Manager IV, Field Service Engineer (M4) - DRY ETCH

Applied Materials; Phoenix (AZ); On-site; USD 112,000 - 154,000; Full time

Job summary

A leading company in semiconductor manufacturing is seeking a Manager IV, Field Service Engineer to lead the DRY ETCH segment. The role involves managing customer satisfaction, financial forecasting, and team training while ensuring compliance with global standards and improving service quality.

Qualifications

• 3+ years of hands-on DRY ETCH technical experience highly preferred.
• Demonstrates understanding of concepts and theories in the job family.

Responsibilities

• Forecasts financial and operational requirements.
• Manages system startups and warranty costs.
• Prepares and hosts weekly meetings with customers.

Skills

Technical DRY ETCH

Problem Solving

Leadership

Communication

Education

Bachelor's Degree

Job description

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Hands On Technical DRY ETCH Experience Highly Preferred

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales. Manage Applied KPI performance, including Customer Acceptance Report (CAR) cycle time, clean desk, reporting hours, Utilization%, Over Time%, Parts Confirmation (TES), parts return, etc.

Manages start ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Maintains DSO according to goal. Manages systems start up and warranty, Comprehensive Service Agreement (CSA), and Total Kit Management (TKM) cost under reserve.

Prepare and host weekly meetings with the customer to ensure customer satisfaction with Company service and system performance.

Interviews, hires, and trains customer engineers as necessary to ensure they meet tsmc's expectation and support regional business.

Ensures employee satisfaction through:

• Communication of business progress and all related action.
• Setting goals and controlling achievements.
• Establishing training and career development plans.
  
  

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent. Ensures employee satisfaction through:

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Achieves guaranteed up time and other parameters as sold to customers.

Understand Etch technique issue. Prepare and host regular internal meetings with various function groups to discuss tool uptime, critical issue and action plan, and update/discuss/align with customer.

Understand and meet Applied's Vision, Mission, Value and tsmc expectations, quick response, and technique oriented discussion.

Promotes quality improvement processes to:

• Reduce cycle time
• Drive continuous improvement of technical performance
• Empower the work force
  
  

Functional Knowledge

• 3 plus years of hands on DRY ETCH Technical experience highly preferred
• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
  
  

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives
  
  

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
  
  

Problem Solving

• Identifies and resolves technical, operational and organizational problems
  
  

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
• Guided by policies and resource requirements within business unit, department or sub-function
  
  

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally
  
  

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.



Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Shift:

10-Day 8-Hr (United States of America)

Travel:

Yes, 10% of the Time

Relocation Eligible:

Yes

U.S. Salary Range:

$112,000.00 - $154,000.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing, Nanotechnology Research, and Semiconductor Manufacturing

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