Manager, Launch Excellence

United States Digital Space LLC; United States; Remote; USD 87,000 - 144,000; Full time

Benefits offered by this job

Bonus or commissions

401(k) plan with employer contribution

Medical, dental, vision insurance

Job summary

The Manager, Launch Excellence leads the design and execution of customized and scalable program launches in patient services for pharmaceutical brands. You will partner with stakeholders, translate business objectives into requirements, and drive alignment across operations, analytics, quality, and outcomes measurement to achieve strategic goals.

You will support project management, assist with design sessions, and ensure solutions meet regulatory and security standards while pursuing revenue

Qualifications

• Strong customer management and communication skills.
• Ability to influence audiences and facilitate solution design.
• Experience in life sciences, pharmaceuticals, or healthcare.

Responsibilities

• Assist the Director, Launch Excellence with program launch design sessions and create Program Design Documents and deliverables.
• Partner with stakeholders to define objectives informing requirements across operations, analytics, quality and outcomes measurement.
• Facilitate cross-functional development of assets like process flows, business rules, and training materials for consistency with objectives.
• Collaborate with Product Management and Operations to ensure feasible, high-quality service delivery.
• Identify opportunities during design to enhance capabilities and delivery.
• Support Project Management by tracking requirements and handling scope changes.
• Support sales initiatives as needed.
• Perform other duties as assigned.

Skills

Customer management

Communication

Education

Bachelor’s degree in business, health, science, marketing, communications, or related discipline

Job description

OverviewBeing on medication is tough enough. We want to make getting it the easy part. Getting prescriptions to patients has become increasingly complex. When things get messy along the prescription journey, pharmaceutical manufacturers rely on us to untangle the process and create a clear path—allowing patients to build trusting relationships with their medication brands.

We’re not only committed to taking the pain out of the prescription process, but we’re also devoted to bringing the brightest minds together under one roof. We bring together diverse voices—engineers, pharmacists, customer service veterans, developers, program strategists and more—all with one vision. Each perspective and experience makes the company better than the sum of its parts.

The Manager, Launch Excellence is an energetic, highly collaborative, and passionate patient services leader responsible for helping design both customized and scalable solutions for program launches and transitions. The role focuses on achieving strategic project goals, operational effectiveness, risk mitigation, and revenue optimization. The incumbent will participate in customer discovery and consultation, the design of efficient and effective program solutions, and the implementation and operational launch of those solutions.

Responsibilities

• Assist the Director, Launch Excellence with program launch design sessions and lead the creation of Program Design Documents and key deliverables, including business requirements, business rules documentation, patient and healthcare provider journey diagrams, strategic roadmaps, blueprint development, and gap analyses.

• Partner with external and internal stakeholders to gather, understand, synthesize, prioritize, and define business objectives that inform requirements and development sessions across operations, analytics, quality, and outcomes measurement, ensuring alignment with both short- and long-term brand strategies.

• Facilitate and participate in cross-functional development and review of operational assets such as process flows, business rules, correspondence, training materials, and IT documentation to ensure comprehensiveness, consistency, and alignment with customer business objectives.

• Collaborate with Product Management to ensure program solutions are designed and implemented effectively and in alignment with the company capabilities and product offerings. Work closely with Operations to confirm services can be delivered with quality.

• Identify and track strategic and technical opportunities during program launch design to continuously enhance capabilities and delivery.

• Support Project Management and implementation teams by tracking requirement status, navigating scope changes, collecting client deliverables, and adjusting requirements as needed.

• Support sales initiatives at the discretion of the VP, Launch Excellence.

• Perform other duties as assigned.

QualificationsEducation/Degree Requirements/Certifications

• Bachelor’s degree in business, health, science, marketing, communications, or related discipline, or equivalent experience

Experience

• At least 5 years of patient services experience, including at least 1 year of customer consulting or related experience

• Experience in life sciences, pharmaceuticals, or the healthcare industry

Knowledge

• Understanding of patient support and affordability services within the pharmaceutical industry, including market dynamics, commercial strategy development, and product launch design

• Ability to influence audiences, facilitate solution design, and lead discussions such as program journey mapping, phased roadmaps, and executive-level requirement gathering sessions

• Familiarity with compliance and security standards, policies, and risk management

Skills

• Strong customer management skills with an analytical and strategic approach

• Outstanding verbal and written communication skills, with the ability to make complex concepts easy to understand

• Strong analytical, planning, and organizational skills, with the ability to manage competing priorities

Competencies

• Communication: Actively listens and communicates clearly, tailoring messages to different audiences and ensuring key points are understood

• Relationship Management: Builds and manages strong relationships with stakeholders to provide service and support organizational goals

• Process Knowledge: Identifies, documents, and monitors key processes, while developing frameworks for process improvement

• Program/Project Management: Plans, organizes, and manages resources to ensure projects and programs are delivered successfully

Travel or Physical Requirements

Occasional travel, approximately 10–20%, for customer meetings and collaboration at other the company office locations

Compliance Requirements

Adhere to all Company Policies, Procedures, and training consistent with the company’s Information Security and Compliance Programs, including SOC1, SOC2, PCI, and HIPAA. Maintain strict compliance with company and client policies regarding business rules and ethics, as well as applicable local, state, and federal laws.

Compensation & Benefits

This position offers opportunities for a bonus (or commissions), with total compensation varying based on factors such as location, relevant skills, experience, and capabilities.

Employees at the company can access comprehensive benefits, including medical, dental, vision, life, and disability insurance. The company regularly reviews and updates its health, welfare, and fringe benefit policies to ensure competitive offerings. Employees may also participate in the company’s 401(k) plan, with employer contributions where applicable.

Time-Off & Holidays

the company provides a flexible paid time off (PTO) policy for exempt employees, covering sick days, personal days, and vacations. PTO is determined based on an employee’s first year of service. Employees also receive eight standard company holidays and three floating holidays annually, with prorations applied in the first year.

The company remains committed to providing competitive benefits and reserves the right to modify employee offerings, including PTO, STO, and holiday policies, in accordance with applicable laws and regulations.

Posted Salary RangeUSD $87,000.00 - USD $143,900.00 /Yr.Originally posted on Himalayas