Manager, ITAD Technology Engineering

Ingram Micro; Plainfield (MI); On-site; USD 105,500 - 179,400; Full time

Job summary

Ingram Micro is seeking an ITAD Technology Engineering Manager to lead technology-enabled solutions for IT Asset Disposition operations, asset tracking, data sanitization, secure chain of custody, workflow automation, reporting accuracy, compliance, and scalability.

This role partners with Operations, IT, Application Development, Compliance, Quality, Security, Client Services, vendors, and business leaders to design and implement practical solutions across ITAD, lifecycle services, depot

Qualifications

• Bachelor's degree in Engineering, Industrial Engineering, Information Systems, Computer Science, Operations Management, Supply Chain, or related field.
• 5+ years of experience in technology engineering, systems implementation, operational engineering, or related functions.
• Experience leading cross-functional technology projects from requirements through testing and deployment.
• Knowledge of asset tracking, serialized inventory, data quality, reporting, and governance.
• Ability to create requirements, process flows, user stories, test scenarios, and implementation documentation.
• Strong analytical, problem-solving, and stakeholder management skills.

Responsibilities

• Lead technology engineering initiatives to improve ITAD efficiency, asset visibility, data security, and compliance.
• Translate business and regulatory needs into requirements, designs, and implementation plans.
• Collaborate with IT, Operations, Compliance, Quality, Security, and Client Services on asset tracking, erasure platforms, dashboards, and automation.
• Design scalable processes for serialized asset tracking, custody, audit-ready reporting, and certificates of erasure.
• Drive cross-functional projects focusing on workflow automation, system modernization, and continuous improvement.

Skills

Analytical thinking

Stakeholder management

Communication

Requirements gathering

Education

Bachelor's degree in Engineering, IT, or related field

Tools

Power BI

SQL

ERP

WMS

Job description

Accelerate your career. Join the organization that's driving the world's technology and shape the future.

Ingram Micro is a leading technology company for the global information technology ecosystem. With the ability to reach nearly 90% of the global population, we play a vital role in the worldwide IT sales channel, bringing products and services from technology manufacturers and cloud providers to business‑to‑business technology experts. Our market reach, diverse solutions and services portfolio, and digital platform Ingram Micro Xvantage™ set us apart. Learn more at www.ingrammicro.com.

Come join our team where you’ll make technology happen in surprising ways. Let’s shape tomorrow – it’ll be a fun journey!

Position Summary

Ingram Micro is seeking an ITAD Technology Engineering Manager to lead technology‑enabled solutions that improve IT Asset Disposition operations, asset tracking, data sanitization, secure chain of custody, workflow automation, reporting accuracy, compliance, and scalability. This role partners with Operations, IT, Application Development, Compliance, Quality, Security, Client Services, vendors, and business leaders to design and implement practical solutions across ITAD, lifecycle services, depot services, repair, refurbishment, remarketing, recycling, and reverse logistics.

What You’ll Do

• Lead technology engineering initiatives that improve ITAD efficiency, asset visibility, data security, compliance controls, customer reporting, and operational performance.
• Translate business, customer, compliance, and operational needs into requirements, process designs, user stories, system enhancements, and implementation plans.
• Partner with IT, Application Development, Operations, Compliance, Quality, Security, and Client Services to enhance asset tracking systems, erasure platforms, workflow tools, dashboards, and automation solutions.
• Design scalable processes for serialized asset tracking, secure chain of custody, audit‑ready reporting, certificates of erasure and destruction, and regulatory compliance.
• Lead cross‑functional projects focused on workflow automation, system modernization, data wiping infrastructure, reporting improvements, process governance, and continuous improvement.
• Analyze operational data to identify bottlenecks, system gaps, compliance risks, data quality issues, labor inefficiencies, and automation opportunities.
• Manage project scope, timelines, priorities, stakeholder alignment, risks, dependencies, communications, and post‑launch support.

Required Qualifications

• Bachelor’s degree in Engineering, Industrial Engineering, Information Systems, Computer Science, Operations Management, Supply Chain, or related field; equivalent experience may be considered.
• 5+ years of experience in technology engineering, systems implementation, operational engineering, business process improvement, ITAD, lifecycle services, reverse logistics, manufacturing, repair, refurbishment, or related operations.
• Experience leading cross‑functional technology, engineering, systems, or process improvement projects from requirements through testing, implementation, adoption, and support.
• Working knowledge of asset tracking, serialized inventory control, workflow systems, data quality, reporting, process governance, and business requirements documentation.
• Ability to create requirements, process flows, user stories, test scenarios, acceptance criteria, standard work, training materials, and implementation documentation.
• Strong analytical, problem‑solving, communication, and stakeholder management skills, with the ability to translate technical concepts for non‑technical audiences.

Preferred Qualifications

• Experience in IT Asset Disposition, data sanitization, depot repair, asset redeployment, remarketing, recycling, field services, lifecycle services, supply chain, or reverse logistics.
• Familiarity with NIST 800‑88, Blancco or comparable erasure platforms, destruction workflows, certificates of erasure/destruction, audit documentation, and chain‑of‑custody requirements.
• Knowledge of ISO 9001, ISO 14001, ISO 45001, ISO 27001, R2v3, e‑Stewards, quality, environmental health and safety, information security, or related compliance programs.
• Experience with Power BI, SQL, ERP, WMS, workflow automation, operational dashboards, process mining, AI‑assisted analytics, machine vision, or business intelligence tools.
• Lean, Six Sigma, project management, business analysis, product ownership, continuous improvement, or change management experience.

Why Join Ingram Micro?

Ingram Micro helps businesses fully realize the promise of technology through global technology solutions, supply chain services, and lifecycle operations. In this role, you will help shape ITAD solutions that protect data, support environmental responsibility, improve customer outcomes, and strengthen operational excellence.

You’ll join a collaborative, inclusive, and purpose‑driven environment where innovation, continuous improvement, and customer impact matter. This is an opportunity to solve complex operational challenges, influence scalable technology solutions, and contribute to the future of the global technology ecosystem.

The typical base pay range for this role across the U.S. is USD $105,500.00 - $179,400.00 per year. The ranges above reflect the potential annual base pay across the U.S. for all roles; the applicable base pay range will depend on the candidate’s primary work location, pay grade, and variable compensation plan. Individual base pay within each range depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job duties/requirements, and relevant experience and skills. Base pay ranges are reviewed and typically updated each year. Offers are made within the base pay range applicable at the time of hire. New hires starting base pay generally falls in the bottom half (between the minimum and midpoint) of a pay range.

At Ingram Micro certain roles are eligible for additional rewards, including merit increases, annual bonus or sales incentives and long‑term incentives. These awards are allocated based on position level and individual performance. U.S.-based employees have access to healthcare benefits, paid time off, parental leave, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and wellbeing benefits, among others.

This is not a complete listing of the job duties. It’s a representation of the things you will be doing, and you may not perform all these duties.

Please be prepared to pass a drug test and successfully pass a pre‑employment (post‑offer) background check.

Ingram Micro Inc. is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other protected category under applicable law.