Manager IV, Field Service Engineer (M4) - Diffusion (FEP)

Applied Materials; Phoenix (AZ); On-site; USD 112,000 - 154,000; Full time

Job summary

A leading company in semiconductor manufacturing is seeking a Manager IV, Field Service Engineer to oversee essential operational and financial processes. This role emphasizes strong technical knowledge in diffusion, exceptional leadership skills, and total customer engagement, ensuring quality service performance. Ideal candidates will possess extensive industry experience and a solid educational background, contributing to the company's success and ongoing improvement initiatives.

Qualifications

• Requires Bachelor's Degree.
• 7-10 years of experience in a relevant field.
• Hands-on technical experience preferred.

Responsibilities

• Manage financial, manpower, and operational requirements for key business.
• Ensure customer satisfaction and manage system start-ups.
• Interview, hire, and train customer engineers.

Skills

Technical Diffusion Experience

Operational Management

Problem Solving

Interpersonal Skills

Education

Bachelor's Degree

Job description

Join to apply for the Manager IV, Field Service Engineer (M4) - Diffusion (FEP) role at Applied Materials

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Join to apply for the Manager IV, Field Service Engineer (M4) - Diffusion (FEP) role at Applied Materials

Hands On Technical Diffusion Experience Highly Preferred

FEP (Front End Products includes, RTP, DPN, ISSG, etc.)

Forecasts financial, manpower, and operational requirements for key businesses (start up, warranty, service agreements, paid service). Identifies and pursues service agreement business in conjunction with marketing and sales.

Manages start-ups in terms of time and cost requirements. Manages local inventories and RMA procedure. Manage Applied KPI performance, including CAR (Customer Acceptance Report) cycle time, CE (Customer Engineer) reporting hours, over time, parts confirm and return, aging service order, etc. Maintains DSO according to goal. Manages systems start up, warranty, Comprehensive Service Agreement (CSA), and Total Kit Management (TKM) cost under reserve.

Engage with customer. Ensures customer satisfaction with Company service and system performance. Prepare and host the customer weekly meeting.

Interviews, hires, and trains customer engineers as necessary to meet tsmc expectation, support regional business, and Applied KPI performance

Ensures employee satisfaction through:

• Communication of business progress and all related action.
• Setting goals and controlling achievements.
• Establishing training and career development plans.
  
  

Ensures the appropriate safety practices among customer engineers. Develop CE skills. Spots and develops managerial/other specialist talent.

Escalates system downs according to valid escalation procedure, to ensure earliest possible return to service. Reports in a timely and accurate manner as required.

Achieves guaranteed up time and other parameters as sold to customers. Understand FEP technique issue. Prepare and host the internal regular meeting with different function groups to discuss the tool uptime, critical issue and action plan with due date, then update/discuss/align with customer.

Understand and meet Applied VMV (Vision, Mission, Value) and tsmc expectation, quick response, and technique-oriented discussion.

Promotes quality improvement processes to:

• Reduce cycle time
• Drive continuous improvement of technical performance
• Empower the work force
  
  

Functional Knowledge

• 3 plus years of Hands on technical Diffusion experience highly preferred
• FEP (Front End Products includes, RTP, DPN, ISSG, etc.)
• Demonstrates in-depth understanding of concepts, theories and principles in own job family and basic knowledge of other related job families
  
  

Business Expertise

• Applies understanding of the industry and how own area contributes to the achievement of objectives
  
  

Leadership

• Manages a generally homogeneous team; adapts plans and priorities to meet service and/or operational challenges
  
  

Problem Solving

• Identifies and resolves technical, operational and organizational problems
  
  

Impact

• Impacts the level of service and the team’s ability to meet quality, volume, and timeliness objectives
• Guided by policies and resource requirements within business unit, department or sub-function
  
  

Interpersonal Skills

• Guides, influences and persuades others internally in related areas or externally
  
  

Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.



Qualifications

Education:

Bachelor's Degree

Skills

Certifications:

Languages:

Years of Experience:

7 - 10 Years

Work Experience:

Additional Information

Shift:

10-Day 8-Hr (United States of America)

Travel:

Yes, 20% of the Time

Relocation Eligible:

No

U.S. Salary Range:

$112,000.00 - $154,000.00

The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable.

For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement.

Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Appliances, Electrical, and Electronics Manufacturing, Nanotechnology Research, and Semiconductor Manufacturing

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