Manager, Managed Markets & Specialty Ops

6077-Johnson & Johnson HCS Inc. Legal Entity; Raritan (NJ); On-site; USD 105,000 - 182,000; Full time

Job summary

Johnson & Johnson Health Care Systems Inc. (HCS) is seeking a Manager, Managed Markets & Specialty Contract Operations, in the Enterprise Contract Management organization, located in Raritan, NJ.

The role oversees contract administration and payment functions for commercial and Medicare Part D agreements. You will lead a team of Analysts, collaborate with business leaders, and drive process improvements to ensure timely, compliant rebates and robust contract performance.

Qualifications

• Education: Minimum of a Bachelor’s degree is required, preferably in a Business or analytical area.
• Experience and Skills: Minimum of six (6) years of relevant experience.
• Experience working with cross-functional leadership teams.
• Strong analytical and organizational skills.
• Proven leadership on complex projects.
• Proficiency with MS Office, including MS Excel VLOOKUPS and pivot tables.
• Preferred: Progressive business experience in finance, accounting, marketing, government pricing, contracting or other related area.
• People management experience.
• Knowledge of the Contracting and associated business practices.
• Experience with implementing and monitoring internal controls, and strong audit, compliance and/or financial skills.
• Familiarity or experience with Model N system is helpful.
• Possess strong interpersonal and interdependent partnering skills to lead and influence management, business partners, and peers to drive results.
• Ability to review and synthesize complex data and implement related business processes.

Responsibilities

• Advise on strategic, operational issues, and requirements related to contract administration including any matters relating to rebate analysis and payments, as well as resolution of disputes on rebate claims.
• Provide leadership and management of the Managed Markets Contract Operations Team.
• Ensure the team’s successful implementation of all rebate agreements.
• Ensure all rebate payments processed by the team are made accurately and timely according to the contractual terms and JJHCS standards.
• Provide critical input to business units ensuring the effective translation of business strategies into compliant contract administration.
• Organize and lead cross-company and inter-company process improvement initiatives, compliance management and reviews, process integration initiatives, relationships with internal partners and external customers.
• Use process metrics to drive business results and demonstrate working knowledge of all IT systems and tools used to load/maintain contracts and process claims/adjustments.
• Conduct system assessments and work with the Contract Solutions team to implement project plans for system enhancements/upgrades.
• Provide support during internal and external audits, dispute resolution, testing and monitoring, litigation, and other inquiries, and communicate with some of our largest US customers.
• Implement Process Narratives, SOP’s, and Work Instructions for the processes performed within the Department and formalize with US Region partners.
• Perform managerial functions including staffing and resources assessments, workload prioritization, strategy discussions, performance management, project management, and business planning.
• Challenge and motivate people to reach their highest potential, champion continuous professional development and career growth, and mentor all associates within a diverse team to ensure successful completion of their job accountabilities.
• Apply influencing skills to shape contract administration practices and provide insights and leadership on major Contracting negotiations / Business Projects.

Skills

Leadership

Analytical skills

Cross-functional collaboration

Project management

Education

Bachelor's degree

Tools

MS Excel

Model N

Job description

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at jnj.com

As guided by Our Credo, Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson, we respect the diversity and dignity of our employees and recognize their merit.

Job Function

Sales Enablement

Job Sub Function

Contract Administration and Management

Job Category

People Leader

Job Location

Raritan, New Jersey, United States of America

Job Description

Johnson & Johnson Health Care Systems Inc. (HCS) is currently recruiting for a Manager, Managed Markets & Specialty Contract Operations, in the Enterprise Contract Management (ECM) organization, located in Raritan, NJ. Johnson & Johnson Health Care Systems Inc. provides account management and customer support services to key health care customers, including hospital systems and group purchasing organizations, leading health plans, pharmacy benefit managers, and government health care institutions. The company also provides contract management, logistics and supply chain functions for the major Johnson & Johnson franchises.

As the Manager, you are responsible for ensuring the efficient and compliant management of Managed Markets Contracts. You will have oversight of a team of Analysts responsible for the contract administration and payment functions of commercial and Medicare Part D agreements. You will act as a key business partner with Operating Company Business Leaders, Regional Process Owners, legal, sales management, compliance and other internal business partners in assessing and driving the operationalization of rebate strategies associated with complex customer contracts.

Key Responsibilities

• Advise on strategic, operational issues, and requirements related to contract administration including any matters relating to rebate analysis and payments, as well as resolution of disputes on rebate claims.
• Provide leadership and management of the Managed Markets Contract Operations Team.
• Ensure the team’s successful implementation of all rebate agreements.
• Ensure all rebate payments processed by the team are made accurately and timely according to the contractual terms and JJHCS standards.
• Provide critical input to business units ensuring the effective translation of business strategies into compliant contract administration.
• Organize and lead cross-company and inter-company process improvement initiatives, compliance management and reviews, process integration initiatives, relationships with internal partners and external customers.
• Use process metrics to drive business results and demonstrate working knowledge of all IT systems and tools used to load/maintain contracts and process claims/adjustments.
• Conduct system assessments and work with the Contract Solutions team to implement project plans for system enhancements/upgrades.
• Provide support during internal and external audits, dispute resolution, testing and monitoring, litigation, and other inquiries, and communicate with some of our largest US customers.
• Implement Process Narratives, SOP’s, and Work Instructions for the processes performed within the Department and formalize with US Region partners.
• Perform managerial functions including staffing and resources assessments, workload prioritization, strategy discussions, performance management, project management, and business planning.
• Challenge and motivate people to reach their highest potential, champion continuous professional development and career growth, and mentor all associates within a diverse team to ensure successful completion of their job accountabilities.
• Apply influencing skills to shape contract administration practices and provide insights and leadership on major Contracting negotiations / Business Projects.

Qualifications

• Education: Minimum of a Bachelor’s degree is required, preferably in a Business or analytical area.
• Experience and Skills: Required: Minimum of six (6) years of relevant experience.
• Experience working with cross-functional leadership teams.
• Strong analytical and organizational skills.
• Proven leadership on complex projects.
• Proficiency with MS Office, including MS Excel VLOOKUPS and pivot tables.
• Preferred: Progressive business experience in finance, accounting, marketing, government pricing, contracting or other related area.
• People management experience.
• Knowledge of the Contracting and associated business practices.
• Experience with implementing and monitoring internal controls, and strong audit, compliance and/or financial skills.
• Familiarity or experience with Model N system is helpful.
• Possess strong interpersonal and interdependent partnering skills to lead and influence management, business partners, and peers to drive results.
• Ability to review and synthesize complex data and implement related business processes.
• Other: Requires the ability to work in Raritan, NJ, with up to 10% domestic travel.

Equal Opportunity Statement

Johnson & Johnson is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law.

We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs.

Accommodation Information

If you need support at any stage of the recruitment process, please complete our candidate accommodation request form so we can assist you.

If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers . internal employees contact AskGS to be directed to your accommodation resource.

Pay Range

The anticipated base pay range for this position is : $105,000.00 - $181,700.00

Pay Transparency

Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

• Vacation –120 hours per calendar year
• Sick time - 40 hours per calendar year
• for employees who reside in the State of Colorado –48 hours per calendar year
• for employees who reside in the State of Washington –56 hours per calendar year
• Holiday pay, including Floating Holidays –13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year
• Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
• Bereavement Leave – 240 hours for an immediate family member
• 40 hours for an extended family member per calendar year
• Caregiver Leave – 80 hours in a 52-week rolling period
• 10 days Volunteer Leave – 32 hours per calendar year
• Military Spouse Time-Off – 80 hours per calendar year

Additional Introduction

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com/.