manager, marketing operations

Starbucks Corp.; Seattle (WA); On-site; USD 115,000 - 150,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401(k) match

Stock program

Tuition coverage

Job summary

Starbucks Coffee Company is seeking a manager of marketing operations to partner with Marketing leads, bringing structure, clarity, and momentum to channel workstreams from planning through delivery. You’ll coordinate cross-functional teams, drive Go-To-Market execution, and optimize workflows using Adobe Workfront.

With 5+ years in project management and experience in marketing planning, you will influence campaigns, ensure milestones align with seasonal timelines, and improve efficiency across

Qualifications

• 5+ years of project management experience, including exposure to marketing planning and execution in a matrixed organization.
• Proficiency in project planning, scope, milestones, dependencies, risks, stakeholder communication, and change management.
• Experience coordinating cross-functional work through changing priorities and evolving requirements.
• Clear written, verbal, and presentation communication skills for working teams and senior stakeholders.
• Strong facilitation skills and the ability to drive clear decisions, ownership, and next steps.
• Experience documenting processes, improving ways of working, and supporting team adoption.
• Experience supporting integrated marketing, owned, social, menu, retail, or omnichannel work within a seasonal campaign.
• Experience using Adobe Workfront for project setup, schedules, task management, status reporting, or dashboards.

Responsibilities

• Manage assigned marketing programs and channel workstreams from intake through launch and closeout.
• Build and maintain project plans that define scope, deliverables, milestones, dependencies, decisions, and owners.
• Connect assigned milestones to the seasonal Go-To-Market timeline and flag cross-workstream impacts.
• Track program decisions and priority changes and mitigate associated risk.
• Facilitate kickoffs, working sessions, milestone reviews, status updates retrospectives and issue resolution.
• Architect process, document ways of working and recommend practical process improvements.
• Manage concurrent priorities, track risks and dependencies, and escalation issues when needed.
• Use status data, retrospectives, and partner feedback to assess project health and capture learnings.
• Maintain accurate plans, schedules, and status reporting in Workfront and partner with stakeholders to implement new functionality that improves visibility and efficiency.
• Support improvements to business planning, cross-functional communication, and work integration.
• Build effective relationships across assigned teams to support consistent campaign execution.
• Apply a working understanding of paid, earned, and owned channels to marketing planning and execution.
• Partner with teams to track agreed-upon measures, capture learnings, and inform future work.
• Use tools and technology to improve workflow efficiency and visibility.

Skills

Project management

Marketing planning

Cross-functional work

Communication

Facilitation

Process improvement

Workfront

Tools

Adobe Workfront

Job description

Now Brewing – manager, marketing operations! #tobeapartner

From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others.

This position contributes to Starbucks success by partnering with Marketing leads to support complex Go-To-Market execution. The manager, marketing operations brings structure, clarity, and momentum to assigned channel workstreams and coordinates cross-functional teams from planning through delivery.

As a manager, marketing operations, you will…

• Manage assigned marketing programs and channel workstreams from intake through launch and closeout.
• Build and maintain project plans that define scope, deliverables, milestones, dependencies, decisions, and owners.
• Connect assigned milestones to the seasonal Go-To-Market timeline and flag cross-workstream impacts.
• Track program decisions and priority changes and mitigate associated risk.
• Facilitate kickoffs, working sessions, milestone reviews, status updates retrospectives and issue resolution.
• Architect process, document ways of working and recommend practical process improvements.
• Manage concurrent priorities, track risks and dependencies, and escalation issues when needed.
• Use status data, retrospectives, and partner feedback to assess project health and capture learnings.
• Maintain accurate plans, schedules, and status reporting in Workfront and partner with stakeholders to implement new functionality that improves visibility and efficiency.
• Support improvements to business planning, cross-functional communication, and work integration.
• Build effective relationships across assigned teams to support consistent campaign execution.
• Apply a working understanding of paid, earned, and owned channels to marketing planning and execution.
• Partner with teams to track agreed-upon measures, capture learnings, and inform future work.
• Use tools and technology to improve workflow efficiency and visibility.

We’d love to hear from people with:

• 5+ years of project management experience, including exposure to marketing planning and execution in a matrixed organization.
• Proficiency in project planning, scope, milestones, dependencies, risks, stakeholder communication, and change management.
• Experience coordinating cross-functional work through changing priorities and evolving requirements.
• Clear written, verbal, and presentation communication skills for working teams and senior stakeholders.
• Strong facilitation skills and the ability to drive clear decisions, ownership, and next steps.
• Experience documenting processes, improving ways of working, and supporting team adoption.
• Experience supporting integrated marketing, owned, social, menu, retail, or omnichannel work within a seasonal campaign.
• Experience using Adobe Workfront for project setup, schedules, task management, status reporting, or dashboards.

As a Starbucks partner, you (and your family) will have access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits. Partners have access to short-term and long-term disability, paid parental leave, family expansion reimbursement, paid vacation from date of hire*, sick time (accrued at 1 hour for every 25 hours worked), eight paid holidays, and two personal days per year. Starbucks also offers eligible partners participation in a 401(k) retirement plan with employer match, a discounted company stock program (S.I.P.), Starbucks equity program (Bean Stock), incentivized emergency savings, and financial well-being tools. Additionally, Starbucks offers 100% upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program via the Starbucks College Achievement Plan, student loan management resources, and access to other educational opportunities. You will also have access to backup care and DACA reimbursement. Starbucks will comply with any applicable state and local laws regarding employee leave benefits, including, but not limited to providing time off pursuant to the Colorado Healthy Families and Workplaces Act, and in accordance with its plans and policies. This list is subject to change depending on collective bargaining in locations where partners have a certified bargaining representative. For additional information regarding partner perks and more detailed information about benefits, go to starbucksbenefits.com.

*If you are working in CA, CO, IL, LA, ME, MA, NE, ND or RI, you will accrue vacation up to a maximum of 120 hours (190 in CA) for roles below director and 200 hours (316 in CA) for roles at director or above. For roles in other states, you will be granted vacation time starting at 120 hours annually for roles below director and 200 hours annually for roles director and above.

The actual base pay offered to the successful candidate will be based on multiple factors, including but not limited to job-related knowledge/skills, experience, geographical location, and internal equity. At Starbucks, it is not typical for an individual to be hired at the high end of the range for their role, and compensation decisions are dependent upon the facts and circumstances of each position and candidate.

We believe we do our best work when we're together, which is why we're onsite four days a week.

Starbucks Coffee Company is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or protected veteran status, or any other characteristic protected by law.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Starbucks Coffee Company is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at [e-mail] or 1(888) 611-2258.