Manager, Member Experience Strategy

name; New York (NY); Hybrid; USD 117,576 - 154,318; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Unlimited vacation program

401(k) plan participation

Paid holidays and sick time

Job summary

Oscar is hiring a Manager, Member Experience Strategy to enhance member services. The role combines strategic thinking with data analysis to drive improvements in member experience.

This hybrid role requires collaboration across teams in Oscar's New York City office, with a focus on leading projects, evaluating performance metrics, and ensuring compliance. Benefits include medical coverage, unlimited vacation, and performance bonuses.

Qualifications

• 4+ years of experience in strategy or consulting.
• 3+ years of experience in delivering projects/programs.
• Experience using data and metrics to drive improvements.

Responsibilities

• Lead end-to-end management of cross-functional projects.
• Evaluate departmental performance through data analysis.
• Collaboratively work with internal and external stakeholders.

Skills

Strategic thinking

Data-driven analysis

Relationship-building

Project management

SQL

Education

Bachelor's degree

Master's degree (bonus)

Job description

Hi, we're Oscar. We're hiring a Manager, Member Experience Strategy to join our Member Experience Strategy team.

Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members. We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves—one that behaves like a doctor in the family.

About the role

You will be responsible for working cross-functionally with Oscar stakeholders to identify and action on opportunities to improve the member experience. You will apply strategic thinking and data-driven analysis while leveraging natural curiosity and relationship-building skills to drive impactful outcomes.

Work Location

This position is based in our New York City office, requiring a hybrid work schedule with 3 days of in-office work per week. Thursdays are a required in-office day for team meetings and events, while your other two office days are flexible to suit your schedule.

Pay Transparency

The base pay for this role is: $117,576 - $154,318 per year. You are also eligible for employee benefits, participation in Oscar's unlimited vacation program, and annual performance bonuses.

Responsibilities

• Lead the end-to-end management of cross-functional implementations/projects, including project plan creation, stakeholder engagement, managing cross-functional relationships to drive collaboration, edge case mitigation, and on-time completion.
• Evaluate overall departmental performance by creating, gathering, analyzing and interpreting data and metrics and assisting in development of departmental metrics and implementation of mitigation strategies.
• Monitor and report out on key implementation, project, and departmental metrics.
• Collaboratively works with all relevant internal and external stakeholder groups to formulate proactive implementation, communication, and program strategies for successful change management and risk mitigation initiatives.
• May oversee team members directly and mentor team members and promotes colleagues' growth and professional development.
• Compliance with all applicable laws and regulations.
• Other duties as assigned.

Requirements

• 4+ years of experience in strategy or consulting.
• 3+ years of experience in delivering projects / programs.
• Experience using data and metrics to drive improvements in programs.
• Experience executing enterprise-wide initiatives: defined project plans, coordinated resources, managed implementation activities, and developed all processes associated with program rollout and ongoing support.

Bonus points

• Experience / background in a fast-paced operations environment.
• Master's Degree.
• Healthcare experience (health insurance, provider, or healthcare consulting).
• 1+ years of experience working in SQL.

Benefits

• Medical, dental, and vision benefits.
• 11 paid holidays.
• Paid sick time.
• Paid parental leave.
• 401(k) plan participation.
• Life and disability insurance.
• Paid wellness time and reimbursements.

Artificial Intelligence (AI)

Our AI Guidelines outline the acceptable use of artificial intelligence for candidates and detail how we use AI to support our recruiting efforts.

Reasonable Accommodation

Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation. Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team ([e-mail]) to make the need for an accommodation known.

California Residents

For information about our collection, use, and disclosure of applicants' personal information as well as applicants' rights over their personal information, please see our Privacy Policy.

At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support. We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.