Manager, Loss Mitigation

BOK Financial Corporation; Tulsa (OK); On-site; USD 120,000 - 180,000; Full time

Job summary

BOK Financial Corporation is seeking a Manager, Loss Mitigation in Tulsa to lead mortgage loss mitigation functions within the Mortgage division, ensuring compliance with investor and regulatory standards while refining reporting tools to track performance and risk. The role oversees a team, drives KPI-based actions, and partners with investors and regulators to improve outcomes.

The position emphasizes risk management, process optimization, and staff development to support the bank's strategic

Qualifications

• 11–15 years in mortgage loss mitigation, including supervision.
• Strong knowledge of investor guidelines (FHLMC, FNMA, FHA, VA).
• Advanced mortgage servicing lifecycle understanding.
• Excellent communication and analytical skills.

Responsibilities

• Ensure loss mitigation activities comply with investor guidelines, regulatory requirements, internal policies, and laws; maintain borrower/investor communications.
• Monitor performance, processes, and reporting to improve efficiency and financial results.
• Drive strategies to maximize incentive revenue and reduce fee-related risk through quality control.
• Identify and mitigate operational, financial, regulatory, and reputational risks with strong controls.
• Lead, coach, and develop team members; oversee performance management and growth.
• Establish KPIs, implement corrective actions, and resolve complex account situations.
• Represent the department with internal and external stakeholders and maintain industry relationships.

Skills

Loss Mitigation

Leadership

Mortgage Servicing

Regulatory Knowledge

Data Analysis

Excel

Communication

Project Management

Education

Bachelor's degree in Finance or related field

Tools

MS Office

Windows-based systems

Job description

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Location: Tulsa -TUL

Areas of Interest: Mortgage Servicing

Pay Transparency Salary Range: Not Available

Application Deadline: 10/01/2026

BOK Financial Corporation Group includes BOKF, NA; BOK Financial Securities, Inc. and BOK Financial Private Wealth, Inc. BOKF, NA operates TransFund and Cavanal Hill Investment Management, Inc. BOKF, NA operates banking divisions: Bank of Albuquerque; Bank of Oklahoma; Bank of Texas and BOK Financial®.

Bonus Type

Discretionary

Summary

Our bank operations team ensures seamless financial transactions while driving forward-thinking infrastructure modernization. They excel in system integration, secure data handling, and fostering a collaborative workplace. By prioritizing risk mitigation alongside regulatory compliance, operational resilience, and cost-effective management, they fuel the bank’s growth and success.

Job Description

The Manager, Loss Mitigation is responsible for strategic oversight and execution of all loss mitigation functions within BOK Financial Mortgage, including loan modifications, repayment plans, special forbearance, deed-in-lieu, and short sale activities. This leader ensures full compliance with investor, regulatory, and legal requirements, proactively monitoring updates to maintain current and effective practices. The Manager will lead the development and refinement of internal and investor-facing reporting tools to track performance, identify operational risks, and optimize outcomes, including minimizing compensatory fees and maximizing incentive opportunities. This role also fosters strong relationships with investor groups and regulatory agencies to support alignment and transparency. Additionally, the Manager will oversee the loss mitigation team, ensuring staff are equipped with the training, resources, and support needed to succeed. This includes establishing key performance indicators (KPIs), implementing corrective action plans when necessary, and driving a culture of accountability and continuous improvement.

Team Culture

At BOK Financial, your potential is our priority, with opportunities designed to help you grow. We create an environment where people are trusted, encouraged, and equipped to build meaningful, lasting careers. Our leaders invest in development, offering guidance, connection, and support every step of the way. Here, you’ll find a culture focused on what you can achieve—empowering you to grow with purpose and make an impact.

How You'll Spend Your Time

• You will ensure loss mitigation activities comply with investor guidelines, regulatory requirements, internal policies, and applicable laws while maintaining accurate and timely borrower and investor communications.
• You will monitor operational performance, processes, and reporting to improve efficiency and strengthen financial results.
• You will drive strategies that maximize incentive revenue and reduce fee-related risk through quality control and performance oversight.
• You will identify and mitigate operational, financial, regulatory, and reputational risks by maintaining effective controls and strong execution standards.
• You will lead, coach, and develop team members while overseeing performance management and professional growth.
• You will establish key performance metrics, implement corrective actions, and guide the resolution of complex account situations.
• You will represent the department with internal and external stakeholders while maintaining industry relationships and awareness of market developments.

Education & Experience Requirements

This role typically requires a Bachelor's degree in Finance or a related field, along with 11–15 years of experience in conventional and government mortgage loss mitigation, including at least 7 years in a supervisory capacity. Alternatively, candidates may qualify with 18–20 years of equivalent work experience in the field.

• Advanced Knowledge of Loss Mitigation & Collections:Deep expertise in mortgage collections and loss mitigation strategies, including loan modifications, repayment plans, and foreclosure alternatives.
• Investor Guidelines Expertise:Strong understanding of FHLMC, FNMA, FHA, and VA loan modification requirements and servicing protocols.
• Mortgage Documentation Proficiency:Comprehensive knowledge of mortgage documents and their role in default servicing and resolution.
• Servicing Operations Insight:Advanced understanding of the mortgage servicing lifecycle, with emphasis on default and loss mitigation processes.
• Technical Proficiency:Skilled in PC-based tools and software, including Microsoft Excel, Word, and Windows-based systems. Ability to analyze data and generate performance reports.
• Communication & Analytical Skills:Excellent written and verbal communication abilities, paired with strong mathematical and analytical skills for evaluating performance and risk.
• Leadership & Team Management:Proven ability to lead and motivate teams, manage conflict, promote collaboration, and drive results through effective performance management.
• Customer Service & Negotiation:Strong interpersonal skills with a focus on customer service, borrower engagement, and negotiation strategies. Experience in training and mentoring staff.
• Risk Management Expertise:Solid understanding of risk management principles and their application in operational, regulatory, and financial contexts.

BOK Financial Corporation Group is a stable and financially strong organization that provides excellent training and development to support building the long term careers of employees.With passion, skill and partnership you can make an impact on the success of the bank, customers and your own career!

The companies in BOK Financial Corporation Group are equal opportunity employers. We are committed to providing equal employment opportunities for training, compensation, transfer, promotion and other aspects of employment for all qualified applicants and employees without regard to sex, race, color, religion, national origin, age, disability, pregnancy status, sexual orientation, genetic information or veteran status.

Investing in our talent and building a great workplace is a top priority for us.

For more than a century, BOK Financial Corporation has helped fuel the success of clients and communities. Since our humble beginnings in Tulsa, Oklahoma, we’ve grown into a diversified financial services company that serves consumers, small businesses and international corporations—and everything in between.

Facts

• Operations focused in an eight-state footprint
• 5,000 team members
• $53.2 billion in assets*
• $129.3 billion in assets under management and administration*
• $9.3 million donated to local nonprofits in 2025
• 56,000 volunteer hours by our employees in 2025

Nearest Major Market: Tulsa
Nearest Secondary Market: Oklahoma
Job Segment: Mortgage, Risk Management, Performance Management, Manager, Banking, Finance, Human Resources, Management