Manager, Network Operations and Support

Meta; Cedar Rapids (IA); On-site; USD 162,000 - 227,000; Full time

Benefits offered by this job

Bonus

Equity

Benefits

Job summary

Meta is seeking a forward-looking people manager with strong technical backbone operations experience to lead a team in ENS—Edge and Network Services. You will drive reliability, efficiency, and risk management through processes, systems, and data at scale across global backbone networks.

You will supervise engineers, hire and coach talent, and establish operational guardrails and metrics. The role emphasizes collaboration with cross-functional teams to deliver business outcomes with high

Qualifications

• 8+ years in network engineering or network operations.
• 2+ years leading network engineering teams with hiring and coaching.
• Experience with large-scale network deployments across multiple sites (LAN/WAN/Wi‑Fi).
• Experience with incident management, change control, and enterprise monitoring tools.
• Collaborates with facilities, real estate and infrastructure teams to deliver network services at scale.
• AI integration to optimize workflows and ethical AI practices are preferred.

Responsibilities

• Lead a team of engineers ensuring stable, compliant IP and optical backbone operations.
• Monitor KPIs, triage incidents, drive root-cause analysis, and ensure reliability.
• Coach and develop team members; manage performance and growth.
• Recruit, hire, and build team capacity for future needs.
• Set objectives, guardrails, and measures; hold vendors/ MSPs accountable for reliability.
• Create and enforce SOPs, runbooks, provisioning workflows, and acceptance criteria.
• Communicate status and risk to cross-functional stakeholders and leadership.

Skills

Network operations leadership

Team management

Cross-functional collaboration

Incident management

Change control

Operational tooling

AI/tooling integration

Vendor management

KPI tracking

Operations Center experience

Hyperscale/large enterprise experience

Job description

Meta is looking for a forward-thinking people manager with technical skills in backbone network operations, to join the Edge and Network Services (ENS) operations organization. In this role, you will lead initiatives to improve efficiency, reliability, and risk management via process, systems, and data in one of the largest scale networks in the world. This role requires navigating a fast-moving operations organization and enjoy digging into complex operational and reliability challenges in order to implement processes and technical system solutions at a global scale.

Manager, Network Operations and Support Responsibilities:

• Manage the team of engineers responsible for ensuring stable, compliant operations of IP and optical backbone networks, including monitoring key performance indicators/service level indicators (mean time to resolve, availability), triaging incidents, and driving root-cause analysis (advanced proficiency)
• Performance Management and Coaching: Sustain a proactive, action-oriented team through ongoing engagement on responsibilities, priorities, performance expectations, and development planning to optimize individual performance
• Team Building: Recruit and hire qualified candidates to fill open roles and support team growth
• Execution Enablement: structuring teams and working groups to optimize for the delivery of business outcomes. Set clear expectations, establish operational guardrails, and build a team that emphasizes ownership, collaboration, and continuous improvement. Establish and manage metrics and measures to hold vendors accountable for reliability, responsiveness, and adherence to Meta’s standards
• Standards Management: Create, maintain, and enforce operational Standard Operating Procedures, runbooks, provisioning workflows, and acceptance criteria. Ensure all operations adhere to Meta-wide best practices in design, security/compliance, and reliability
• Supervise Vendor and Managed Service Provider performance assessment and incident/problem management to deliver a healthy, scalable ecosystem of vendors and MSPs focused on network availability, performance, and operational excellence
• Communicate operational status, risk, and program updates to cross-functional stakeholders and leadership

Minimum Qualifications:

• 8+ years of experience in network engineering or network operations, with a focus on enterprise or site services network environments
• 2+ years of experience managing or leading network engineering teams, including hiring, performance management, and team development
• Experience overseeing large-scale network deployment programs across multiple physical sites, including LAN, WAN, and wireless infrastructure
• Experience with network incident management, change control processes, and operational tooling for monitoring and alerting in enterprise environments
• Experience collaborating with cross-functional partners including facilities, real estate, and infrastructure teams to deliver network services on time and at scale

Preferred Qualifications:

• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies
• Vendor Partner Experience: Experience partnering with enterprise and service-provider vendors (network hardware platforms such as Cisco, Juniper, Ciena, Infinera, Nokia, and Arista
• plus ITAD, logistics, and colocation vendors) to translate performance issues into improvement plans
• Experience adhering to and implementing responsible, ethical AI practices (e.g., risk assessment, bias mitigation, quality and accuracy reviews)
• Background in defining and tracking operational KPIs for network operations and support teams
• Operations Center Experience: Direct leadership experience within a global Network Operations Center or IT Operations Center environment to manage Service Level Agreements and continuous improvement against metrics at scale
• Experience managing network operations in a hyperscale or large enterprise environment with hundreds of distributed sites
• Demonstrated ability to integrate AI tools to optimize/redesign workflows and drive measurable impact (e.g., efficiency gains, quality improvements)
• Demonstrated ongoing AI skill development (e.g., prompt/context engineering, agent orchestration) and staying current with emerging AI technologies

About Meta:

Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Meta is proud to be an Equal Employment Opportunity and Afforamtive Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment.

Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at [e-mail].

$162,000/year to $227,000/year + bonus + equity + benefits

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.