Manager, IT Operations

Swooped; United States; Hybrid; USD 110,000 - 150,000; Full time

Job summary

Cision, a global leader in PR and marketing intelligence, is seeking a Manager, IT Operations to lead planning, execution, and oversight of our IT environment. You will direct infrastructure, systems, applications, and end-user technologies and partner with Engineering, Information Security, and business stakeholders to deliver reliable service.

You will manage teams, drive continuous improvement through automation and ITIL-based processes, and shape budgets, SLAs, and vendor relationships.

Qualifications

• 8+ years in IT operations, service delivery, or infrastructure management.
• Proven leadership and collaboration across technical and business teams.
• Strong knowledge of IT systems, networks, applications, and IT service management.

Responsibilities

• Lead IT operations teams, providing direction and coaching to meet goals.
• Oversee daily operations of infrastructure, systems, applications and ITSM functions.
• Ensure system availability, performance, and reliability through monitoring and incident response.
• Manage IT service delivery processes including incident, problem, and change management.

Skills

IT operations

IT service delivery

Team leadership

Communication

Project management

Education

First-level or advanced university degree

Tools

ITIL

Job description

At Cision, we believe in empowering every individual to make an impact. Here, your voice is heard, your ideas are valued, and your unique perspective fuels our collective success. As part of our global team, you'll thrive in an environment that champions curiosity, collaboration, and innovation, all while making meaningful contributions to the brands we accelerate.

Join us in shaping the future of communication and building authentic connections that matter. Whether you're solving complex problems or driving bold innovations, your growth is our success, and together, we’ll create the conversations of tomorrow.

Empower your impact at Cision. Be seen, be understood, be you.

The Manager, IT Operations is responsible for leading the planning, execution, and oversight of IT operations to ensure the stability, reliability, and efficiency of the organization’s technology environment. This role manages teams, processes, and services that support infrastructure, systems, applications, and end-user technologies. Partners with Engineering, Information Security, and business stakeholders to align IT operations with business objectives and deliver high-quality service.

What We Offer

• Lead IT operations teams, providing direction, coaching, and performance management to support organizational goals.
• Oversee daily operations of infrastructure, systems, applications, and IT service management (ITSM) functions.
• Ensure system availability, performance, and reliability through monitoring, maintenance, and incident response.
• Manage IT service delivery processes, including incident, problem, and change management.
• Implement and enforce IT policies, procedures, and standards for operations, security, and compliance.
• Partner with technology and business leaders to align operational priorities with strategic initiatives.
• Develop, manage, and optimize budgets, vendor relationships, and service-level agreements (SLAs).
• Drive continuous improvement through automation, process optimization, and adoption of best practices.
• Prepare and present operational metrics, performance reports, and risk assessments to leadership.
• Perform other duties and responsibilities as required to support business needs.

Minimum Required Qualifications

• Education: First-level and/or advanced university degree preferred.
• Typical experience: 8+ years in related role or experience including 2+ years in management.
• Demonstrated experience in IT operations, service delivery, or infrastructure management.
• Strong knowledge of IT systems, networks, applications, and service management frameworks (e.g., ITIL).
• Proven leadership, communication, and collaboration skills across technical and business functions.
• Ability to manage multiple priorities, resources, and projects in a dynamic environment.
• Actual experience may vary depending on role complexity, geography, and internal development opportunities or a comparable mix of training, education, and experience.

Preferred Qualifications

• Advanced degree or industry certifications (e.g., ITIL, PMP, CompTIA, cloud platform certifications).
• Experience managing global IT operations in cloud-first or hybrid environments.
• Knowledge of security, compliance, and data privacy requirements affecting IT operations.
• Background in automation, monitoring tools, and modern IT operations practices (e.g., SRE, DevOps).
• Prior experience in SaaS, technology, or media industries.

Physical Requirements

• This role may be performed in an office, remote, or hybrid work environment, depending on business needs and applicable work arrangements. Standard working hours apply, though flexibility may be required to accommodate deadlines or collaboration across time zones. Occasional travel may be required based on business demands.

As a global leader in PR, marketing and social media management technology and intelligence, Cision helps brands and organizations to identify, connect and engage with customers and stakeholders to drive business results.PR Newswire , a network of over 1.1 billion influencers, in-depth monitoring, analytics and itsBrandwatch andFalcon.io social media platforms headline a premier suite of solutions. Cision has offices in 24 countries throughout the Americas, EMEA and APAC. For more information about Cision's award-winning solutions, including its next-gen Cision Communications Cloud, visitwww.cision.com and follow @Cision on Twitter.

Cision is committed to fostering an inclusive environment where all employees can be their authentic selves and perform at their best. We believe diversity, equity, and inclusion is vital to driving our culture, sparking innovation and achieving long-term success. Cision is proud to have joined more than 600 companies in signing theCEO Action for Diversity & Inclusion pledge and named a "Top Diversity Employer" for 2021 byDiversityJobs.com .

Cision is proud to be an equal opportunity employer, seeking to create a welcoming and diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected statuses.

Cision is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Cision will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact [e-mail]

For Individuals based in New York, Illinois, Colorado, Washington, and California, Cision is required to disclose a salary range for this role. This compensation range is specific to these states, however base pay may vary depending on a range of relevant factors.