Manager IT, Platform Production Support, Clinical & Provider

Highmark Health; Pennsylvania; Hybrid; USD 118,000 - 197,000; Full time

Job summary

enGen seeks a strategic IT leader to guide and grow teams supporting Clinical and Provider applications. The role blends on-shore and off-shore resources, driving performance, availability, and streamlined clinical workflows to enhance provider and patient experiences.

The manager works closely with operations, product engineering, and infrastructure, oversees budget and planning, and champions continuous improvement across the organization.

Qualifications

• Bachelor’s degree in Information Technology, MIS, Computer Science or closely related discipline.
• Minimum 5 years in a leadership/mentoring role.
• Experience in budget administration and process improvement.
• Knowledge of developing strategic plans.

Responsibilities

• Lead, mentor, and manage a team of analysts and software engineers, fostering a culture of high performance and accountability.
• Oversee day-to-day support, incident management, and lifecycle maintenance for core Clinical and Provider applications.
• Partner with Clinical and Provider leadership and stakeholders to align priorities and meet client expectations.
• Collaborate with third-party vendors to manage SLAs, troubleshoot issues, and apply updates or patches.

Skills

Leadership

Team management

Stakeholder management

Strategic IT planning

Mentoring

Education

Bachelor’s Degree in IT/CS

Master’s Degree preferred

Job description

Company : enGen

JOB SUMMARY

This position is responsible for leading and managing teams of analysts and software engineers supporting the Clinical and Provider applications. The teams are a hybrid model of on-shore and off-shore resources. The Manager collaborates extensively with the Operations areas, the clients, Product Engineering and Infrastructure areas. This role involves guiding the team in optimizing system performance, ensuring high system availability, and delivering solutions that streamline clinical workflows and enhance the provider and patient experience.

ESSENTIAL RESPONSIBILITIES

• Lead, mentor, and manage a team of analysts and software engineers, fostering a culture of high performance, accountability, and continuous improvement.
• Oversee the day-to‑day support operations, incident management, and lifecycle maintenance for core Clinical and Provider applications.
• Partner closely with Clinical and Provider leadership, operations, and business stakeholders to ensure work is prioritized appropriately and the team is meeting client expectations.
• Collaborate with third-party software vendors to manage service-level agreements (SLAs), troubleshoot complex issues, and integrate new product updates or patches.
• Other duties as assigned or requested.

EDUCATION

Required Bachelor’s Degree in Information Technology, Management Information Systems, Computer Science or closely related discipline

Substitutions None

Preferred Master’s Degree in Information Technology, Management Information Systems, Computer Science or closely related discipline

EXPERIENCE

Required 5 years in a leadership / mentoring role

5 years of planning, implementing, maintaining and growing capabilities within relevant discipline

3 years of developing, communicating and presenting concepts to varying audience

Preferred Management experience in: employee development plans, performance evaluations, goals development

Experience in budget administration and process improvement

Knowledge and experience in developing strategic plans

Demonstrated competency in the execution of multiple projects, including managing resources across multiple projects to meet goals

LICENSES or CERTIFICATIONS

Required None

Preferred None

SKILLS

Knowledge of company’s business practices and direction as well as familiarity with the company’s products and resources

Knowledge of the assigned business unit / area's direction and practices

This position is required to comply with all Highmark Corporate Policies and IT Procedures, Standards and Strategies Language (Other than English): None Travel Requirement: 0% - 25% PHYSICAL, MENTAL DEMANDS and WORKING CONDITIONS Position Type Remote/Office-based - Hybrid, if you live within 50 miles of the PGH office or Camp Hill office it will be Hybrid, in the office T, W, Th. If you live further than 50 miles it will be 100% remote. Teaches / trains others regularly Occasionally Travel regular from the office to various work sites or from site-to-site Occasionally Works primarily out-of-the office selling products/services (sales employees) Never Physical work site required Yes Lifting: up to 10 pounds Constantly Lifting: 10 to 25 pounds Occasionally Lifting: 25 to 50 pounds Never Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job. Compliance Requirement: This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies. As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy. Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Pay Range Minimum: $118,400.00 Pay Range Maximum: $196,800.00 Base pay is determined by a variety of factors including a candidate’s qualifications, experience, and expected contributions, as well as internal peer equity, market, and business considerations. The displayed salary range does not reflect any geographic differential Highmark may apply for certain locations based upon comparative markets. Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on any category protected by applicable federal, state, or local law. California Consumer Privacy Act Employees, Contractors, and Applicants Notice Highmark Health is a national, blended health organization that includes one of America’s largest Blue Cross Blue Shield insurers and a growing regional hospital and physician network. Based in Pittsburgh, Pa., Highmark Health’s 35,000 employees serve millions of customers nationwide through the nonprofit organization’s affiliated businesses, which include Highmark Inc., Allegheny Health Network, HM Insurance Group, United Concordia Dental, HM Health Solutions and HM Home & Community Services. Highmark Health’s businesses proudly serve a broad spectrum of health-related needs including health insurance, health care delivery, population health management, dental solutions, reinsurance solutions, and innovative, technology solutions.