Manager Learning Performance & Delivery

GreenState Credit Union; North Liberty (IA); On-site; USD 104,000 - 121,000; Full time

Job summary

GreenState Credit Union in Iowa seeks a Manager Learning Performance & Delivery to lead the enterprise learning delivery engine, aligning solutions with business needs and coaching a team of learning professionals. This on-site role will ensure readiness, quality, and impact across instructor-led, virtual, and blended programs.

You'll partner with business leaders to plan resources, set goals, manage budgets, and drive continuous improvement while delivering measurable outcomes for employee

Qualifications

• Bachelor’s degree in HR/OD/Education/Business/Communications or equivalent.
• Minimum seven years of progressive experience in learning and development or related field.
• Experience managing professionals including hiring, coaching, performance evaluation, and development.

Responsibilities

• Lead and manage the Learning Delivery function with annual and short-term goals.
• Coach, develop, inspire, and evaluate learning professionals with clear expectations.
• Oversee instructor-led, virtual, blended, and technology-enabled learning.
• Own workforce planning, assignment decisions, and delivery coverage.
• Establish and maintain enterprise standards for facilitation and learner readiness.
• Partner with L&D to ensure solutions are delivery-ready with guides and materials.
• Coordinate with Learning Technology to strengthen scheduling and data practices.
• Align delivery resources with enterprise priorities.

Skills

Leadership

Communication

Coaching

Learning & Development

Budget Management

Education

Bachelor's degree

Tools

Cornerstone LMS

Microsoft Office

LearningLeaf

Job description

Position Summary

The Manager Learning Performance & Delivery leads the enterprise delivery engine that converts learning solutions into employee readiness, confident skill application, and sustained performance. The role establishes facilitation and readiness standards, manages delivery capacity and quality, develops Learning Performance talent, and ensures learning is reinforced beyond the classroom through coaching, practice, performance support, and follow-through with business leaders.

The Manager establishes team goals and priorities, translates functional strategies into operational plans, and oversees the quality, consistency, and effectiveness of learning delivery. Working with leaders, business stakeholders, and subject matter experts, the position assesses learning and performance needs, allocates resources, manages projects and programs, and implements solutions aligned with business objectives. The Manager is accountable for employee selection, development, performance management, and corrective action, as well as functional procedures, internal controls, budget input, and continuous improvement.

GREENSTATE CULTURE:

At GreenState,ourpurpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now andin the future—isdeeplyrooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment tolivingour values is what brings our mission to life.

This is an on-site role with the flexibility to be based at either our Clive, IA location or the North Liberty Financial Center.

Salary range for this position is $103,793.30 - $121,346.42 with a progressive benefit package.

Essential Duties and Responsibilities

Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.

• Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
• Demonstrates a positive member service (internal and external) focus at all times.
• Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
• Ensures confidentiality of member information.
• Supports a diverse and inclusive work environment.
• Lead and manage the Learning Delivery function, establishing annual and short-term goals, work priorities, service expectations, and operating plans aligned with organizational objectives.
• Lead, coach, develop, inspire, and evaluate learning professionals while providing clear expectations for quality, preparation, follow-through, and collaboration while providing ongoing feedback, professional development, performance appraisal, recognition, and corrective action as appropriate.
• Oversee the consistent delivery of instructor-led, virtual, blended, and technology-enabled learning supporting onboarding, role readiness, compliance, employee development, and workforce capability.
• Own workforce planning, assignment decisions, delivery coverage, scheduling priorities, workload balancing, and escalation across the learning delivery portfolio.
• Establish and maintain enterprise standards for facilitation, learner readiness, observation, feedback, calibration, reinforcement, accessibility, and delivery quality across in-person, virtual, blended, and experiential learning.
• Partner with Learning Experience Design to ensure solutions are delivery-ready, practical, accurate, scalable, and supported by effective facilitator guides, learner materials, practice activities, and performance supports.
• Partner with Learning Technology & Insights to strengthen scheduling, learner access, participation records, evaluation data, dashboards, automation, and the employee learning experience in LearningLeaf and related tools.
• Partner with Leadership & Organizational Development and Service & Sales Performance to align delivery resources, facilitation expertise, coaching, reinforcement, and measurement around enterprise priorities.
• Consult with business leaders and subject matter experts to clarify readiness needs, desired performance, operational constraints, implementation risks, and the respective accountabilities of the business and L&D.
• Oversee the transition of new or revised learning solutions from design into pilot, facilitator preparation, launch, reinforcement, maintenance, and continuous improvement.
• Partner with leaders, business stakeholders, and subject matter experts to assess capability gaps, establish priorities, and implement learning solutions aligned with business needs.
• Allocate staff, programs, schedules, and learning resources to meet established timelines, service levels, quality standards, and changing organizational priorities.
• Establish and maintain learning-delivery procedures, facilitation standards, learner-support practices, internal controls, quality measures, and documentation requirements.
• Monitor learning outcomes, employee performance, operational measures, and stakeholder feedback to evaluate functional effectiveness and direct improvements.
• Manage learning programs, projects, and cross-functional initiatives, ensuring clear scope, responsibilities, communication, timelines, risk management, and deliverables.
• Resolve escalated staffing, learner, program, and process issues and exercises decision-making authority within established policies and approved parameters.
• Manage assigned resources and budget responsibilities while leading improvements that strengthen learning effectiveness, operational efficiency, employee readiness, and scalability.
• Create structured development pathways for Learning Performance Specialists, including observation, rehearsal, certification or readiness checks, coaching, stretch assignments, and progression expectations.
• Conduct formal people-leadership responsibilities, including hiring, onboarding, goal setting, one on-ones, performance reviews, career development, recognition, corrective action, and employee relations partnership.

Job Requirements/Expectations

• Bachelor’s degree in Human Resources, Organizational Development, Education, Business Administration, Communications, or a related field; or an equivalent combination of education and experience.
• Minimum seven years of progressively responsible experience in learning and development, training, talent development, organizational development, human resources, or a related field.
• Prior experience managing professional employees, including responsibility for selection, coaching, performance evaluation, employee development, and corrective action.
• Demonstrated experience establishing functional goals, operational plans, work priorities, and performance expectations.
• Strong knowledge of adult learning principles, facilitation, instructional design, performance consulting, learning transfer, and capability development practices.
• Demonstrated ability to assess learning and performance needs and implement practical solutions aligned with business objectives.
• Experience managing learning programs, projects, resources, and initiatives involving multiple stakeholders and competing priorities.
• Demonstrated ability to establish standards, coach facilitators, assess delivery quality, use data and feedback, and improve learner and business outcomes.
• Strong business partnership, consultation, communication, change leadership, prioritization, and conflict-resolution skills.
• Familiarity with Cornerstone is preferred. Ability to use learning data, operational measures, and stakeholder feedback to evaluate effectiveness and direct improvements.
• Advanced leadership, communication, consultation, decision-making, problem-solving, and relationship-management skills.
• Proficiency with learning management systems, virtual delivery platforms, Microsoft Office applications, and related learning technologies.
• Professional certification in talent development, facilitation, coaching, leadership development, or project management preferred.
• Occasional travel between locations may be required. Must maintain a valid driver’s license if travel is required for the position.
• Must be bondable.

Reporting Relationship

This position reports to the VP Learning & Development.

Supervisory Responsibilities

This position is responsible for the supervision of others.

Equal Opportunity Employment Statement

GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #LI #ID