Manager, MSKTime Center of Excellence

Memorial Sloane Kettering Cancer Centre; New York (NY); Hybrid; USD 138,000 - 227,000; Full time

Job summary

Memorial Sloan Kettering Cancer Center in New York is seeking a Manager for the MSKTime Center of Excellence to strengthen timekeeping and workforce planning across the organization.

You will lead a team of analysts, reduce overtime, and partner with clinical, HR and finance leaders to implement practical scheduling solutions and reporting.

This hybrid role offers onsite work at 633 Third Avenue and remote options, reporting to the Associate Director, Payroll.

Qualifications

• Experience leading workforce management, timekeeping, payroll, HR operations, labor management, or related functions.
• Strong data-driven approach to identify trends and improve outcomes.
• Proven ability to drive cross-functional process improvements with leaders.

Responsibilities

• Lead MSKTime Center of Excellence with consistent timekeeping and scheduling practices.
• Build and mentor analysts in MSKTime Scheduling and Time & Attendance.
• Reduce overtime by diagnosing drivers and implementing sustainable solutions.
• Develop training strategy and deliver end-user training.
• Partner with HR, Finance and clinical leaders to align workforce practices.
• Provide actionable workforce insights to leadership for scheduling decisions.

Skills

Workforce management

Data analysis

Stakeholder engagement

Timekeeping systems

Change leadership

Training delivery

Tools

Symplr workforce management technology

Job description

About Us:

The people of Memorial Sloan Kettering Cancer Center (MSK) are united by a singular mission: ending cancer for life. Our specialized care teams provide personalized, compassionate, expert care to patients of all ages. Informed by basic research done at our Sloan Kettering Institute, scientists across MSK collaborate to conduct innovative translational and clinical research that is driving a revolution in our understanding of cancer as a disease and improving the ability to prevent, diagnose, and treat it. MSK is dedicated to training the next generation of scientists and clinicians, who go on to pursueour missionat MSK and around the globe.

Exciting Opportunity at MSK: Manager, MSK Time Center of Excellence

Join MSK as Manager, MSKTime Center of Excellence, where you’ll help strengthen timekeeping practices and drive meaningful operational improvements across the organization. This role will have a particular focus on identifying opportunities to extend and build MSKTIME Scheduling, End user Training and develop actionable reporting solutions, reduce and ultimately eliminate unnecessary overtime, partnering with leaders and teams across MSK to build sustainable, effective workforce practices.

This is an opportunity for a collaborative, solutions-oriented leader who enjoys turning workforce data and operational insights into practical action. Strong operational judgment, stakeholder partnership, and the ability to influence change are key. You’ll help establish consistent practices while supporting MSK’s broader commitment to efficiency and excellence.

Role Overview

• Lead the MSKTime Center of Excellence, establishing consistent and effective timekeeping and workforce management practices across MSK.
• Build, mentor a team of analysts engaged in MSKTime Scheduling and Time & Attendance.
• Drive leading practices in Workforce scheduling and strategies focused on reducing and eliminating unnecessary overtime across MSK, identifying root causes, and partnering with leaders to implement sustainable solutions and process improvement
• Help build solutions via configuration, reporting and process improvement in MSKTime Scheduling systems
• Develop training strategy, content and deliver training to end users.
• Partner with operational, clinical, HR, Finance, and other stakeholders to improve workforce practices while considering business and staffing needs.
• Develop and reinforce standards, policies, processes, and governance for timekeeping and overtime management across the organization.
• Provide leaders with actionable insights and recommendations that help them proactively manage workforce scheduling and workforce utilization.
• Support continuous improvement initiatives that simplify processes, strengthen accountability, and improve consistency across departments.
• Help translate business needs into practical workforce management solutions
• Serve as a trusted resource for MSKTime practices, supporting adoption, education, training, problem-solving, and organizational change.

Key Qualifications

• Experience leading workforce management, timekeeping, payroll, HR operations, labor management, or related operational functions.
• Demonstrated experience using data and operational insights to identify workforce trends and improve business outcomes.
• Experience partnering with leaders and cross-functional stakeholders to implement process or operational improvements.
• Working knowledge of timekeeping, scheduling, workforce management, or overtime management practices.
• Experience with Symplr workforce management technology
• Demonstrated experience managing initiatives, priorities, and stakeholders within a complex organization.

Core Skills

• Configuration of Scheduling systems preferably with applied schedules, Pay rules, Reporting
• Overtime Reduction & Workforce Optimization using Scheduling and Time & Attendance systems: Ability to diagnose drivers of overtime and translate findings into practical, sustainable actions.
• Training content creation and delivery
• Data-Informed Decision Making: Comfortable interpreting workforce metrics and trends and using them to guide recommendations.
• Influence & Partnership: Builds relationships across functions and works effectively with leaders to drive adoption and accountability.
• Continuous Improvement: Identifies opportunities to standardize, simplify, and strengthen workforce and timekeeping processes.
• Change Leadership: Communicates clearly, navigates competing priorities, and helps teams adopt new processes and ways of working.

Additional Information:

• Schedule: 9:00 AM – 5:00 PM EST, Monday – Friday
• Location: Hybrid, with a combination of onsite at 633 Third Avenue, New York NY and Remote Work
• Reporting To: Associate Director, Payroll

Helpful Links:

• Compensation Philosophy
• Benefits

Pay Range: $137,500.00 - $227,000.00FSLA Status: Exempt

Closing

At MSK, we believe in fair, competitive pay that reflects your job, experience, and skills.

MSK is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sexual orientation, national origin, age, religion, creed, disability, veteran status or any other factor which cannot lawfully be used as a basis for an employment decision.

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.