Manager, Network Engineering (Legacy Services)

Iridium Communications Inc; Tempe (AZ); Hybrid; USD 115,000 - 150,000; Full time

Benefits offered by this job

Stock options

Annual bonus

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off

Job summary

Iridium Communications Inc. is seeking a Manager of Network Engineering specializing in Telephony Services to lead the Gateway Engineering team.

You will drive telephony platform operations, service introductions, and deployments across on‑premise and cloud environments, ensuring SOX compliance and high service availability. You’ll guide a skilled team, collaborate with vendors and internal groups, and shape telephony strategy while delivering reliable, scalable communications solutions for

Qualifications

• Bachelor's degree in Engineering, Computer Science, or related field or equivalent experience.
• 8+ years of relevant telecommunications or related industry experience.
• Experience with Linux (Redhat), IP networks, and database tools (Oracle, MySQL, SharePlex, Toad).
• Excellent communication and cross‑functional collaboration skills.
• Ability to build relationships with leadership and colleagues.
• Detail‑oriented and analytical with strong problem‑solving.
• Ability to learn quickly, multi‑task, and meet deadlines.

Responsibilities

• Serve as the technical lead for Telephony Services and coordinate team priorities.
• Mentor and train the team with regular check-ins and feedback.
• Provide technical guidance on telephony platforms and governance.
• Coordinate with vendors, subcontractors, and consultants to resolve issues.
• Collaborate with service owners, project managers, and developers as needed.
• Maintain telephony GW subsystems and services, on‑prem and cloud.
• Lead new service introductions and enhancements for telephony platforms.
• Maintain remote monitoring and maintenance scripts and reviews.
• Investigate operational issues and improve maintenance procedures.
• Ensure compliance with SOX audit requirements.
• Advance automation to improve efficiency.
• Coordinate with vendors to improve operations and processes.
• Create and maintain maintenance documents for telephony systems.

Skills

Linux knowledge

IP network infrastructure

Database systems

Communication skills

Relationship building

Analytical mindset

Multi-tasking

Education

Bachelor's degree in Engineering or CS

Tools

AWS Certification

Job description

Overview

Iridium is an award-winning satellite communications company operating the world's only truly global voice and data network, delivering reliable connectivity anywhere on Earth. For more than 20 years, Iridium has powered mission-critical communications for governments, businesses, aviation, maritime, and the rapidly expanding Internet of Things.

Now part of Iridium, Aireon is the world’s only space-based air traffic surveillance system, providing real-time visibility of aircraft over oceans, the poles, and remote regions. Together, Iridium and Aireon are helping build a safer, more connected, and more efficient future for global aviation.

Join our team and help shape how the world stays connected. We foster a collaborative, inclusive culture where employees are empowered to innovate, grow professionally, and make a meaningful impact.

Responsibilities

What We’re Looking For:

Iridium is seeking a Manager, Network Engineering with a specialty in Telephony Services to join our Gateway Engineering team. The Manager, Telephony Services leads the support, maintenance, and enhancement activitiesor Iridium's telephony-centric Gateway (GW) systems including Legacy ANC, Osmium, Legacy GMDSS, SMSC, EIR, WEMS, FAX, IMPS, and RUDICS. This position provides last tier support to all ground systems operations including GW Technical Ops, Tier 2 Customer Support, and Service Delivery. In this role, you will also coordinate technical work activities and priorities for the Legacy Services team, provide technical guidance to team members and serve as the primary point of contact for telephony service issues and initiatives. This individual will participate in the architecting, design, development, testing, deployment, and maintenance of telephony systems in response to Iridium business requirements, new service introductions, and SOX audit compliance. Working in this role, you'll gain valuable experience in satellite telecom GW subsystems, both on premise and cloud systems, while making a meaningful impact on Iridium service availability and new service launches. You'll be successful in this role if you can draw on previous Iridium service experiences, triage and diagnose complex issues, and drive solutions across telephony platforms.

What You’ll Do:

• Serve as the technical lead for Telephony Services, coordinating work assignments and priorities within the team

• Mentor and train your team by performing regular check-ins, discussing career growth opportunities, giving constructive feedback, and acknowledging performance issues when necessary

• Provide technical guidance to team members supporting telephony platforms

• Work with vendors, subcontractors, and consultants to resolve outstanding issues

• Collaborate with service owners, project managers, developers, and others as necessary

• Institute and maintain telephony GW subsystems and services, both on premise and cloud based

• Lead new service introductions and enhancements for telephony platforms

• Participate in the administration and maintenance of remote monitoring and management systems: update agent scripts, and perform periodic system reviews

• Identify, investigate and resolve operations issues and work closely with the Operations team to improve maintenance procedures and achieve successful troubleshooting

• Ensure telephony systems maintain compliance with SOX audit requirements

• Support and advance automation efforts to improve operational efficiency

• Investigate and resolve complex system issues escalated from other internal support teams

• Coordinate with vendors to define and improve methods of operations and processes

• Create and maintain maintenance documents for all telephony GW systems and network infrastructure

• Work closely with the System Validation and Test (SVT) team to make sure products have been tested thoroughly

• Provide technical support to external and internal groups

Qualifications

What You’ll Need to Succeed:

• Bachelor's degree in Engineering, Computer Science, or related field OR equivalent relevant experience in lieu of degree

• 8+ years of relevant experience in telecommunications or a related industry. Current Iridium employees with 5–7 years of relevant experience may also qualify based on documented strong performance and demonstrated experience leading technical initiatives, resolving complex data service or Gateway system issues, and coordinating system enhancements or deployments across teams

• Working knowledge, from installation to maintenance, of Linux operating system (Redhat), IP network infrastructure and elements, and Database systems and tools (Oracle, MySQL, SharePlex, Toad)

• Excellent communication skills, with the ability to clearly convey information to cross-departmental groups or those unfamiliar with the topic

• The ability to easily build relationships with leadership and colleagues outside of your team

• A detail-oriented, analytical mindset, with the ability to understand a situation or problem and think critically to make decisions and come up with out-of-the-box solutions

• The ability to learn quickly, multi-task, and prioritize your own tasks and the tasks of others while making sure deadlines are met

Things ThatWould beGreatif You Brought to the Table:

• Direct experience with one or more telephony platforms: Legacy ANC, Osmium, Legacy GMDSS, SMSC, EIR, WEMS, FAX, IMPS, or RUDICS

• AWS Certification (i.e., AWS Certified Cloud Practitioner, AWS Certified Advanced Networking, AWS Certified AI Practitioner, etc.)

• Knowledge of the following:

• Communications systems architecture development

• Circuit and packet switched voice and data communications

• VoIP (including network management)

• Experience in any of: IPv4 networks, GSM, SS7/ISUP signaling, Virtual Machines, Ansible, realtime systems

• Direct experience with systems software life cycle

• Experience in IP network engineering, development, integration, and testing

We’ll also need you to:

• Be a U.S. citizen, which is required to meet the government program access requirements of this position

• Be on call to support major network issues

• Be able to travel up to 10%

ADA and EEO

Work Environment:

This position primarily works in an office setting and is largely sedentary with the majority of the position working with a computer. The role typically requires the use of basic office equipment such as a phone, video, computer, keyboard, mouse, and printer.

We believe in-person connection drives innovation, strengthens mentorship, and builds culture, while flexibility enables employees to do their best work. Under Iridium’s Hybrid Work Policy, employees are expected to work at least four days per week (approximately 80%) in an Iridium office to support collaboration, relationship-building, and professional growth.

Additional Information

This job description outlines the general nature and level of work for this role and is not a comprehensive list of duties, responsibilities, or qualifications. Employees may be assigned additional responsibilities as needed.

Base Pay Range: $115,000 - $150,000

Actual compensation will be determined based on a variety of factors and this range represents an estimate of compensation at the time of posting. Base salary is only one part of our compensation package for this role.You may also be eligible for company stock and annual bonus. Employee benefits also include medical, dental, and vision insurance coverage; 401(k) retirement plan options; paid time off and paid holidays; paid parental leave; and other discounts and perks.

Iridium is an Equal Opportunity Employer, including individuals with disabilities and protected veterans.