Manager, Medical

Sacramento Native American Health Center; Sacramento (CA); On-site; USD 85,000 - 115,000; Full time

Job summary

Sacramento Native American Health Center is seeking a Medical Clinic Manager (MMED) to lead the overall administration of the medical clinic. You will oversee clinical support operations, patient care staff, provider relations, and care coordination initiatives to ensure high-quality, patient-centered care.

The role may require work at other sites as needed. Responsibilities include supervising staff, coordinating with multiple departments, ensuring regulatory compliance, and driving population

Qualifications

• Minimum: direct experience managing clinic operations and supervision of staff.
• Experience with community health settings and referral networks is preferred.
• Proficiency with electronic health records (e.g. NextGen) and standard office software.

Responsibilities

• Manage day-to-day clinic operations and staff performance.
• Provide coaching, evaluations, training, and disciplinary actions.
• Supervise clinic staff including Clinic Supervisor and Care Coordination Supervisor.
• Oversee onboarding/offboarding and MA preceptor activities.
• Ensure compliance with policies, regulatory standards, and quality goals.
• Coordinate with departments to improve access and efficiency.

Skills

Clinic operations

Staff supervision

Communication

Planning & organizing

Quality improvement

Issue response

Education

Accredited MA program completion

Tools

NextGen EHR

Microsoft Office

Job description

Job Details

Job Location: 3800 Florin Road - SACRAMENTO, CA 95823

Salary Range: $85,176.14 - $115,238.30

Here at SNAHC, you are joining a team and company at a time of growth and transformation. You will love being surrounded by people who are as passionate as you are about healthcare and giving back to the community. Please note that individual total compensation for this position will be determined at the Company's sole discretion and the wage range for this role considers a wide range of factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At SNAHC, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $85,176.14 - $115,238.30.

Position Summary

The Medical Clinic Manager (MMED) reports to the Director of Operations and is responsible for the overall administration, management, planning, coordination, and operational performance of the medical clinic. This position oversees clinical support operations, patient care support staff, provider relations, patient experience initiatives, care coordination services, population health operations, and daily clinic operations to ensure the delivery of high-quality, patient-centered care. The Medical Clinic Manager oversees clinic staffing, supervisory personnel, and workforce development. Collaborates with providers and organizational leaders to achieve operational, financial, quality, access, and regulatory objectives while promoting continuous improvement, staff engagement, patient satisfaction, and population health outcomes.

*Role may be required to work at other sites as needed

Essential Functions

• Manages day-to-day medical clinic operations, including clinical support, front and back-office staff, overall care management, and population health functions.
• Provides coaching, performance evaluations, training, and progressive discipline in accordance with SNAHC policies.
• Provides direct supervision, guidance, and support to supervisors within the medical department including the Clinic Supervisor and the Care Coordination Supervisor to ensure effective clinic operations, care coordination, population health initiatives, and achievement of organizational quality goals.
• Oversees staff onboarding, offboarding, and training through supervision of the MA Preceptor, ensuring compliance with applicable state, regulatory, and payer requirements.
• Develops staff capacity and fosters collaboration between teams to ensure quality patient care and service excellence.
• Collaborates with providers, supervisors, and interdisciplinary departments to support access, patient flow, and operational efficiency.
• Oversees daily clinic flow, scheduling, and coverage to ensure timely patient access and provider productivity.
• Monitors adherence to clinic opening and closing procedures, infection control standards, and safety protocols.
• Ensures completion and accuracy of registration, authorizations, and documentation within practice management and EHR systems.
• Responds to clinical and operational issues promptly and professionally, escalating as appropriate.
• Tracks and reports on key performance indicators (volume, quality, efficiency, and patient experience).
• Oversees population health initiatives and monitors performance measures related to preventive care, care gap closure, chronic disease management, UDS, HEDIS, value-based care programs, and other quality improvement initiatives.
• Leads in quality improvement initiatives to meet organizational, regulatory, and accreditation standards.
• Ensures compliance with AAAHC, HIPAA, OSHA, Scope of Practice, and all applicable laws and regulations.
• Oversees inventory, supply chain management, and maintenance of medical equipment, vaccines, and emergency kits.
• Serves as the department safety lead, coordinating drills and ensuring readiness for audits and surveys.
• Oversees staff timekeeping, leave tracking, and schedule management.
• Completes required reports, including productivity summaries, quality dashboards, and Board updates.
• Coordinates with Finance, Billing, and external RCM vendors to resolve billing and coding issues.
• Works collaboratively with other departments such as Patient Services, Population Health, Referrals, and Integrated Behavioral Health, providers, and organizational leadership to improve care coordination, patient outcomes, access to care, and operational performance
• Oversees grant deliverables and reporting requirements assigned to the clinic.
• Coordinates special projects, outreach events, and community partnerships that enhance patient access and engagement.
• At all times demonstrates cooperative behavior with employees, supervisors, clients, colleagues and the community.
• Participate in internal quality improvement teams. Works with team members proactively to drive quality improvement initiatives in accordance with the mission and strategic goals for the organization, federal and state laws and regulations, and accreditation standards.
• Performs other duties as assigned.

Competencies

• Communication and Relationship Building
• Taking Initiative
• Planning and Organizing
• Safety
• Teamwork
• Staff Supervision and Development
• Clinical and Operational Issue Response
• Excellent computer skills, preferably with Windows, including Microsoft Office Suite
• Excellent telephone and communication skills
• Must possess excellent organizational, writing, and verbal skills.
• Ability to work independently, set priorities, and work well under pressure.
• Ability to maintain a high degree of confidentiality
• Ability to collaborate and convene across sectors and organizational levels.

Minimum Qualifications

• Prior direct experience managing with clinic operations management, including supervision of ancillary/support staff.
• Working knowledge of community-based healthcare and referral networks.
• Proficiency with electronic health records (e.g. NextGen or equivalent) and standard office software in a Windows environment.
• Knowledge of medical supplies, equipment, safety, and applicable ethical/legal standards for care delivery.

Preferred Qualifications

• Experience in an FQHC or similar community health setting.
• Bilingual.
• Program or project management experience.
• Completion of an accredited MA program.
• Advanced experience with NextGen or other EHR systems.

Please Note: This position may be grant funded. Continued employment is contingent upon renewed or additional funding and may be discontinued at the close of the grant cycle. Grant funding for any position does not impart any contractual right, either expressed or implied, to remain in Sacramento Native American Health Center, Inc.’s employment for a specific period of time. Grant funding does not affect the Sacramento Native American Health Center, Inc.’s status as an “at will” employer.