Manager, Market Research & Research Operations

Charles Schwab; Lone Tree (CO); Hybrid; USD 90,000 - 130,000; Full time

Benefits offered by this job

401(k) match

Sabbatical program

Parental leave

Tuition reimbursement

Health, dental, and vision insurance

Job summary

Charles Schwab is seeking a Manager of Market Research & Research Operations to lead end-to-end primary research and optimize processes, tools, and standards for the Market Research team.

You will partner with stakeholders to translate business questions into research approaches, manage studies from scoping to activation, and oversee operations including intake, survey programming, sample management, vendor coordination, and knowledge management.

Qualifications

• Experience independently managing primary market research from scoping to reporting.
• Experience with survey research and interview-based approaches.
• Ability to translate business questions into research approaches and actionable insights.
• Strong project-management skills across multiple workstreams and vendors.
• Proficiency with Microsoft PowerPoint, Excel, and Word.

Responsibilities

• Lead end-to-end primary research initiatives and strengthen processes, tools, and standards for the Market Research team.
• Partner with stakeholders to clarify needs and translate questions into research plans.
• Manage quantitative and qualitative studies from scoping through analysis, reporting, and activation.
• Oversee research operations: intake/tracking, survey programming, sample management, vendor coordination, documentation, and knowledge management.

Skills

Market research

Quantitative methods

Qualitative research

Project management

Stakeholder management

Strong communication

Presentation skills

Research platforms

Tools

Qualtrics

PowerPoint

Excel

Word

Job description

Your opportunity

The Manager, Market Research & Research Operations will lead end-to-end primary research while strengthening the processes, tools, standards, and operational practices that enable the Market Research team to work efficiently and consistently.

This individual will partner with business stakeholders to clarify their needs, translate business questions into appropriate research approaches, and manage quantitative and qualitative studies from initial scoping through analysis, reporting, and activation. The role will also own important research operations, including project intake and tracking, survey programming and quality assurance, sample and participant management, vendor coordination, documentation, compliance support, knowledge management, and process improvement.

The role will provide dedicated research support to the International and Workplace teams, helping each group translate distinct business priorities and audience needs into studies, actionable insights, and consistent research practices.

What you have

• Demonstrated experience independently managing primary market research from business-question development through reporting.
• Working knowledge of quantitative and qualitative research methods, including survey research and interview- or discussion-based approaches.
• Experience developing research instruments and overseeing programming, testing, fieldwork, data quality, analysis, and reporting.
• Strong project-management skills, with the ability to manage multiple workstreams, deadlines, stakeholders, and vendors.
• Ability to move comfortably between detailed execution and higher-level interpretation.
• Strong analytical thinking and the ability to turn evidence into clear business implications.
• Strong written, verbal, and presentation skills.
• Demonstrated stakeholder-management and consultative problem-solving skills.
• Experience improving processes, documenting workflows, or creating reusable research standards and resources.
• High attention to detail and sound judgment in handling sensitive research information.
• Proficiency with Microsoft PowerPoint, Excel, and Word, plus experience with survey or research platforms.

Preferred qualifications:

• Experience conducting research in financial services or another highly regulated industry.
• Experience with research involving clients, prospects, consumers, or specialized customer segments.
• Experience with Qualtrics or a similar survey platform.
• Experience managing participant recruitment, customer sample, research panels, or qualitative scheduling.
• Familiarity with vendor contracts, budgets, invoicing, and research procurement processes.
• Experience supporting brand, advertising, message-testing, customer-experience, product, or UX research.
• Experience creating training, onboarding materials, process documentation, or knowledge-management resources.

What's in it for you

At Schwab, you're empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration - so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you - both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28-day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance