Manager, IT Compliance & Vendor Management

The Landline Company; New York (NY); Remote; USD 120,000 - 175,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with company match

Disability and life insurance

Parental leave

Flight benefits with airline partners

Job summary

The Landline Company is building a revolutionary airport journey by decentralizing the airport and expanding travel beyond terminals. The Manager, IT Compliance & Vendor Management leads the cybersecurity control program and oversees the MSP delivering day-to-day IT operations.

You will design, operate, and evidence CSF 2.0 compliance while managing vendor relationships and security reviews. Remote in a major metro in the US/Canada with travel as needed; compensation ranges from 120,000 to

Qualifications

• Five+ years in IT compliance, information security, IT audit, or IT governance.
• Hands-on experience with recognized security frameworks (NIST CSF, NIST 800-53, ISO 27001, SOC 2, CIS Controls).
• Experience administering or as primary user of a GRC/compliance automation platform (Vanta, Drata, Secureframe, LogicGate, AuditBoard, ServiceNow GRC).
• Experience managing or overseeing outsourced IT providers, including SLA monitoring and escalation.
• Knowledge of core IT controls: identity/access, endpoint, logging, vulnerability, backup, change management.
• Ability to critically read SOC 2 Type II reports, including scope and exceptions.
• Clear written communication for external audiences.
• Professional certifications such as CISA/CRISC/CISM/CISSP are a plus.
• NIST CSF 2.0 implementation experience, especially Govern and supply chain risk management.
• Transportation/regulated industry experience is a plus.
• Familiarity with PCI DSS, CCPA/CPRA, or breach notification requirements welcome.
• Experience building a compliance program from an early baseline is valued.
• ITIL or service management background is a plus.
• Contract negotiation experience with vendors or service providers a plus.

Responsibilities

• Maintain the control set mapped to NIST CSF 2.0 across Govern, Identify, Protect, Detect, Respond, Recover.
• Administer the Vanta/GRC platform including integrations, monitoring, evidence collection, tests, and remediation tracking.
• Perform periodic control testing and document results with owners and due dates.
• Own policy lifecycle: drafting, annual review, routing, publication, attestation tracking.
• Maintain enterprise risk register with scoring, treatment decisions, and exec reporting.
• Coordinate evidence for customer security reviews and external audits.
• Administer security awareness training program and phishing simulations.
• Serve as primary MSP relationship owner, manage escalations and service delivery.
• Monitor SLAs, document breaches, drive root-cause analysis and remedies.
• Chair quarterly MSP business reviews, set agenda, track commitments, maintain action log.
• Own MSP contract lifecycle: scope changes, renewals, pricing, exit/transition.
• Verify MSP-controlled measures with evidence rather than assertion.
• Govern MSP access management and periodic access certification.
• Maintain RACI for controls between MSP and Landline.
• Operate vendor intake and security review process for new tech.
• Maintain vendor inventory with classification and review cadence.
• Review third-party assurance artifacts (SOC 2 II, ISO 27001, pen tests).
• Track vendor security terms, breach obligations, DPAs.
• Maintain incident response plan and coordinate annual tabletop exercises.
• Act as compliance lead during security incidents and post-incident reporting.
• Maintain business continuity and disaster recovery docs; coordinate annual restoration testing.
• Deliver recurring compliance and vendor performance reports to exec leadership.
• Provide security/compliance input to procurement, legal, operations.
• Track and report program metrics.

Skills

IT compliance

Information security

SOC 2

Education

CISA

CRISC

CISM

CISSP

Tools

Vanta

Drata

Secureframe

LogicGate

AuditBoard

ServiceNow GRC

Job description

The Landline Company is redefining the airport journey by building infrastructure that decentralizes the airport. Its platform connects air and ground transportation, extending the airport experience into everyday places and enabling seamless door-to-gate travel while unlocking new demand.

Landline is pioneering remote terminal concepts that bring airport check-in, bag drop, and security screening closer to travelers, including directly into the neighborhoods and destinations where they live, work, and stay.

Operating across North America with a growing network of partners, including Air Canada, American Airlines, Sun Country Airlines, and CLEAR, Landline is building the infrastructure that allows travel to begin anywhere. Learn more at landlineco.com.

The Role

Landline is seeking a Manager, IT Compliance & Vendor Management to build and run the company's cybersecurity control program and to oversee the managed service provider (MSP) that delivers its day-to-day IT operations. This single role owns two connected accountabilities: the performance of Landline's MSP, and the design, operation, and evidencing of the company's control program against the NIST Cybersecurity Framework (CSF) 2.0.

Landline operates in a regulated transportation environment and contracts with airline partners and airports that impose their own security and data-handling requirements. The control program must satisfy those obligations as well as the company's internal risk requirements.

Compensation

120,000 – 175,000

What You Will Do

• Maintain the company's control set mapped to NIST CSF 2.0 across all six Functions: Govern, Identify, Protect, Detect, Respond, and Recover
• Administer the Vanta GRC platform, including integrations, control monitoring, evidence collection, automated test configuration, and remediation tracking
• Perform periodic control testing and design effectiveness reviews, document results, and drive remediation to closure with named owners and due dates
• Own the policy lifecycle: drafting, annual review, approval routing, publication, and attestation tracking
• Maintain the enterprise risk register, including risk scoring methodology, treatment decisions, and executive reporting
• Prepare and coordinate evidence for customer security reviews, airline partner assessments, insurance questionnaires, and external audits or assessments
• Administer the security awareness training program, including phishing simulation and completion tracking
• Serve as the primary relationship owner for the MSP, managing escalations, scheduling, and day-to-day service delivery expectations
• Monitor and report on contracted service levels, document breaches, drive root-cause analysis, and enforce contractual remedies where warranted
• Chair quarterly business reviews with the MSP, setting the agenda, tracking commitments, and maintaining a running action log
• Own the MSP contract lifecycle, including scope changes, renewals, pricing negotiation, and the exit and transition plan
• Verify that MSP-operated controls function as contracted, requiring evidence rather than assertion
• Govern access administration performed by the MSP, including joiner/mover/leaver execution, privileged access review, and periodic user access certification
• Maintain the responsibility assignment matrix (RACI) that defines which controls the MSP operates, which Landline operates, and which are shared
• Operate the vendor intake and security review process for new technology purchases
• Maintain the vendor inventory with data classification, criticality tiering, and review cadence
• Collect and review third-party assurance artifacts (SOC 2 Type II reports, ISO 27001 certificates, penetration test summaries), including analysis of complementary user entity controls and any qualified opinions
• Track vendor contract security terms, breach notification obligations, and data processing agreements
• Maintain the incident response plan and coordinate the annual tabletop exercise
• Serve as compliance lead during security incidents, covering evidence preservation, regulatory notification analysis, and post-incident reporting
• Maintain business continuity and disaster recovery documentation, and coordinate annual restoration testing with the MSP
• Deliver a recurring compliance and vendor performance report to executive leadership
• Provide security and compliance input to procurement, legal, and operations
• Track and report program metrics

What We're Looking For

• Five or more years in IT compliance, information security, IT audit, or IT governance, including at least two years with direct responsibility for a control program or audit function
• Hands‑on experience implementing or operating a recognized security framework (NIST CSF, NIST 800‑53, ISO 27001, SOC 2, CIS Controls, or equivalent)
• Experience administering or serving as a primary user of a GRC or compliance automation platform (Vanta, Drata, Secureframe, LogicGate, AuditBoard, ServiceNow GRC, or equivalent)
• Experience managing or formally overseeing an outsourced IT provider, including service level monitoring and escalation
• Working knowledge of core IT controls: identity and access management, endpoint management, logging and monitoring, vulnerability management, backup and recovery, and change management
• Ability to read a SOC 2 Type II or similar report critically, including scope boundaries, exceptions, carve‑outs, and complementary user entity controls
• Clear written communication, as this role produces documentation that external parties read and rely on
• Professional certification such as CISA, CRISC, CISM, or CISSP is a plus
• Direct NIST CSF 2.0 implementation experience, particularly the Govern function and cybersecurity supply chain risk management (GV.SC), is a strong plus
• Experience in transportation, aviation, logistics, or another operationally regulated industry is a plus
• Familiarity with PCI DSS, CCPA/CPRA, or state breach notification requirements is welcome
• Prior experience building a compliance program from an early or undefined baseline is valued
• ITIL foundation or an equivalent service management background is a plus
• Contract negotiation experience with technology vendors or service providers is a plus

Location

Remote in a major metro area in Canada or the United States, with business travel as needed

Why Landline

• Help build the infrastructure that decentralizes the airport and enables travel to begin anywhere
• Work on first-of-their‑kind concepts at the intersection of aviation, transportation, and infrastructure
• Direct exposure to senior leaders across airlines, airports, and public‑sector partners
• A highly engaged, fast‑moving team shaping a new model for how people travel
• Significant opportunity for growth as the company scales
• Comprehensive benefits and PTO plan including medical, dental, vision, 401(k), disability, parental leave, and company‑paid life insurance
• Flight benefit privileges with our airline partners