Manager, IT Epic Beaker Applications (Onsite)

UMC Health System; United States; On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

PTO & Extended Illness

Medical, Dental, & Vision Insurance

Retirement Benefits w/Employer Match

On-Site Professional Counselors (EAP)

Cash Retention Bonus (region)

Discounted Pharmacy Cost

Job summary

UMC Health System seeks a Manager of IT Applications to lead teams delivering Epic and related applications, ensuring reliable integrations and stakeholder-aligned, scalable solutions. You will manage performance, budgets, and recruitment, drive policies, and foster a culture of excellence, innovation, and collaboration across IT and clinical operations.

This role requires Epic Application certification within six months and ITIL certification within a year, with strong leadership and healthcare

Qualifications

• High School Diploma or GED; a bachelor's degree is highly recommended.
• Minimum of three years experience in IT healthcare, EHR development, and/or implementation.
• Knowledge of industry standard practices in application support.

Responsibilities

• Manages analyst performance and prioritizes workload and assignments of team members to meet business needs.
• Assists in budget development and adherence to approved budgets.
• Leads recruitment, hiring, and performance reviews with HR support.
• Provides leadership for Epic applications and related integrations.
• Recommends technology solutions to improve clinical and operational processes.

Job description

Job Summary

Epic Beaker The Manager of IT Applications is responsible for leading and managing teams that deliver implementation, support, maintenance, and optimization of applications, systems, and technologies. The manager and defined teams support Epic and 3rd party applications used by supported departments. This includes collaborating with other IT and Operational stakeholders to ensure a cohesive, integrated product offering. Epic is the primary software vendor, but responsibility does include other software vendors. This position will work with internal and external stakeholders to understand the operational needs, design, and implement solutions that meet the business requirements, and ensure the quality and reliability of the Epic applications and integrations. This position will foster a culture of excellence, innovation, and collaboration.

Job Specific Responsibilities

• Manages analyst performance and prioritizes workload and assignments of team members to meet business needs.


• Provides input into department goals and professional development.


• Assists in the development of budgets and ensures adherence to approved budgets.


• Oversees, with the assistance of director and human resources, the recruiting, hiring, counseling, appraising, and terminating employees.


• Identifies personnel development needs, provides training opportunities, and conducts annual reviews for employees.


• Provides leadership and ensures success of supported Epic applications.


• Assists in the development of policies and procedures to accompany processes which involve supported applications.


• Provides a support model for end-users that facilitates issues resolution.


• Represents and facilitates the communication between IT and operational areas.


• Participates in the selection process of new IT systems and software.


• Recommends technology solutions that can improve the quality and efficiency of clinical and operational processes.


• Collaborates with the internal teams, consultants, and vendors to develop special reports/systems related to supported applications.


• Provides high-level project oversite utilizing standard departmental process and tools to ensure SLA compliance.


• Promotes and facilitates teamwork across all IT departments.


• Reacts quickly and appropriately to situations, such as anticipating needs, making informed decisions, and seizing opportunities.


• Escalate issues quickly to director and other involved teams as necessary.


• Supports the IT Directors in identifying current and future information technology needs and opportunities.


• Ensures the integrity of electronic data, achieved by managing thorough analysis of vendors and their products, and creating and adhering to process methodologies, policies and procedures for software support and maintenance.


• Participate in on‐call coverage responsibilities.


• Performs other related duties and responsibilities as required or requested.

Education and Experience

• High School Diploma or GED (bachelor’s degree highly recommended)


• Minimum of three (3) years experience in IT healthcare, EHR development, and/or implementation


• Knowledge of industry standard practices in application support function

Required Licensures/Certifications/Registrations

• Certification in at least one (1) Epic Application is required within six (6) months of hire


• ITIL certification required or obtained within one year of hire.


• If the employee currently holds a clinical licensure or certification, the employee must maintain their licensure or certification in accordance with their respective state governing board. The employee holds complete responsibility for all activities, education, and training required to maintain their clinical licensure or certification.

Knowledge, Skills, and Abilities

• Experience with Epic EHR a plus


• Leadership skills including project management and organizational abilities


• Ability to communicate effectively via verbal or written methods


• Ability to interpret and complete technical assignments independently


• Knowledge of healthcare operations, workflows, policies, and regulations


• Ability to work effectively in a fast-paced and dynamic environment.


• Possesses outstanding problem solving/resolution skills


• Possess general knowledge and understanding of supported applications


• Must be able to understand and redefine processes in order to effectively implement technology solutions

Interaction with Other Departments and Other Relationships

• Internal: Requires interaction with all UMC departments, medical staff, technical personnel at TTUHSC and UMC Physicians, and future connect affiliates.


• External: Works with multiple vendors from both a sales and support perspective.

Physical Capabilities

• Work is of medium demand; walking, sitting, and standing most of the time while on duty.


• Occasional lifting of equipment is required.


• Adequate hand/eye coordination and fine motor skills required for typing.


• Talking and hearing is essential in dealing with co-workers and customers.

Environmental / Working Conditions

• Works is a well-lighted, heated, and ventilated building.


• Hours may vary to accommodate the needs of other departments.


• Many system management functions can only be performed during non-peak hours.


• Normal work hours are from 8:00am – 5:00pm Monday – Friday.

Direct Reports

• IT Application Analysts


• IT Clinical Application Analysts

UMC Health System provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment on the basis of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Request for accommodations in the hire process should be directed to UMC Human Resources.

Benefits

• Resilience program


• Emotional


• Physical


• Spiritual


• Financial


• Career


• Community


• On-Site Professional Counselors (EAP)


• Discounted Pharmacy Cost


• Cash Retention Bonus (only one in our region)


• Retirement Benefits w/Employer Match


• PTO & Extended Illness


• Medical, Dental, & Vision Insurance

And more at: https://apps.umchealthsystem.com/documents/wellness.pdf

UMC Vision, Mission and Standards

Vision: To Serve Our Patients in the Best Teaching Hospital in the Country

Mission Statement: Service is our passion. We serve by providing safe, high quality care to all, achieving excellent financial performance, and training tomorrow’s healthcare professionals.

Standards of Excellence: Attitude, Communication, Responsiveness, Compassion, Teamwork, Ownership, Safety and Respect

About UMC Magnet Designated 501 licensed beds 62 Site locations Regions only Level I Trauma Center Regions only BICU DNV accredited Primary teaching hospital for the Texas Tech University Health Sciences Center (TTUHSC) Ranked as one of the Best Places to Work in Texas by Texas Monthly UMC Physicians Culture, Vision, Mission, and Standards: Culture: Service is Our Passion Vision: The best place to work and the best place to receive healthcare. Mission Statement: To improve the quality of life for our community by providing the best patient experience for every patient. Standards: Teamwork, Respect, Accountability, Compassion, Kindness

About UMCP 35 Practice Locations – private practices and urgent care centers Over 125 physicians and advanced practice providers Ranked as “One of the Best Places to Work in Texas” by Texas Monthly Employee Engagement Score of 96% measured by Press Ganey Associates