Manager IT Engineering- Major Incident Management

Advocate Health; Springfield (IL); Remote; USD 90,000 - 120,000; Full time

Job summary

Advocate Health is seeking a solutions development and support professional for a fully remote position. You will participate in requirements gathering, design specifications, developing solutions, testing, training, and implementation coordination, with regular status reports to management.

You will lead cross-functional teams through project planning and execution, manage staffing and production expectations, coordinate with vendors to resolve issues, establish SLAs, and ensure alignment with

Qualifications

• Bachelor's Degree in Information Technology or related field.
• 3 years in solution development and support; includes 1 year of supervisory experience in a multi-discipline environment.
• Remote locations preferred in IL, WI, NC, GA.

Responsibilities

• Participates in solution development and system repair tasks, including identification of requirements, design specifications, developing solutions, testing, training, implementation coordination and issue management.
• Provides regular and comprehensive status reports to management.
• Leads cross-functional teams through all aspects of project planning, implementation and completion; manages project schedules.
• Establishes detailed work plans and estimates for all project phases.
• Assists with the appropriate integration of technology and ensures initiatives are aligned to key business drivers/goals of the customer.
• Creates, monitors and manages staffing levels and production expectations to meet needs.
• Works with vendors to resolve all product issues and escalates major vendor service issues.
• Establishes service level agreements, and quickly resolves all deficiencies.
• Provides status and issue updates to end user management and key stakeholders.
• Performs human resources responsibilities for staff including interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Education

Bachelor's Degree in Information Technology or related field

Job description

Department: 12232 Enterprise Corporate - Data Centers & Disaster Recovery

Status:Full time

Benefits Eligible:Fully remote position.Participates in solution development and system repair tasks, including identification of requirements, design specifications, developing solutions, testing, training, implementation coordination and issue management. Provides regular and comprehensive status reports to management. Leads cross-functional teams through all aspects of project planning, implementation and completionManages project implementation schedules. Establishes detailed work plans and estimates for all project phases. Assists with the appropriate integration of technology and ensures that initiatives are aligned to key business drivers/goals of the customer.Creates, monitors and manages staffing levels and production expectations to meet needsWorks with vendors to resolve all product issues, provides product development guidance and escalates major vendor service issues. Establishes service level agreements, and quickly resolves all deficienciesProvides status and issue updates to end user management and key stakeholdersPerforms human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Bachelor's Degree in Information Technology or related fieldWork Experience3 years in solution development and support. Includes 1 year of supervisory experience in a multi-discipline environment (including matrix management.

Preferred remote locations in IL, WI, NC, GA

Fully Remote Role from these states: No relocation, No Sponsorship or transfer of visa for this position now or in the future.Demonstrated knowledge of enterprise organization structures/workflow and business system architecture and technologyAbility to interact and work through technical requirements with clients to formulate project design and implementation requirements.Demonstrated strong written and verbal communications skills when consulting with internal and external partnersDemonstrated leadership abilities to include project/staff coordination, motivating staff toward common goals, and mentoring new and existing staffAbility to gather, organize and present data. This position requires travel, therefore, will be exposed to weather and road conditions.Operates all equipment necessary to perform the job.Exposed to a normal office environment.Bachelors degreeLead enterprise Major Incident Management and service restoration efforts.Govern MIM processes, standards, reporting, and performance metrics.Strengthen operational resilience through readiness, training, and integration with DR/BC and cybersecurity programs.All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or trainingPremium pay such as shift, on call, and more based on a teammate's jobOpportunity for annual increases based on performanceHealth and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term DisabilityFlexible Spending Accounts for eligible health care and dependent care expensesDefined contribution retirement plans with employer match and other financial wellness programsfull-time, part-time, per diem, temporary, etc.; Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.