Manager Level I - Groups

The Venetian Resort Las Vegas; Las Vegas (NV); On-site; USD 55,000 - 75,000; Full time

Job summary

The Venetian Resort Las Vegas seeks a Groups Manager – Level I to oversee housing and hotel operations for group events, ensuring seamless room blocks and superior attendee experiences.

Responsibilities include coordinating rooming, deposits, CRM data, and cross‑department communication with Sales, Revenue, Catering, and Hotel Operations while leading team members and maintaining service standards.

Qualifications

• High school diploma or equivalent.
• Proof of US work authorization.
• 2 years in groups or hotel hospitality preferred.
• Proficient in Microsoft Office and LMS.

Responsibilities

• Execute housing related contractual obligations (room blocks/rates, concessions, attrition, fund collection).
• Coordinate group needs with Sales, Revenue, Catering, and Hotel Operations.
• Maintain CRM Opportunity profiles for events.
• Ensure deposits and master account balances are accurate.

Skills

Customer service

Coordination

Communication

Team leadership

Education

High school diploma

US work authorization

Tools

LMS

Passkey

CRM

Microsoft Office

Job description

Position Overview

The primary responsibility of the Groups Manager – Level I is to ensure all needs related to Housing and Hotel Operations are efficiently executed, while establishing a strong working relationship with clients to ensure both their satisfaction and an exceptional attendee experience. All duties are to be performed in accordance with departmental and The Venetian Resort’s policies, practices, and procedures.

Essential Duties & Responsibilities

• Execute all Housing related contractual obligations, including room block/rates, rooming concessions, attrition, and fund collection.
• Ensure the group/convention Meeting Planners’ needs are attended to promptly, in a warm & friendly manner, throughout the event to assure the attendee experience exceeds expectations.
• Organize and arrange the foundation of the rooming and affiliated responsibilities within all of the keys systems (LMS, EBMS, Passkey, CRM) for seamless execution of the program.
• Maintain a satisfactory individual MeetingScope score that will contribute to achieving the overall departmental MeetingScope goal.
• Responsible for inter‑departmental communication between Sales, Revenue, Catering, and Hotel Operations to ensure proper management/facilitation of the contracted terms and any additional agreed upon concessions and services.
• Address any internal/external challenges with urgency to mitigate any client/attendee impact.

Additional Duties & Responsibilities

• Coordinate all arrival and departure logistics and communicate client expectations to Front Office, Guest Services, Housekeeping, Concierge, and VIP.
• Provide daily in‑house client communication and daily in‑house reports.
• Build strong relationships with new and repeat clients to create a lasting impression and drive loyalty and repeat business.
• Maintain CRM Opportunity profiles (hits/misses and history notes) for each unique event, centralizing event data for future reference.
• Monitor clients’ financial responsibilities by collecting deposits, estimating charges, and invoicing to ensure proper balance of master accounts.
• Effectively manage/communicate group block inventory dynamics with Sales and Revenue to maximize potential yield for group room night revenue.
• Leverage and promote Passkey as a tool to optimize room block management and generate incremental revenue.
• Manage and communicate all contractual Housing milestones, including deposit due dates, cut‑off dates, allowed reductions, concession utilization, and potential attrition responsibilities.
• Facilitate all group arrival/departure expectations through coordinating services such as porterage, satellite check‑in, pre‑keys, meet & greets, VIP amenities, and transportation.
• Actively participate, lead, and inspire Team Members by engaging in daily team building initiatives.
• Safety is an essential function of this job.
• Consistent and regular attendance is an essential function of this job.
• Perform other related duties as assigned.

Company Standards of Conduct

All Venetian Resort Team Members are expected to conduct and carry themselves in a professional manner at all times. Team Members are required to observe the Company’s standards, work requirements and rules of conduct.

Minimum Qualifications

• 21+ years of age
• High school diploma or equivalent
• Proof of authorization/eligibility to work in the United States
• Maintain a professional, neat and well‑groomed appearance adhering to Company appearance standards.
• Maintain consistent adherence to the Venetian and Palazzo Unmatched Guest Service Standards.
• Work varied shifts, including weekends and holidays.
• Working knowledge of Microsoft Office.
• Working knowledge of LMS.
• Working knowledge of group/convention industry.
• Two years prior experience in groups or hotel hospitality preferred.

Physical Requirements

• Lift or carry 30 pounds, unassisted.
• Physically access all areas of the property and drive areas with or without a reasonable accommodation.
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts.
• Interact appropriately and effectively with guests, management, other team members, and outside contacts.
• Walk, stand, stretch, bend and kneel for prolonged periods of time.
• Work in a fast‑paced and busy environment.
• Work indoors and be exposed to various environmental factors such as, but not limited to, CRT, noise, dust, and cigarette smoke.