Manager, MADI Program Management

Capital One; Richmond, Northern (VA, KY); On-site; USD 138,000 - 158,000; Full time

Job summary

Capital One in Richmond, VA is seeking a Manager for MADI Program Management to lead cross-functional efforts across the AML Modeling and Advanced Data Insights team. You will champion scalable processes, associate engagement, and continuous improvement while partnering with senior leadership and multiple tower teams.

The role requires strong problem-solving, stakeholder management, and the ability to adapt to a matrixed environment, enabling high-impact strategic and tactical support for the

Qualifications

• Bachelor's Degree or Military experience.
• 5+ years of Project Management, Process Management, Program Management, or Change Management experience.
• At least 3 years of experience in Data Management, Risk Management, Compliance, or Audit.
• At least 2 years partnering with internal business clients and cross-functional teams.
• At least 2 years of experience writing communications for leadership audiences.

Responsibilities

• Partner with MADI towers and senior leadership to drive excellence and scalability.
• Lead associate experience and culture-building processes across MADI.
• Organize onboarding experiences for new MADI team members.
• Establish and manage a training curriculum and learning paths.
• Liaise with AML COS team to coordinate events and scaling initiatives.
• Design and improve organizational mechanisms for efficiency and cohesion.
• Support MADI ceremonies, PI planning, prioritization, and change management.
• Support the ERO GenAI Community of Practice activities and reporting.
• Build cross-stakeholder relationships to drive results across departments.
• Support project management for large-scale initiatives within MADI.

Education

Bachelor's Degree or Military experience

5+ years Project/Process/Program/Change Management

3+ years Data/Risk/Compliance/Audit

2+ years cross-functional collaboration with Tech, Product, Design, or Data

2+ years writing communications for leadership

Job description

Manager, MADI Program Management

Manager, MADI Program Management The Anti-Money Laundering (AML) Modeling and Advanced Data Insights (MADI) team is on a journey to modernize the way Capital One identifies potential money laundering, fraud, terrorist financing, and human trafficking through the use of advanced analytic techniques, statistics, and machine learning models. We are seeking an energetic, self-motivated Manager to support MADI horizontal program management operations to champion well-managed processes, associate engagement, and continuous improvement. The successful candidate is A problem solver with range, leaning into new areas with ease and adept at quickly identifying the root cause of a problem to inform and deliver solutions. A self-starter who creates leverage for leaders by delivering high-quality results with minimal supervision, proactively reprioritizing as new demands arise to provide the highest impact strategic and tactical support for our organization. Effective at engaging with partners across all levels and functions, building trusted relationships that enable you to deliver accelerated results in a highly matrixed ecosystem. Internally driven to seek constant improvement, regularly iterating on and optimizing processes and resources to do things better. Able to apply sound judgment in a wide variety of circumstances, anticipating and mitigating potential risks and removing barriers to progress. An influential communicator across formats, adapting style, tone, cadence, and delivery to meet evolving business needs, incorporate new data, and manage stakeholders proactively and consistently. Comfortable in new environments, applying your curiosity to connect the dots and quickly understand context and dynamics so you can know when and how to effectively challenge the status quo.

General Responsibilities

• Partnering closely with MADI towers and the senior leadership team to drive excellence across the organization by solving challenges, optimizing workflows, and implementing tools to improve transparency, consistency, and scalability
• Leading associate experience and culture building processes across MADI including Coordinating and facilitating MADI associate engagement activities and communication mechanisms including all hands, town halls, focus groups, newsletters, etc.
• Organizing and executing the new associate onboarding experience for team members joining MADI
• Establishing and managing a training curriculum and learning paths for MADI associates including new team members as well as specialized trainings for specific towers and job families
• Serving as the liaison to the broader AML COS team to coordinate on AML-wide events, scaling initiatives locally and sharing best practices.
• Partnering with leadership to design, maintain, and continuously improve organizational mechanisms and routines that ensure we operate efficiently and cohesively, aligning with MADI's imperatives
• Supporting the implementation and execution of MADI ceremonies and processes including PI planning, prioritization and tradeoffs, and change and dependency management
• Supporting the ERO GenAI Community of Practice including quarterly summit, monitoring, reporting, as well as MADI AI centralized forums
• Building relationships and interface smoothly cross-stakeholders across AML Advisory, FCIO, ESRA, Risk Tech and other partner organizations, ensuring effective communication between departments to help drive results
• Supporting Project Management for large scale projects across MADI
• Supporting budgeting, recruiting, and resource management processes across MADI

Basic Qualifications

• Bachelor's Degree or Military experience
• At least 5 years of Project Management, Process Management, Program Management, or Change Management experience
• At least 3 years of experience in Data Management, Risk Management, Compliance, or Audit
• At least 3 years of experience supporting, partnering with, and interacting with internal business clients
• At least 2 years of experience writing communications and presenting to both leadership and non-leadership audiences
• At least 2 years of experience working with cross-functional teams in Tech, Product, Design, or Data

Preferred Qualifications

• Master's degree
• 6+ years of Process Management or Operations Management
• 2+ years of experience in strategy development
• 2+ years of experience involving organizational design, staffing, budgets, talent, or culture strategy

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Richmond, VA: $138,100 - $157,700 for Risk Manager Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website.

Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).

At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit.