Clinic Manager Job – Dallas, TX

Prism Health North Texas; Dallas (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Prism Health North Texas is seeking a Clinic Manager to oversee daily clinic operations, including staff supervision, patient flow, and regulatory compliance. You will manage inventory, vaccines, and medications while coordinating with HR, Finance, IT and other departments to ensure high-quality, patient-centered care in an FQHC Look-Alike setting.

You will lead staff development, conduct performance evaluations, and drive quality improvement initiatives to meet organizational goals and ensure

Qualifications

• Completion of accredited Medical Assistant program or RN/nursing degree.
• CMA/RMA certification or active nursing license preferred.
• Three or more years of management experience in a medical clinic preferred.
• Current CPR certification required.
• Experience with EHR and scheduling systems.
• Valid driver’s license and auto liability insurance required.

Responsibilities

• Lead clinic operations and supervise assigned staff.
• Oversee scheduling and daily patient flow to ensure access to care.
• Ensure compliance with FQHC Look-Alike standards and regulatory requirements.
• Monitor KPIs and drive continuous quality improvement.
• Collaborate with HR, Finance, IT and other departments to support operations.
• Oversee inventory, vaccine, and medication management.

Skills

Healthcare regs

Data interpretation

Quality improvement

Prioritization

Interpersonal skills

Financial awareness

Patient-centered care

Driver's license

Education

Medical Assistant program

Nursing degree

Tools

Microsoft Office

EHR systems

Scheduling systems

Inventory management software

Job description

Our Core Values

At Prism Health North Texas, our actions are guided by our Core Values. These values shape every aspect of the employee experience, including hiring, development, performance, and accountability. They are evident in how we serve our patients, engage with communities, and support one another. Our Core Values are:

• We are solution seekers.
• We have a can-do attitude.
• We are mission driven.
• We care about people.

Why You'll Love This Job

At Prism Health North Texas, our actions are guided by our Core Values. These values shape every aspect of the employee experience, including hiring, development, performance, and accountability. They are evident in how we serve our patients, engage with communities, and support one another. Our Core Values are:

• We are solution seekers.
• We have a can-do attitude.
• We are mission driven.
• We care about people.

Position Summary

The Clinic Manager is responsible for the overall coordination and execution of daily clinic operations within a Federally Qualified Health Center (FQHC) Look‑Alike environment, ensuring the delivery of high-quality, accessible, and patient‑centered care to a diverse and underserved population. This role oversees key operational functions including patient relations, direct supervision of assigned reports and operational coordination of other clinic staff, as well as supply chain, medication, and vaccine management. The Clinic Manager ensures compliance with all applicable federal, state, and program‑specific requirements, including but not limited to Adult Safety Net (ASN), Texas Vaccines for Children (TVFC), Trust Her, and other public health or grant‑funded initiatives. The Clinic Manager is accountable for maintaining clinical and operational excellence through routine quality audits, oversight of staff training and onboarding, and management of annual skills competencies to ensure staff are equipped to meet regulatory and clinical standards. In addition, this role serves as the on‑site operational leader, acting as the primary management representative during day‑to‑day clinic activities. The Clinic Manager partners closely with providers and staff to support efficient workflows, foster a collaborative team environment, and ensure alignment with organizational goals related to access, quality, and patient experience.

Responsibilities

Position Responsibilities:

Clinic Operations & Staff Leadership

• Provide direct leadership, supervision, and performance management for assigned clinic staff who report directly to the Clinic Manager.
• Establish clear expectations, monitor performance, and provide ongoing coaching, feedback, and development opportunities.
• Coordinate daily clinic operations with providers and with the supervisors of staff assigned to the clinic who report through other departments.
• Ensure appropriate staffing levels and daily operational coverage to support efficient patient flow and access to care.
• Foster a collaborative, team‑based environment that promotes accountability, engagement, and high performance.
• Facilitate structured team meetings, lead ongoing one‑on‑one coaching conversations, and conduct performance evaluations to drive staff performance, engagement, and continuous development.
• Oversee staff onboarding, training, and annual competency assessments to ensure compliance, readiness, and high‑quality patient care.

Patient Experience & Relations

• Promote a patient‑centered care environment that aligns with FQHC Look‑Alike standards for access, equity, and service.
• Address patient concerns, complaints, and service recovery in a timely and professional manner.
• Monitor patient satisfaction trends and implement targeted improvements to enhance the overall patient experience.
• Ensure staff demonstrate professionalism, cultural sensitivity, and effective communication with all patient populations.

Inventory & Resource Management

• Oversee procurement, storage, and inventory management of clinic medical and office supplies, medications, and vaccines.
• Ensure compliance with all regulatory and program requirements, including vaccine management (e.g., TVFC/Adult Safety Net (ASN)) and medication handling.
• Monitor utilization and minimize waste through effective inventory controls and forecasting.
• Oversee and maintain accurate inventory within electronic inventory and medication management systems to ensure appropriate stock levels, regulatory compliance, and continuity of care.

Quality, Compliance & Clinical Oversight

• Conduct routine quality audits to ensure adherence to clinical standards, regulatory requirements, and FQHC Look‑Alike guidelines.
• Maintain staff training records and oversee onboarding, ongoing education, and annual competency validation.
• Ensure compliance with federal, state, and program‑specific requirements (e.g., Adult Safety Net, Trust Her, and other grant programs).
• Support a culture of continuous learning, safety, and accountability within the clinic.
• Clinical oversight responsibilities are administrative and operational in nature and do not supersede the authority or scope of licensed providers.

Performance Management & Key Metrics (KPIs)

• Monitor and manage clinic performance against key operational and financial metrics.
• Analyze performance data to identify trends, gaps, and opportunities for improvement.
• Partner with leadership to develop and implement action plans to achieve organizational goals.

Process Improvement & Operational Excellence

• Lead and support process improvement initiatives to enhance clinic efficiency, patient flow, and care delivery.
• Identify workflow gaps and implement practical, sustainable solutions in collaboration with staff and providers.
• Develop and execute quality improvement plans based on data, feedback, and organizational priorities.
• Encourage team participation in problem‑solving and continuous improvement efforts.

Collaboration & Cross‑Functional Partnership

• Collaborate with other Clinic Managers to promote consistency, share best practices, and standardize workflows across sites.
• Partner with internal departments (e.g., HR, Finance, Quality, IT) to support clinical operations and strategic initiatives.
• Participate in organizational meetings, committees, and planning efforts as a representative of clinic operations.
• Support alignment between clinic‑level operations and broader organizational goals.

Financial & Operational Accountability

• Support achievement of the clinic's financial goals, including revenue optimization, cost management, and efficient resource utilization.
• Monitor staffing models and operational expenses to ensure fiscal responsibility.
• Identify opportunities to improve clinic productivity while maintaining quality and patient‑centered care.

Direct Reports

• Medical Assistant(s)
• Medical Case Manager(s)
• Medical Case Manager II(s)
• Patient Service Representative(s)
• Non‑Medical Case Manager(s) (clinic‑based)

Skills & Qualifications

• Knowledge of healthcare regulatory requirements, including FQHC Look‑Alike standards, HRSA guidelines, and applicable state and federal regulations.
• Ability to interpret and apply data to monitor performance, including key performance indicators (KPIs) related to access, quality, utilization, and revenue cycle.
• Experience with quality improvement methodologies and the ability to lead process improvement initiatives in a clinical setting.
• Ability to manage competing priorities, adapt to changing demands, and maintain operational efficiency in a dynamic environment.
• Strong interpersonal skills with the ability to build trust, manage conflict, and foster a positive team culture.
• Financial and operational awareness, including basic understanding of clinic productivity, resource utilization, and cost management.
• Commitment to patient‑centered care and the ability to support services for diverse and underserved populations.
• Maintain reliable transportation, a valid driver’s license and auto liability insurance.

Required Education, Experience, Certifications, And Licenses

• Completion of an accredited Medical Assistant program or an associate’s or bachelor’s degree in nursing is required. Five (5) or more years of relevant clinical operations experience may be considered in lieu of this education requirement.
• Current Medical Assistant certification (CMA, RMA, or equivalent) or active nursing license preferred.
• Three (3) or more years of management experience in a medical clinic preferred.
• Current healthcare provider CPR certification is required.
• Must comply with PHNTX occupational health and infection‑control requirements, including applicable hepatitis B vaccination or declination documentation.
• Basic experience with Microsoft Office (Outlook, Word, Excel, Teams) required.
• Experience with inventory ordering and management preferred.
• Experience with electronic health records (EHR) and scheduling systems required.