Manager, Modernization Field Operations

Otis SE; Anaheim (CA); On-site; USD 120,000 - 160,000; Full time

Job summary

Otis Elevator Company in Anaheim seeks a motivated operations leader to drive modernization projects, oversee field operations, and ensure top-tier customer satisfaction.

You will supervise field teams, manage schedules and material deliveries, and work to meet safety and financial targets while collaborating with clients and colleagues to deliver high-quality results.

Qualifications

• Strong leadership and team management abilities.
• Experience directly overseeing field operations and modernization projects.
• Proven ability to manage safety, quality, and timelines.

Responsibilities

• Direct, supervise, and lead field operations for modernization projects.
• Supervise mechanics and installation teams.
• Achieve financial targets including profit and working capital.
• Conduct field safety training to maintain a safe work environment.
• Perform field safety audits, site inspections, and safety/logistics planning.
• Coordinate material deliveries and purchase orders.
• Build professional relationships with coworkers, clients, and stakeholders.
• Forecast and schedule labor resources to ensure on-time project completion.
• Analyze situations and develop contingencies for estimates.

Skills

Leadership

Field operations

Safety

Project scheduling

Education

Associate degree + 5 years

Bachelor’s degree + 3 years

High school diploma with elevator background

Tools

Microsoft Office

Job description

Date Posted: 2026-08-20 Country: United States of America Location: OT338: SAN - ANAHEIM, CA 1332 N MILLER ST, ANAHEIM, CA, 92806 USA Exciting things are happening at the leading elevator company! Otis Elevator Company recently launched the Gen3 Core, our newest member of the Gen 3 product family. Don\'t miss your opportunity to join our team! Otis Elevator is searching for a highly motivated operations leader to drive productivity and the performance of modernization projects for the branch and customers. This critical leadership role will be responsible for the modernization business, including field operations, customer satisfaction and overall general business management.

Essential Responsibilities

• Direct, supervise, and lead the performance of field operations for the Modernization side of Otis’ business
• Supervise mechanics and installation teams
• Achieve all financial performance targets including profit and working capital
• Conduct field education training ensuring that will create and maintain a safe working environment
• Regularly perform field safety audits, jobsite inspections, and develop site safety/logistics plans
• Coordinate all material deliveries and issuing purchase orders
• Must be able to develop and maintain professional and productive relationships with co-workers, field employees, clients and others in contact with the job
• Forecast and schedule labor resources ensuring successful project completion, maintaining customer quality assurance, and improving efficiencies
• Accurately analyze situations and assist in developing contingencies for estimates

Education / Certifications

• 2-year degree, plus 5 years' experience, or 4-year degree, plus 3 years' experience, or High school diploma or equivalent, with a proven technical elevator background (i.e., apprentice, mechanic, adjustor, etc.).

Basic Qualifications

• Ability to work in a highly team-oriented and dynamic environment
• Candidate must demonstrate strong written and verbal communication skills to effectively develop expectations and relationships with internal and external customers
• Needs to be self-motivated and able to manage many simultaneous projects and responsibilities
• Successful candidate should be very comfortable in a technical environment utilizing Microsoft based computer software
• Strong leadership skills and goal-orientated with strong time management and organizational skills

Preferred Qualifications

• Elevator industry experience or experience leading field level associates/technicians in a similar industry

The range for this role is $120,000 to $160,000 plus bonus. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGen™ drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 69,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career! If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. Otis is the world’s leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognize our products in some of the world’s most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers! We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast-moving, high-performance company. When you join Otis, you become part of an innovative global industry leader with a resilient business model. You\'ll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you\'ll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources, that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which Otis sponsors colleagues to pursue degrees or certification programs. Today, our focus more than ever is on people. As a global, people-powered company, we put people – passengers, customers, and colleagues – at the center of everything we do. We are guided by our values that we call our Three Absolutes – prioritizing Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at Otis click here. Become a part of the Otis team and help us #Buildwhatsnext! Otis is An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at [e-mail]. Privacy Policy and Terms: Click on this link to read the Policy and Terms We go to great lengths to hire and develop the best people, and offer a supportive environment where employees are motivated and empowered to perform at their full potential. Today, we continue pushing the boundaries of what's possible to thrive in a taller, faster, smarter world.