Manager, MES Service Owner

Isuzu North America Corporation; Moonville (SC); On-site; USD 120,000 - 152,000; Full time

Job summary

Paycom seeks an MES Service Owner to stabilize and govern the DELMIA Apriso environment, ensuring reliable production performance and controlled changes through external partners.

This role coordinates with IT, business stakeholders, and system integrators, owning end-to-end incident management, release governance, and integration stability with SAP and other enterprise systems.

Qualifications

• Experience with MES, ERP, or large-scale manufacturing systems.
• Experience managing external system integrators or vendors.
• Strong change management and release governance experience.
• Experience leading stabilization after ERP/MES Go-Live.

Responsibilities

• Own and oversee release planning across Development, Test, and Production environments.
• Lead end-to-end incident management for the DELMIA Apriso platform.
• Govern CR lifecycle and coordinate vendor-delivered changes with IT and business.
• Coordinate with SAP, Apriso, and other teams on integrations and risk.
• Drive knowledge transfer and reduce long-term dependency on external vendors.

Skills

ITIL incident mgmt

Requirements translation

Vendor management

Stakeholder communication

Leadership

Go-Live stabilization

Education

Bachelor’s degree (IT/CS/IS)

Tools

DELMIA Apriso

SAP

ERP systems

Job description

JOB SUMMARY:MES Service Owner is to lead the stabilization, governance, and ongoing operations of the DELMIA Apriso platform. This role is accountable for ensuring reliable production performance, driving structured incidents and change management processes, and governing system enhancements delivered by external partners.Acting as the central point of coordination between business stakeholders, IT, and system integrators, the MES Service Owner translates business needs into prioritized, controlled system changes while maintaining strict oversight of release management and production risk. The role owns end-to-end operational accountability for the MES environment, including incident resolution, change control, and integration stability with SAP and other enterprise systems.This is a non-development role focused on operational leadership, vendor governance, and continuous improvement, with the objective of establishing a scalable, internally controlled MES (manufacturing execution system) operating model and ensuring long-term system stability and business confidence.PRINCIPAL DUTIES & RESPONSIBILITIESOwn and oversee release planning across Development, Test, and Production environments, ensuring coordinated and controlled progression of changes through the delivery lifecycle. Govern environment promotions and approve production deployments in alignment with established standards and business readiness. Define, implement, and enforce change control procedures to maintain system integrity, while ensuring all configuration changes are thoroughly documented and traceable. Proactively manage and mitigate deployment risks to safeguard production stability and minimize business disruption.Serve as the primary liaison between business stakeholders and external development partners, ensuring clear alignment on change requests (CRs) and delivery expectations. Translate business needs into well-defined functional specifications and facilitate prioritization discussions based on business value and operational impact. Review and validate vendor-provided technical estimates to ensure accuracy and feasibility, while coordinating user acceptance testing and securing formal approvals. Maintain end-to-end governance of the CR lifecycle by ensuring all requests are properly documented, traceable, and aligned with release planning and deployment schedules.Own end-to-end incident management for the DELMIA Apriso platform, ensuring timely identification, escalation, and resolution of production issues. Establish and enforce standardized incident severity classification and response protocols, while leading initial impact assessments and coordinating cross-functional resolution efforts with internal teams and external vendors. Drive proactive monitoring and structured response processes to maintain system stability and prevent business-critical outages. Oversee the management and support of MES-related hardware, including PCs, printers, scanners, and labeling equipment, to ensure seamless shop floor operations. Provide clear, structured incident reporting and root cause analysis to IT leadership and business stakeholders, highlighting trends, risks, and continuous improvement opportunities.Lead impact analysis for all SAP and system integration changes, assessing downstream effects on the DELMIA Apriso platform and related enterprise systems. Coordinate cross-functional issue triage and resolution across SAP, Apriso, and other integrated system teams to ensure timely and effective problem management. Maintain comprehensive documentation of interfaces, data flows, and system dependencies to support operational transparency, risk mitigation, and informed decision-making.Govern external system integrators delivering DELMIA Apriso enhancements, ensuring alignment with business requirements and organizational standards. Review and validate proposed solution designs for accuracy, feasibility, and value, while actively monitoring delivery quality, timelines, and cost performance. Identify and escalate delivery risks or performance issues as needed to protect project outcomes and system stability. Drive knowledge transfer and capability building within the internal team to progressively reduce long-term dependency on external vendors.Performs miscellaneous job-related duties as assigned.ORGANIZATIONAL RELATIONSHIPSReports to: Director, IT Operations and InfrastructureEDUCATION, EXPERIENCE & TRAININGBachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field, or equivalent combination of education and experience.5+ years of experience in enterprise application support, operations, or application ownership roles.Hands-on experience with MES, ERP, or other large-scale manufacturing systems.Demonstrated experience managing external system integrators or third-party vendors.Proven track record in structured change management and release governance processes.Working knowledge of MES platforms, with DELMIA Apriso experience strongly preferred.Understanding of shop floor hardware and operational devices, including printers, scanners, PCs, and labeling systems.Familiarity with multi-environment release management (Development, Test, Production).Ability to interpret and work with both functional and technical documentation.Direct experience with DELMIA Apriso.Experience in manufacturing environments.Experience leading system stabilization phases after ERP/MES Go-Live.KNOWLEDGEKnowledge of ITIL-based incident management processesStrong requirement translation capability (business-to-technical)Excellent prioritization and decision-making skillsAbility to communicate clearly with both business and technical stakeholdersStructured problem-solving and analytical mindsetComfortable operating in a post–Go-Live stabilization environmentSKILLS & ABILITIESExcellent written and oral communication and presentation skillsAbility to organize and motivate people to accomplish goals while creating a sense of order and directionAbility to identify actions necessary to complete tasks and obtain results; technology and vendor decision making abilitiesAbility to prioritize and complete tasks in order to deliver desired outcomes within allotted time frames; effectively execute tasks in a high-pressure, multi-tasking environmentAbility to interact with others in a positive manner, speak the language of both technical professional and business leader, present complex technical ideas using business savvy and user-friendly languageAbility to affect others’ actions, decisions, opinions, or thinking; lead outsourced vendors and managed servicesAbility to readily modify, respond to, and integrate change with minimal resistanceExceptional analytical, conceptual, and problem-solving abilitiesPHYSICAL STANDARDSThe employee must be able to access, enter, and retrieve data using a computer. This is primarily a sedentary position in a controlled office environment which requires only occasional reaching, stooping, and lifting of office files, reports or records, typically weighing 5 lbs. or less.MANAGEMENT ACCOUNTABILITIESChampions a culture of safety by ensuring all operations are conducted in full compliance with safety policies, procedures, and regulatory requirements. Promotes accountability and continuous improvement in safety practices at all levels.Interprets and executes policies that typically affect subordinate organizational units.Recommends modifications to operating policies.Responsible for managing staff function or heads a centralized functional activity.Accomplishes results through lower levels of supervision or through experienced levels of employees who exercise significant latitude and independence in their assignments.Monitors work operations on a daily basis and actively assists or provides direction to subordinates as required.May perform ongoing tasks of organizational units.Frequent contacts with inter-organizational and outside customer representatives at various management levels concerning operations or scheduling of specific phases of projects.Conducts briefings and participates in technical meetings for internal and external representatives concerning specific operations.PAY SCALEThe pay scale for this position is between $119,597 and $152,486. The actual compensation will be determined based on experience and other factors permitted by law.Exceptional Perks That Go Beyond the BasicsJoin a workplace that invests in your well-being—mind, body, and future:Comprehensive Health CoverageMedical, dental, vision, and fertility benefits to support you through every stage of lifeFertility & Family-Building Support through WIN Fertility: Includes Adoption & Surrogacy Benefits, WINMaternity, and PowerPause, offering up to $25,000 in lifetime benefits for fertility-related services such as IVF, IUI, and preconception supportGenerous Time OffEnjoy a healthy work-life balance with paid vacation, 15 paid holidays annually, sick leave, parental leave, and MTO (Miscellaneous Time Off) for volunteering or a compelling personal needSmart Retirement PlanningBuild long-term financial security with a 401(k) plan featuring a company match and an additional Annual Retirement Contribution (ARC)Peace of MindCompany-paid Basic Life and AD&D Insurance, as well as Travel Insurance, so you're covered wherever life takes youWellness ProgramAccess a variety of tools and resources designed to support your physical and mental well-beingTuition ReimbursementPursue continued education with financial support for job-related coursework, degree programs, and professional growthExclusive Employee DiscountsSave on insurance, travel, entertainment, car purchases/rentals, retail purchases, and more