Manager, Modality

Cayuga Medical Center; New York (NY); On-site; USD 115,000 - 145,000; Full time

Job summary

Arnot Health is seeking an Imaging Modality Manager to provide enterprise-wide oversight of imaging modalities across all system locations, driving operational excellence, safety, and standardization. You will lead day-to-day operations, budgeting, and regulatory compliance while collaborating with Radiologists and staff to ensure high-quality patient care.

The role emphasizes ALARA and strict safety principles, staff scheduling, and cross-facility coordination to optimize workflow and patient

Qualifications

• Imaging Certification in modality to be managed is required.
• 3+ years in a progressively responsible administrative capacity in a hospital or healthcare setting.
• Minimum of 5 years of technical imaging experience.
• Preferred: BA/BS in clinical Radiation Science or related field; CRA; 7+ years supervisory/management experience.

Responsibilities

• Oversee day-to-day operations across assigned imaging modalities at all locations.
• Direct staffing, scheduling, and resource coordination to maximize workflow and protocol adherence.
• Develop and manage modality budgets, cost-centers, and P&L oversight; ensure coding and billing accuracy.
• Maintain regulatory compliance with ACR, MQSA, Joint Commission, CMS, and state DOH requirements.
• Lead continuous quality improvement and staff development across facilities.

Skills

Leadership

Strategic thinking

Staff development

Problem solving

Communication

Education

Imaging Certification (CRT, RDMS, AART-Advanced Registries, CNMT, ARMRIT)

Bachelor’s degree in clinical Radiation Science or related field

Master’s in Health Administration or related field

CRA certification

Job description

About Arnot HealthArnot Health offers patient-centered, comprehensive health services to the Southern Tier of New York and Northern Tier of Pennsylvania. Campuses include Arnot Ogden Medical Center and St. Joseph's Hospital in Elmira; Ira Davenport Memorial Hospital in Bath, NY; and over 40 medical offices in the Southern Tier. Arnot Health is currently affiliated with more than 300 physicians from 50+ specialties.Arnot Health is a member of Centralus Health, a community-based integrated delivery system. Our mission is to deliver high-quality care, empower our teams to succeed, and improve the wellbeing of the communities we serve.Our commitment to quality personalized care begins with our exceptional team—over 6500 employees strong. At Arnot Health, you will work in a collaborative environment that values excellence, integrity, compassion and stewardship. Together, we create an environment where empathy, honesty and a dedication to quality thrive, empowering us to make a positive impact on the lives we touch.We offer competitive wages, comprehensive benefits, and professional development opportunities to help our employees grow and thrive. Whether you are just starting your career or taking the next step in healthcare, we invite you to join us in shaping the future of care in our communities.Learn more at www.arnothealth.org .Centralus Health MissionOur mission is to deliver high-quality care, empower our teams to success and improve the wellbeing of the communities we serve.Job SummaryThe Imaging Modality Manager provides enterprise-wide oversight to assigned imaging modalities across all health system locations to drive operational excellence, safety, and standardization. This clinical leadership role manages day-to-day operations, human resources, budgeting, legal compliance, and capital equipment installations for specific modalities (e.g., Diagnostic, US, CT, MRI, Nuclear Med/PET, Mammography). Working directly with assistant managers, the manager builds strong provider relationships, implements system policies, and ensures that all procedures follow strict safety guidelines—including ALARA and ACR MR safety principles—while delivering cost-effective, high-quality patient care.Operational LeadershipEnterprise Administration (*) : Manages cross-facility modality operations to ensure standardized clinical practices and consistent service delivery across all health system locations. Maintains complete operational readiness by coordinating specialized staff training, protocol optimization, and equipment workflows across teams.Workforce Optimization (*) : Directs day-to-day staffing schedules, manages room utilization, and coordinates resources to maximize workflow efficiency and protocol adherence. Acts in the capacity of a technologist as needed.Financial Management (*): Assists in developing cost-center budgets and reviews ongoing Profit & Loss (P&L) statements to maintain fiscal health. Monitors operational expenses, supply consumption, and labor productivity targets to support system-wide financial goals. Collaborates with revenue cycle teams on accurate charge capture, coding integrity, billing compliance, and active denials management.Asset Maintenance (*): Tracks imaging equipment uptime, schedules proactive preventive maintenance, and coordinates rapid engineering responses to malfunctions. Participates in architectural planning, construction, renovations, and equipment upgrades to ensure safe clinical environments. Evaluates emerging imaging technologies and guides the system-wide integration of evidence-based best practices and protocols.Customer ServicePatient Experience (*) : Optimizes intake and imaging processes to deliver timely services, clear communication, and a positive, patient-centered care experience. Addresses customer service concerns and handles escalated operational issues with an empathetic, problem-solving approach.Clinical Collaboration (*) : Partners directly with Radiologists, referring providers, and medical staff to fulfill complex imaging needs and resolve clinical workflow challenges.Quality, Safety, & ComplianceRegulatory Alignment (*): Enforces absolute compliance with ACR, MQSA, Joint Commission, CMS Conditions of Participation, and state DOH requirements relevant to the modality. Manages ongoing modality accreditation efforts and maintains strict, audit-ready status for unexpected regulatory inspections.Continuous Quality Improvement (*): Tracks key performance metrics to actively lower repeat/recall rates, contrast-related adverse events, and procedural errors.Staff Leadership & DevelopmentTalent Management (*): Drives hiring initiatives, administers necessary corrective actions, coordinates continuous clinical education, and leads workforce realignment strategies. Leads the practical, hands-on clinical orientation for new hires and cross-training staff, documenting required modality-specific competencies.Performance Mentorship (*) : Maintains ultimate administrative oversight across all system locations; directly supervises site leaders (Assistant Managers) and holds final approval authority on system-wide compliance, hiring strategies, and disciplinary actions initiated at individual sites.Important Note: (*) indicates an essential function of the job as defined by the Americans with Disabilities Act (ADA). Essential functions are the core duties that are fundamental to the position and must be performed, with or without reasonable accommodation.Success FactorsYou think strategically and execute effectively—able to see the big picture while driving meaningful, standardized results through everyday imaging operations.You bring clarity to complexity, helping clinical teams stay focused, calm, and aligned even in fast-paced or ambiguous situations.You approach processes and systems with a people-first lens, balancing strict technical imaging efficiency with genuine empathy for staff and patients.You continuously look for ways to improve—streamlining operational workflows, removing barriers to success, and upgrading the experience for employees and customers alike.Education / Experience QualificationsRequired:Imaging Certification (CRT, RDMS, AART-Advanced Registries, CNMT, ARMRIT) in modality to be managedEquivalent Experience: 3+ years of experience in a progressively responsible administrative capacity in a hospital or similar health care setting. Minimum of 5 years of technical experience.Preferred:Bachelor’s degree in clinical Radiation Science or closely related field from an accredited program or Master's Degree in Health Administration or closely related field from an accredited program.Registered as a Certified Radiology Administrator (CRA)Seven (7) years of progressively more responsible supervisory/management experience in the area(s) to be managed.Physical RequirementsAbility to move up to 25 pounds occasionally.Must be able to remain at a workstation and move around the workspace as needed to complete job tasks, with or without reasonable accommodation.Must be able to travel in between facilities as neededMental/Sensory: Strong recall, Reasoning, Problem solving, Hearing, Speak clearly, Write legibly, Reading, Logical thinkingEmotional: Fast-paced environment, Able to handle multiple priorities, Frequent and intense customer interactions, Able to adapt to frequent changePay Range Disclosure:Standard Rate of : $115,000 - $145,000, annually plus benefitsOn-Call: Eligible for on-call pay and will receive $120 per two-hour block when called in to perform staff dutiesCentralus and its affiliates are committed to treating all patients, providers, staff and volunteers equitably and with dignity, ensuring the highest levels of safety, care and respect, and striving to recognize and overcome biases and policies that contribute to disparities in healthcare access, equitable care and positive health outcomes for all.We are proud to be an Equal Employment Opportunity employer, supporting the growth and health of our employees and community by embracing the rich diversity, needs and circumstances of all peoples and prioritizing opportunities to build a diverse and inclusive workplace. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable protected characteristics.If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, please contact the Centralus Talent Acquisition team at [e-mail] .