Manager, Laboratory Quality Assurance & Point of Care

Loyola Medicine; Maywood (IL); On-site; USD 97,000 - 160,000; Full time

Benefits offered by this job

Benefits from Day One (Medical and /or

Tuition Reimbursement

Public Service Loan Forgiveness

403(b) with Employer Match

Job summary

Loyola Medicine is seeking a Manager of Laboratory Quality Assurance & Point of Care to lead regional quality programs, oversee PI and TQM initiatives, and ensure regulatory compliance across the regional labs and POCT. The role partners with Medical Directors and leadership to drive standardized quality management and improvements.

Responsibilities include directing quality assurance activities, preparing for inspections, and fostering a culture of patient safety and data-driven improvement in

Qualifications

• Bachelor's degree in Medical Technology or related laboratory science.
• 6-10 years of previous job-related experience.
• Management experience preferred.
• Certification/licensure as Medical Technologist/MLS (ASCP or AMT) preferred.

Responsibilities

• Oversee total quality management (TQM) and performance improvement (PI) systems for the region.
• Lead regional quality activities and drive quality improvement initiatives.
• Ensure preparation for inspections by licensing and accrediting agencies (CAP, TJC, FDA, etc.).
• Standardize POCT processes and ensure compliance across the region.

Education

Bachelor's degree in Medical Technology, or other laboratory science

Master's degree in Business or Healthcare Administration preferred

Job description

Employment Type: Full timeShift: Day ShiftDescription:

Join the Transformation at Loyola Medicine

Be part of something extraordinary. Loyola Medicine is leading a new era of innovation with our state‑of‑the‑art Regional Clinical Laboratory—an open space concept designed to elevate operational efficiency, accelerate turnaround times, and position us for growth in emerging technologies and advanced laboratory testing methodologies.

Here, you'll find more than a workplace—you’ll find a mission-driven community committed to excellence and compassion.

About the Role:

The Manager of Laboratory Quality Assurance & Point of Care is responsible for planning, leading, and implementing the practices, technologies, statistics and medical testing considerations essential to establishing, assessing, improving, and maintaining standards for laboratory quality assurance, safety, licensure, accreditation, and regulatory compliance, in collaboration with the regional laboratory leadership team. They direct the design, development, coordination, and oversight of activities for performance improvement (PI) and total quality management (TQM) initiatives. They integrate Clinical Laboratory quality, safety and compliance efforts with improvement activities across Loyola Medicine. They direct the region's Point-of-Care Testing (POCT) and provide clinical expertise, guidance, and assure quality results for point-of-care testing services performed by qualified laboratory and non-laboratory employees while maintaining compliance with accreditation and regulatory requirements.

What You'll Do:

• Oversees the total quality management (TQM) and performance improvement (PI) systems for the region. Serves as project manager for the design, development, coordination, and oversight of the region’s quality activities in leading performance and metrics improvement. In close collaboration with the Laboratories’ Medical Directors and laboratory leadership, identifies opportunities to implement quality improvement, Lean, and/or Six Sigma (or equivalent) processes to address and improve individual laboratory efficiencies and methodologies. Provides leadership and education for the development of a quality culture through quality management/quality unit teams to address clinical operations and utilize leading edge principles, techniques and tools in quality management, process development and control, patient safety and quality improvement. Supervises laboratory staff to complete ongoing quality improvement projects and initiatives.
• In consultation with the Regional Administrative Director, Medical Director, and laboratory leadership, develops and implements a regional quality management program for the regional laboratories, rapid response laboratories, and satellite laboratories, including point of care testing service, in alignment with strategic objectives of the organization and the regulatory/accreditation standards for the hospitals and laboratories. Collaborates and works closely with other Loyola Medicine departments in overall organizational quality and process improvement activities. Facilitates the development and integration of standardized quality management systems across the region.
• In consultation with the Regional Administrative Director and Medical Director, assesses and ensures the overall preparation of the regional laboratories for inspections by licensing and accrediting agencies (e.g.,CAP, TJC, FDA, AABB, FACT, ASHI, State of Illinois, IDPH, City of Chicago). Directs compliance for biannual accreditation and interim reviews by CAP, AABB, TJC, FDA and any other regulatory agency, including the registration fees, applications, actual inspections and conferences, and responses to all deficiencies. Conducts follow-up consultation with laboratories to correct deficiencies following an inspection. Maintains records of all inspection activities for reference as required by regulations.
• In consultation with the Regional Administrative Director and Medical Director, participates directly in establishing, implementing, maintaining, and monitoring quality assurance, performance standards and compliance of the regional laboratories. Participates in inter-laboratory surveys, peer review assessments, and other quality improvement initiatives. Represents the laboratories (as a region and individually) on Loyola Medicine committees as assigned. Participates in Loyola Medicine operational excellence and performance improvement events as needed. Communicates Quality Management information regarding performance improvement activities and corrective actions to laboratory leadership and Loyola Medicine departments as necessary. Facilitates the regional laboratory quality council meetings.
• Responsible for the regional technical and administrative oversight of Loyola Medicine's Point of Care Testing (POCT). Standardizes POCT processes, documentation, accreditation and compliance, education, and competencies across the region. Works collaboratively with nursing and physician leadership to maintain, recommend, assess and implement POCT instrumentation- based patient care, operational, and financial data. Supervises POC-coordinators across the region. Ensures that POCT across the region produce accurate test results, competency of non-lab staff performing the tests appropriately documented in accordance with accreditation standards and guidelines, and all testing compliance and lab safety standards are adhered to.
• Receives VOICE reports, investigates and resolves in coordination with involved areas (both inside and outside the Laboratories). Provides feedback appropriately to all care providers as related to performance issues and adverse events. Facilitates the use of the tracer methodology for maintaining regulatory preparedness. Documents that corrective actions are identified, implemented and assessed. Evaluates laboratory data and other information to assess methodologies, logistics and strategies designed to optimize laboratory service and utilization and correct recurring problems. Utilizes the regional EMR (Epic), Laboratory Information Systems (Sunquest, CoPath, Histotrac), and other information systems as needed to answer surveys, troubleshoot problem reports and/or patient events, quality improvement initiatives, and for statistical analysis.
  

What You'll Need:

• Bachelor's degree in Medical Technology, or other laboratory science. Master's degree in Business or Healthcare Administration preferred.
• 6-10 years of previous job-related experience
• Must have previous clinical laboratory experience in progressing roles. Experience in laboratory regulatory, compliance, and accreditation preferred.
• Management experience preferred.
  

Licensure/Certifications:

• Certified Medical Technologist, Medical Laboratory Scientist, laboratory discipline specific or specialty certificate (ASCP or AMT)
• Six Sigma Green Belt
  

Why Loyola Medicine?

• Mission‑driven culture with a strong commitment to innovation, compassion, and community.
• Opportunity to contribute to a rapidly advancing Regional Clinical Laboratory.
• Be part of a team that values continuous learning, professional growth, and cutting‑edge technology.
  

Perks & Benefits

• Benefits from Day One (Medical and Dental)
• Competitive Shift Differentials
• Daily Pay "NEW"
• Career Development
• Tuition Reimbursement
• Participation in the Public Service Loan Forgiveness Program
• 403(b) with Employer Match
• On Site Fitness Center (Gottlieb Memorial Hospital & LUMC)
• Referral Rewards
• Perks Program
  

Compensation:

Pay range: $96,782- $159,792

Actual compensation will fall within the range but may vary based on factors such as experience, qualifications, education, location, licensure, certification requirements, and comparisons to colleagues in similar roles.

Benefits:

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Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.