Manager, Logistics and Customer Freight

Hollister Incorporated; Tennessee; On-site; USD 115,000 - 135,000; Full time

Benefits offered by this job

Bonus plan eligibility

Health benefits

401(k) Retirement Savings Plan

Paid time off

Education assistance

Adoption assistance

Job summary

Hollister Incorporated is seeking a Manager, Logistics & Customer Freight – Americas to lead regional logistics, overseeing inbound/outbound freight, 3PL partnerships, and customer freight strategies to meet service, cost, and quality goals. You will partner with BU leaders and Global Operations, drive cost-to-serve improvements, manage the AOP, and develop the logistics capability across the Americas.

This role leads a small team and ensures compliance, safety, and data integrity across the

Qualifications

• Bachelor’s degree in SCM or related field; 8–12 years related experience.
• Experience managing 3PL partners, contracts, and governance.
• Working knowledge of Sales and Distribution processes.
• Knowledge of continuous improvement principles (e.g., Lean).
• Experience with cost-to-serve analysis and AOP development.

Responsibilities

• Lead regional logistics strategy and 3PL partnerships.
• Manage inbound/outbound freight to ensure on-time, cost-effective delivery.
• Develop and execute Americas customer freight strategies.
• Own the Americas customer freight AOP and manage expenses.
• Ensure 3PL governance, auditing, and performance improvements.

Skills

WMS

SAP

Excel

Cost-to-serve

AOP

Lean

Leadership

Change management

Cross-country

Education

Bachelor’s Degree in Supply Chain Management

Tools

SAP

Job description

We Make Life More Rewarding and Dignified

Summary

The Manager, Logistics & Customer Freight – Americas leads the regional logistics and customer freight strategy, ensuring that service level, cost, and shipment quality goals are achieved across the Americas. This role serves as the primary liaison between the Americas Business Units (BUs) and Global Operations, managing the implementation and ongoing support of supply chain initiatives, including third-party logistics (3PL) partnerships where applicable.

The role is accountable for inbound and outbound freight through the company’s distribution network, 3PL warehouse oversight, carrier management for final-mile delivery, and product availability. A key objective is reducing supply chain–related selling, general, and administrative (SG&A) costs while improving cost to serve. The manager leads a small team, builds supply chain capability across BU partners, and works effectively with internal stakeholders and external providers to deliver reliable, efficient, and compliant logistics operations.

Responsibilities

Business Partnership & Service Management

• Serve as liaison between the Americas Business Units (BUs) and Global Operations, partnering with General Managers, Finance, Key Account Management, and Customer Service.
• Manage service levels to meet BU requirements in line with global operations standards.
• Educate BU partners on supply chain capabilities, opportunities, and constraints.
• Coordinate service improvement and cost-to-serve initiatives across BUs and Operations.
• Support Demand Planning, Sales, and Marketing on forecasts and product launches, transitions, and discontinuations.
• Develop and execute 3PL and Americas customer freight strategies.
• Oversee inbound and outbound freight to ensure on-time, accurate, and cost-effective delivery.
• Monitor 3PL order transmission and system interfaces to ensure timely picking and shipping.
• Manage carriers and freight forwarders, including final-mile performance.
• Oversee 3PL inventory and set days of inventory on hand (DIOH) targets with Planning.
• Identify product availability risks over a 90-day horizon and implement mitigation plans.
• Own the annual operating plan (AOP) for Americas customer freight and manage expenses.
• Lead cost-savings and 3PL process improvements to reduce total landed and operating costs.
• Partner with Finance to manage 3PL, freight, and inventory write-off costs.

Contracts, Compliance & Governance

• Manage 3PL contracts and ensure compliance with warehousing and logistics agreements.
• Establish 3PL governance, performance metrics, and operating standards.
• Support 3PL audits and resolve identified gaps.
• Lead and develop direct reports, and build supply chain capability across BU partners.
• Align regional activities with Global Supply Chain strategy and best practices.
• Drive and communicate process improvements across functions and regions.

Essential Functions of the Role

• Inspect goods for damage or discrepancies and report issues promptly.
• Prepare orders for delivery or pickup according to schedule.
• Ensure packaging meets safety and quality standards.
• Follow OSHA and company-specific safety protocols.
• Maintain a clean, hazard-free work environment.
• Communicate with supervisors and team members to coordinate workflow.
• Maintain quality systems and compliance with regulatory standards.
• Ensure data accuracy and confidentiality in quality documentation.

Education & Work Requirements

• Bachelor’s Degree with 8-12 years of related experience

Education & Work Preferences

• Bachelor’s degree in Supply Chain Management, Logistics, or a related field.
• Specialized training or certification in logistics or freight management.
• Experience managing 3PL partners, contracts, and performance governance.
• Working knowledge of Sales and Distribution processes.
• Knowledge of continuous improvement principles and practices (for example, Lean).
• Experience with cost-to-serve analysis and AOP development.
• Experience with change management in a multinational environment.
• Demonstrated leadership experience, including communicating effectively, building relationships, setting vision and strategy, leading change, solving problems and making decisions, and demonstrating ethics and integrity.
• Experience leading indirect or cross-functional teams across different countries and cultures.
• Working knowledge of warehouse management systems (WMS) and computer-based inventory management applications.
• Advanced proficiency in Microsoft Office and working knowledge of SAP.
• Strong analytical, organizational, and written and verbal communication skills.
• Be Agile - Innovates and adapts quickly, approaching change with curiosity while persisting through obstacles.
• Be Customer Centric - Considers the needs, experiences and feedback of customers in all we do.
• Be People-Focused - Builds trust and collaborates with an inclusive and empathetic approach.
• Be Performance Driven - Operates with an ownership mindset, driving meaningful outcomes.
• Live The Schneiders’ Legacy, Our Noble Purpose - Passionately serves Our Mission and Vision, while demonstrating the Immutable Principles.

About Hollister Incorporated
Hollister Incorporated is an independent, employee-owned company that develops, manufactures and markets healthcare products worldwide. The company spearheads the advancement of innovative products for ostomy care, continence care and critical care, and also creates educational support materials for patients and healthcare professionals. Headquartered in Libertyville, Illinois, Hollister has manufacturing and distribution centers on three continents and sells in nearly 80 countries. Hollister is a wholly owned subsidiary of The Firm of John Dickinson Schneider, Inc., and is guided both by its Mission to make life more rewarding and dignified for people who use our products and services, as well as its Vision to grow and prosper as an independent, employee-owned company, and in the process, to become better human beings.

Our Total Rewards package in aggregate is above market and includes competitive pay, paid time off programs, peer-to-peer recognition, health and life insurance, wellness programs and incentives, and generous retirement savings.

• The anticipated base pay range for this position is $115,000- $135,000 yearly. The actual salary varies based on applicant's location, education, experience, skills, abilities, and other legitimate business factors.
• This position is also eligible to participate in the Hollister Corporate Bonus Plan.
• The Company’s health and welfare benefits include medical, prescription, dental, vision, spending/savings accounts, disability, company paid (parental and caregiver) leaves, statutory leaves/disability programs, accident, life, wellbeing, education assistance, adoption assistance, and voluntary benefit programs.
• The Company’s 401(k) Retirement Savings Plan includes: auto-enrollment, ROTH, vesting and eligible participants “safe harbor” matching contributions.
• The Company’s paid time off benefits include: 11 paid holidays, paid vacation based on length of service and exempt/non-exempt status, and sick days based on statutory requirements and/or exempt/non-exempt status.
• The Company’s additional benefits include: education assistance and adoption assistance benefit programs.

EOE Statement
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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