Manager - Local Operations

Uniti Group Inc.; Lewisburg (Union County); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance Plans

401K Plan

Health & Flexible Savings Account

Educational Assistance Plan

Job summary

Uniti Group Inc. in Lewisburg is seeking a Manager of Local Operations to oversee installations and repairs, ensuring quality standards and safety compliance. The ideal candidate will possess a college degree and 5-7 years of professional experience with supervisory skills required.

This role focuses on motivating a team in a dynamic environment while maintaining a productive relationship with customers and city officials.

Benefits include health insurance, a 401K plan, and educational assistance.

Qualifications

• 5-7 years of professional experience with 2-3 years of supervisory experience.
• 9+ years of related technical or telephony experience.
• Required HR knowledge.

Responsibilities

• Manage technicians in installation and repair.
• Monitor the quality of work and enforce procedures.
• Coordinate job cut-over and handle escalated issues.
• Prepare budget inputs for tools and equipment.
• Maintain safety records and conduct training.

Skills

Motivation of employees

Customer service mindset

Knowledge of telephone operations

PC skills

Communication skills

Adaptability to changing technology

Education

College degree

Job description

Kinetic, a business unit of Uniti (NASDAQ: UNIT), is a premier insurgent provider of multi-gigabit fiber internet, whole-home Wi‑Fi, internet security, and voice services in 1,400 markets across 18 states in the U.S. Additional information about Kinetic is available at www.GoKinetic.com.

About The Role

Uniti's Manager of Local Operations manages vital team members who represent our leading telecommunications brand that connects homeowners, small business, enterprise and carrier partners across the United States. The Manager and the team care about technology and connecting customers to products they value. The team of experts create meaningful connections with customers that build long‑term relationships.

What You'll Do

• Manage technicians in residential and business installation and repair, central office/network, and cable; review job work on a quarterly basis to check for quality; ensure technicians follow correct procedures; initiate disciplinary actions as required; maintain personnel records in preparation for annual appraisals.
• Manage functions involving installation, repair, and central office maintenance; analyze trouble patterns and repeat reports to reduce the number of troubles; monitor central office routines.
• Monitor progress of central office (CO) and Outside Plant (OSP) jobs and inspect after completion; monitor facility change orders (FCOs); schedule and coordinate job cut‑over; handle after‑hours problems and calls; cover other supervisory areas as needed.
• Utilize all aspects of ETA: monitor tasks and work with planner to make needed adjustments; prepare monthly work schedule; monitor employee status and performance reports.
• Provide and record safety training and hazard communications; maintain OSHA records; investigate and complete accident reports.
• Maintain proper files and documentation for DOT drivers, including monthly summaries and daily inspections.
• Monitor controllable expenses: control inventory levels in the office and on technicians’ vehicles.
• Inspect and maintain building, grounds, and vehicles.
• Prepare budget inputs for tools and test sets; identify plant needing replacement or relief.
• Work with city officials, county officials, and local customers to maintain a positive image of Uniti.

Do You Have?

• Ability to motivate employees in sales, revenue, and productivity.
• Ability to manage people (HR knowledge).
• Customer service mentality.
• Knowledge of telephone operations.
• PC skills.
• Positive attitude.
• Candid, vocal, and honest communication skills.
• Ability to shift gears rapidly.
• Ability to adapt to changing technology.
• Relationship‑building mentality.
• College degree; 5‑7 years professional experience with 2‑3 years supervisory experience; or 9+ years related technical and/or telephony experience; or an equivalent combination of education and technical experience required.

Even Better

• Previous experience as a technician.

Minimum Requirements

College degree and 5‑7 years professional experience with 2‑3 years supervisory experience; or 9+ years related technical and/or telephony experience; or an equivalent combination of education and technical level related experience required. This is a safety‑sensitive position.

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Educational Assistance Plan

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law. Qualified disabled individuals and protected veterans are given full consideration.

Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.

Notice to Non‑U.S. Citizens: Uniti, as a holder of licenses granted by the Federal Communications Commission, is required to notify and obtain approval from federal regulatory agencies prior to granting certain system/network access to any non‑U.S. citizen personnel. Offers of employment extended to non‑U.S. citizens are contingent upon receiving the requisite approval from agencies overseeing compliance. Non‑U.S. citizens are required to provide Uniti with the personal identifying information required to obtain the necessary approval prior to accessing certain systems and/or Uniti’s network. If you are not a U.S. citizen, please notify your recruiter or contact HR Legal as soon as possible for information on Uniti’s foreign personnel disclosure and approval requirements. Notice to Applicants: Depending on the position and its job functions, offers of employment may be contingent upon successful completion of certain pre‑employment screenings, including but not limited to drug‑screen, motor vehicle records check, or other pre‑employment screening. All such screenings will be conducted by an external third‑party with the candidate’s written consent and in accordance with federal and state law. Refusal to authorize or submit to a required pre‑employment screening may disqualify the candidate from employment. Any misrepresentation during the application or interview process may result in denial of employment, withdrawal of offer, or termination.