
• Knowledge of physical, operational, and communication security processes and procedure

Compensation

This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors.

Location Based Pay Ranges

$108,896 - $145,195 in these states: HI

Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process.

If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training.

Disclaimer

The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions.

In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.

Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name.

Job Segment: Network, Testing, Operations Manager, Cisco, Technology, Operations