Manager, Learning Experience Design

TrulyHired; Richmond (VA); On-site; USD 122,000 - 139,000; Full time

Job summary

Capital One's Enterprise Learning & Development team seeks a forward-thinking Learning Experience Design Manager to lead a team of Learning Experience Designers and build comprehensive learning ecosystems for product management, technical, data and line-of-business teams.

You will translate complex business requirements into engaging, measurable learning content across eLearnings, ILT, workbooks and digital platforms, using data and AI tools to improve outcomes at scale.

Qualifications

• High School Diploma, GED, or equivalent certification.
• At least 3 years of people leadership experience.
• At least 5 years designing and developing learning experiences across digital and in-person environments.

Responsibilities

• Lead a team of Learning Experience Designers to build end-to-end learning journeys.
• Translate complex business requirements into engaging, measurable learning content.
• Apply data and feedback to iterate learning programs and measure outcomes.
• Incorporate AI tools to scale learning design and delivery.

Skills

People leadership

Instructional design

Adult learning

Strategic thinking

Education

High School Diploma

Tools

AI tools

eLearning tools

Job description

Manager, Learning Experience Design Full Description

Manager, Learning Experience Design

Richmond, VA

McLean, VA

Full time

Capital One's Enterprise Learning & Development team is seeking a forward-thinking and dynamic Learning Experience Design Manager to serve as a visionary architect and empowering people leader. The team brings together human-centered design principles and modern instructional design practices to create high-impact, transformative learning experiences for associates across Capital One. In this role, you will lead a team of Learning Experience Designers dedicated to building comprehensive learning ecosystems that support our product management, technical, data and specialized line-of-business teams, ensuring they are equipped to navigate an evolving and complex business landscape.

As an empowering people leader, you will inspire a team of designers to translate complex business requirements into intuitive, engaging and measurable learning content. You will oversee a diverse portfolio of learning initiatives, partner closely with strategic advisors to bridge line-of-business goals with high-impact instructional design strategy. By blending adult learning theory with exemplary leadership, you will mentor your team in building customer-grade journeys-including eLearnings, instructor-led training (ILT), workbooks and digital platforms-that cultivate essential capabilities. In doing so, you will focus on leading a future-ready design workforce with the infusion of artificial intelligence tools into workflows to maximize efficiency, creativity and delivery at scale.

Beyond shaping individual learning products and programs, you drive impact by intentionally developing the skills of your direct reports and setting the standard for learning design excellence. This role requires the ability to use a product mindset to iterate and improve learning based on data, treating every curriculum as an evolving product driven by user insights and measurable business outcomes.

The Ideal Candidate is...

• A thoughtful and experienced people leader: You include, empower and inspire a team of Learning Experience Designers. You use your vast knowledge of adult learning theory and design best practices to guide and mentor your direct reports to deliver impactful end-to-end learning journeys. You excel at leading a future-ready design workforce, intentionally fostering capabilities around the infusion of artificial intelligence tools into creative and operational workflows.
• A strategic portfolio manager: You own the intake and prioritization of learning design initiatives across varied product, tech and enterprise portfolios. You work closely with line-of-business strategic advisors and program leads to align your team's efforts to areas of greatest leverage and business impact, creating clear project roadmaps that provide line of sight to partners.
• A complex capability champion: You possess the agility to translate dense product, technical and specialized business concepts into intuitive, engaging and measurable learning solutions tailored specifically to the needs of internal colleges and lines of business.
• A modern product strategist: You possess the ability to use a product mindset to iterate and improve learning based on data. You treat learning solutions as dynamic products rather than static events, continuously leveraging qualitative feedback, engagement analytics and organizational health metrics to optimize learning outcomes.
• A collaborative partner: You possess a strong leadership presence and the ability to communicate with leaders across all levels of the organization. You partner seamlessly with strategic advisors, business leaders and HR partners to ensure end-to-end learning experiences align with executive imperatives.
• An operational systems thinker: You build well-managed infrastructure to ensure learning design output is consistent with organizational guidelines and meets a high standard of learning excellence.

Here's what you need to be successful:

• Applied adult learning expertise: Deep expertise in how adults learn in a large, matrixed organization, backed by hands-on experience designing end-to-end learning journeys (eLearnings, ILT, workbooks, etc.) across all modalities.
• Ownership and agility: The ability to work both independently and collaboratively, operating effectively in ambiguity to translate high-level business goals into structured, actionable learning paths.
• Innovation and advocacy: A strong connection to the learning and development field. You continually research, evaluate and share relevant industry trends to create customer-grade learning experiences and influence stakeholders to adopt innovative tools for rapid development.

We recognize that many life paths can contribute to interest in this role. We value all experience, whether gained in a classroom or through other paths, and invite everyone who meets the qualifications to apply for this role.

Basic Qualifications

• High School Diploma, GED, or equivalent certification
• At least 3 years of people leadership experience
• At least 5 years of experience designing and developing learning experiences across digital and in-person learning and development environments

Preferred Qualifications

• 5+ years of experience as a people leader leading Design teams
• 7+ years of experience as a learning experience designer building and designing learning experiences across digital and in-person learning environments

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $134,400 - $153,300 for Learning Manager

Richmond, VA: $122,100 - $139,400 for Learning Manager

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate's offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws.

Capital One promotes a drug-free workplace.

Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.