Manager IT Engineering- Major Incident Management

Advocate Health; South Dakota Park (SD); À distance; USD 90 000 - 120 000; Plein temps

Avantages offerts par ce poste

Health and welfare benefits

Flexible spending accounts

Retirement plans with employer match

Annual increases

Résumé du poste

Advocate Health is seeking a senior Enterprise Corporate - Data Centers & Disaster Recovery leader for a fully remote role. You will drive solution development, manage multi-team projects, and coordinate staffing and vendor interactions to meet critical business goals.

The role includes HR responsibilities and ensuring ethical compliance within the department. Ideal candidates have a Bachelor's in IT or related field and at least 3 years in solution development and support, including supervisory

Qualifications

• Bachelor's Degree in Information Technology or related field is required.
• 3 years in solution development and support, including 1 year of supervisory experience in a multi-discipline environment.

Responsabilités

• Participates in solution development and system repair tasks and leads cross-functional teams through all project stages.
• Manages project implementation schedules and detailed work plans; ensures alignment with customer business goals.
• Creates and monitors staffing levels and production expectations to meet needs.
• Collaborates with vendors to resolve product issues and establishes service level agreements.
• Provides status updates to end users and stakeholders on project progress and issues.
• Performs HR responsibilities including interviewing, promotions, performance evaluations, and morale management.
• Ensures compliance with the organization's Code of Ethical Conduct.

Connaissances

Enterprise architecture

Client requirements

Communication

Leadership

Project coordination

Formation

Bachelor's Degree in Information Technology or related field

Description du poste

Department & Position Details

Department: 12232 Enterprise Corporate - Data Centers & Disaster Recovery Status: Full time Benefits Eligible: Fully remote position.

Responsibilities

• Participates in solution development and system repair tasks, including identification of requirements, design specifications, developing solutions, testing, training, implementation coordination and issue management. Provides regular and comprehensive status reports to management. Leads cross-functional teams through all aspects of project planning, implementation and completion
• Manages project implementation schedules. Establishes detailed work plans and estimates for all project phases. Assists with the appropriate integration of technology and ensures that initiatives are aligned to key business drivers/goals of the customer.
• Creates, monitors and manages staffing levels and production expectations to meet needs
• Works with vendors to resolve all product issues, provides product development guidance and escalates major vendor service issues. Establishes service level agreements, and quickly resolves all deficiencies
• Provides status and issue updates to end user management and key stakeholders
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Responsible for understanding and adhering to the organization's Code of Ethical Conduct and for ensuring that personal actions, and the actions of employees supervised, comply with the policies, regulations, and laws applicable to the organization's business.

Requirements

• Bachelor's Degree in Information Technology or related field
• Work Experience
• 3 years in solution development and support. Includes 1 year of supervisory experience in a multi-discipline environment (including matrix management.

Preferred Remote Locations

• Preferred remote locations in IL, WI, NC, GA

Location & Visa

• Fully Remote Role from these states: No relocation, No Sponsorship or transfer of visa for this position now or in the future.

Skills & Attributes

• Demonstrated knowledge of enterprise organization structures/workflow and business system architecture and technology
• Ability to interact and work through technical requirements with clients to formulate project design and implementation requirements.
• Demonstrated strong written and verbal communications skills when consulting with internal and external partners
• Demonstrated leadership abilities to include project/staff coordination, motivating staff toward common goals, and mentoring new and existing staff
• Ability to gather, organize and present data. This position requires travel, therefore, will be exposed to weather and road conditions.
• Operates all equipment necessary to perform the job.
• Exposed to a normal office environment.
• Bachelors degree

Additional Responsibilities

• Lead enterprise Major Incident Management and service restoration efforts.
• Govern MIM processes, standards, reporting, and performance metrics.
• Strengthen operational resilience through readiness, training, and integration with DR/BC and cybersecurity programs.
• All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

Benefits

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Opportunity for annual increases based on performance
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Defined contribution retirement plans with employer match and other financial wellness programs

Company Overview

full-time, part-time, per diem, temporary, etc.); Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.