Manager, Key Account Management

C.H. Robinson Worldwide; Chicago (IL); On-site; USD 76,000 - 158,000; Full time

Benefits offered by this job

Medical plans

Dental & Vision

401(k) with company match

Paid time off

Career development opportunities

Job summary

C.H. Robinson Worldwide, Chicago, seeks a Manager, Key Account Management to lead a team supporting a portfolio of strategic accounts.

This role blends direct account ownership with people leadership, coaching, and performance management to drive customer outcomes. You will align internal resources, manage profitability, and develop multi-service solutions while building senior-level relationships with customers.

Qualifications

• Minimum 5 years of experience in sales and/or account management.
• Bilingual in Spanish and English (written and verbal).
• Bachelor's degree required or equivalent.

Responsibilities

• Own the growth strategy and long-term success of strategic accounts.
• Coach and lead Account Managers to identify expansion opportunities.
• Collaborate cross-functionally to align resources and resolve barriers.
• Maintain senior-level relationships with customer stakeholders.

Skills

Account management

Sales

Leadership

Strategic planning

Negotiation

Communication

Presentation skills

Spanish-English bilingual

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

C.H. Robinson is looking for a Manager, Key Account Management to join our team. In this role you will lead a team of employees who directly support your aligned customer portfolio. This dual role blends direct account ownership with people leadership. You will be responsible for coaching, performance management, and strategic oversight to enhance team effectiveness and drive customer outcomes. You will collaborate cross functionally to align internal resources, remove barriers, and deliver scalable, high-quality services. This is a great opportunity to leverage your knowledge of the transportation and logistics industry, along with C.H. Robinson’s services, technology, and processes, to retain and grow strategic accounts through integrated, multi-service solutions and strong senior customer relationships.DUTIES AND RESPONSIBILITIESThe duties and responsibilities of this position consists of, but are not limited to, the following:Strategic Account OversightOwn the commercial growth strategy and long-term success of a portfolio of strategic customer accountsBuild and maintain senior-level relationships with customer stakeholders to align on goals, challenges, and opportunitiesGuide Account Managers in identifying and executing on account expansion opportunitiesMonitor account performance and health using internal tools and customer feedback to drive proactive planningAlign account strategies with broader organizational objectives and market trendsBusiness Development and Customer GrowthOwn the account growth strategy and partner with the team to execute expansion plans across products, services, and geographiesEngage with senior customer stakeholders to uncover long-term opportunities and align growth strategies with their evolving needsSupport team members in identifying, qualifying, and advancing new business opportunities within their accountsGuide the development of multi-service solutions that meet customer objectives and create long-term valueParticipate in high-value negotiations and solution design, providing strategic oversight and escalation supportUse data, digital tools, and market intelligence to inform growth planning and customer conversationsCustomer Experience and AdvocacyServe as the escalation point for strategic customer issues that require cross-functional coordination or executive engagementPartner with internal teams, including operations, product, pricing, capacity, and technology, to align resources and resolve barriersEnsure customer feedback and long-term needs are translated into actionable improvements across departmentsChampion digital adoption and analytics-driven decision-making across the account team to enhance the customer experienceRepresent the customer perspective in cross-functional initiatives that impact service delivery and process improvementSupport Account Managers in building strong day-to-day relationships that drive loyalty and satisfactionFinancial Accountability and Process EfficiencyProvide strategic oversight of account profitability, volume trends, and commercial performance across the portfolioCoach team members on financial drivers and help them understand how pricing, cost-to-serve, and revenue impact account healthEnsure team compliance with internal financial processes, including billing, contract management, and pricing governancePartner with internal stakeholders to identify process improvements and drive cost optimization for customer accountsMonitor risk indicators and escalate systemic financial issues or misalignment as neededTeam Leadership and DevelopmentCoach team members on business development, strategic selling, and solution designConduct regular one-on-ones, provide timely feedback, and support individual development plansLeverage the Account Management Routine (AMR) process to assess team performance and account healthSupport team members through complex deals by providing strategy guidance and internal navigation supportDrive accountability by tracking progress against growth, retention, and customer satisfaction goalsIdentify skill gaps and develop tailored development plans to build capability and readinessSupport succession planning by identifying and developing future leaders within the teamQUALIFICATIONSRequired:High School diploma or GEDMinimum 5 years of experience in sales and/or account managementMinimum 2 years of leading and managing teamsSite Specific: Fluent in Spanish and English (written and verbal)Preferred:Supply chain, Logistic or Transportation knowledgeBachelor’s degree from an accredited college or universityProficient in Microsoft Office Suite of ProgramsStrong leadership skills in order to motivate, develop, empower, and energize othersDemonstrates and drives a data driven approachDemonstrated influencing, negotiation, collaboration, communication and presentation skillsProven track record of delivering measurable financial results through sales or account management solutionsValues a diverse and inclusive work environmentNOTE: Promotion to this role may require successfully completing an internal assessment process; discuss details with your leadership.We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.Compensation Range$75,700.00 - $158,340.00The base pay range displayed on the job posting reflects the minimum and maximum base pay for this specific location. Your individual base pay within this range is determined by job-related skills, experience, and relevant education or training. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.Questioning if you meet the mark? Studies have shown that some individuals may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building an inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!Equal OpportunityC.H. Robinson is proud to be an Equal Opportunity Employer. We are committed to a workplace and performance culture that reflects the strengths of our worldwide marketplace. We value unique experiences and diverse backgrounds of our people within our company, our business relationships, and our communities. We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.EOE\\Disabled\\VeteranBenefitsYour Health, Wealth and SelfYour total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:Three medical plans which includePrescription drug coverageEnhanced Fertility benefitsFlexible Spending AccountsHealth Savings Account (including employer contribution)Dental and VisionBasic and Supplemental Life InsuranceShort-Term and Long-Term DisabilityPaid observed holidays2 paid floating holidays for U.S. hourly employeesFlexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps. Paid Time Off (PTO) offered to all other employees in the U.S. and CanadaPaid parental leavePaid time off to volunteer in your communityCharitable Giving Match Program401(k) with 6% company matchingEmployee Stock Purchase PlanPlus a broad range of career development, networking, and team-building opportunitiesLearn more about our benefit offerings on our BENEFITS & WELLBEING page