Manager, Learning Design Innovation & Technology

Workday; Boston (MA); Hybrid; USD 143,000 - 214,000; Full time

Benefits offered by this job

Flexible work schedule

Healthcare benefits

Career development opportunities

Job summary

Workday in USA Chicago is seeking a Manager of Learning Experience Design to lead a global team responsible for end-to-end learning experiences for revenue-generating teams. You will set a standard for excellence in instructional design and coach the team to deliver high-quality work.

You'll oversee scoping, planning, and delivery of complex projects, define governance for Revenue, CX, and Partner learning materials, and champion innovative approaches including AI-powered development to improve

Qualifications

• 7+ years in instructional design or learning experience design in a corporate setting.
• 3+ years in a leadership or management role leading design teams.
• Deep knowledge of adult learning principles and methodologies (ADDIE, SAM).

Responsibilities

• Lead and develop a global team of LXD professionals delivering learning experiences.
• Oversee scoping, planning, and delivery of complex instructional design projects.
• Review quality and ensure governance standards across learning materials.
• Define and scope Workday's learning governance for Revenue, CX, and Partner materials.
• Monitor KPIs and use data to improve enablement programs.
• Stay current with AI and instructional tech to elevate learner engagement.

Skills

Instructional design leadership

Team leadership

Adult learning principles

KPIs and data analysis

Cross-functional collaboration

AI-powered enablement

Tools

Sana Learn

Articulate 360

Synthesia

Workday Learning

Cornerstone OnDemand

Camtasia

Seismic

Highspot

Gemini

NotebookLM

Claude

ChatGPT

Job description

Your work days are brighter here. We’re obsessed with making hard work pay off, for our people, our customers, and the world around us. As a Fortune 500 company and a leading AI platform for managing people, money, and agents, we’re shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join, you’ll feel it. Not just in the products we build, but in how we show up for each other. Our culture is rooted in integrity, empathy, and shared enthusiasm. We’re in this together, tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether you're building smarter solutions, supporting customers, or creating a space where everyone belongs, you’ll do meaningful work with Workmates who’ve got your back. In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul. So, if you want to inspire a brighter work day for everyone, including yourself, you’ve found a match in Workday, and we hope to be a match for you too.

About The Team

The Learning Experience Design (LXD) team is part of Workday's Revenue Enablement organization, and we play a critical role in how Workday's global Go-To-Market (GTM) teams learn, grow, and deliver results. We design and develop the learning experiences that prepare our sellers, customer success professionals, and partners to bring Workday's solutions to life for customers around the world.

Our curriculum spans product launch readiness, sales process and tools, skills development, and leadership development — all delivered through a range of formats including interactive e-learning, virtual and in-person instructor-led training, video, job aids, simulations, and assessments. We are passionate about using modern learning science and AI-powered tools to make every learning moment count. Our team is collaborative, innovative, and energized by the challenge of turning complex concepts into clear, engaging experiences that directly influence seller productivity, drive subscription revenue, and enhance the Workday customer experience.

About The Role

As a Manager of Learning Experience Design, you will lead a global team of LXD professionals who own the end-to-end design and development of learning experiences for Workday's revenue-generating teams. You are the person who sets the standard for what great learning looks like across the organization — and you'll coach your team to consistently deliver at that level.

You will oversee the full lifecycle of complex instructional design projects, from scoping and planning through delivery, ensuring high-quality work is completed on time and aligned with Workday's goals. You will also define Workday's learning management governance model for Revenue, Customer Experience, and Partner learning materials.

Beyond day-to-day delivery, you will be a champion of innovation on the team — staying current with advances in learning science, instructional technology, and AI-powered development, and bringing new approaches into your team's work to elevate learner engagement and on-the-job readiness.

Responsibilities

• Lead, mentor, and develop a global team of Learning Experience Design professionals, fostering a culture of innovation, collaboration, and excellence in instructional design
• Guide the design and development of a wide range of learning assets — including interactive e-learning modules, virtual and in-person instructor-led training (vILT/ILT), videos, job aids, simulations, and assessments — using modern authoring tools and content delivery channels
• Oversee scoping, management, and delivery of complex instructional design projects from start to finish, coaching the team to manage timelines, collaborators, and resources effectively
• Review and validate the quality of learning content created by cross-functional teams, ensuring courses meet Workday’s learning experience standards, align with governance expectations, and support a consistent learner experience.
• Scope and define Workday's learning management governance model for Revenue, CX, and Partner learning materials
• Monitor and analyze key performance indicators on a monthly, quarterly, and annual basis to measure learning effectiveness and business impact, using data-driven insights to continuously improve enablement programs
• Stay current with advances in learning science, instructional technology, and enablement best practices — including AI-powered development — and coach the team to adopt new approaches that enhance learner engagement

About You

Basic Qualifications

• 7+ years of progressive experience in instructional design or learning experience design in a corporate environment, working within complex global organizations
• 3+ years of experience in a leadership or management role, leading learning experience designers, content creators, or curriculum managers

Other Qualifications

• Deep knowledge of adult learning principles and instructional design methodologies (e.g., ADDIE, SAM), with the ability to translate these frameworks into practical, high-impact learning programs for revenue-generating teams such as Sales, Customer Success, and Professional Services
• Proficient with the LXD technology landscape, including authoring tools (e.g., Sana Learn, Articulate 360 Suite, Synthesia), LMS platforms (e.g., Workday Learning, Cornerstone OnDemand), video editing software (e.g., Camtasia, Google Vids), content management platforms (e.g., Seismic, Highspot), and AI tools (e.g., Gemini, NotebookLM, Claude, ChatGPT), with experience coaching others in their use
• Experienced in measuring learning effectiveness and business impact through data analysis, including defining KPIs, interpreting performance data, and using insights to refine and improve enablement programs
• Skilled in managing complex, multi-workstream projects in a fast-paced global environment, including scoping, resource planning, timeline management, and cross-functional coordination
• Demonstrated ability to coach and develop team members, providing clear direction, constructive feedback, and growth opportunities that help individuals build their skills and advance their careers
• 5+ years of experience in the technology industry, ideally in B2B enterprise SaaS
• Excellent communication skills, both verbal and written, including the ability to adapt your style to different audiences, present to senior leaders, and collaborate effectively across teams

Workday Pay Transparency Statement

Primary Location: USA.IL.Chicago

Primary Location Base Pay Range: $142,800 USD - $214,200 USD

Additional US Location(s) Base Pay Range: $129,200 USD - $229,600 USD

Our Approach to Flexible Work

With Flex Work, we’re combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. We know that flexibility can take shape in many ways, so rather than a number of required days in-office each week, we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers, prospects, and partners (depending on role). This means you'll have the freedom to create a flexible schedule that caters to your business, team, and personal needs, while being intentional to make the most of time spent together. Those in our remote "home office" roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law, Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

Workday is committed to providing reasonable accommodations for qualified individuals during our application process, in order to perform one or more essential functions of their job, as well as regarding the use of AI tools for employment decision-making to any degree. Please see below for more details including how to request an accommodation as a qualified veteran, due to a disability or for religious reasons, or as otherwise provided under applicable law.

Workday prohibits taking adverse action against any candidate or employee for reporting a possible violation of this policy, requesting one or more work accommodations, exercising a privacy right, or cooperating in an investigation in accordance with applicable law. Any employee who retaliates against a candidate or employee for doing so may be subject to disciplinary action, up to and including termination of employment, to the fullest extent allowable under applicable law.

If you require a reasonable accommodation, you may email [e-mail], as far in advance as possible.

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