Manager, IT Business Analysis

Harris Geospatial Solutions; Northern (KY); Hybrid; USD 102,000 - 217,000; Full time

Benefits offered by this job

Health insurance

Disability insurance

401(k) match

Flexible spending accounts

Education assistance

Parental leave

Paid time off

Company-paid holidays

Job summary

L3Harris Technologies is seeking a Manager, IT Business Analysis to lead the IT business analysis function and manage the external MSP, translating business needs into technical specs and ensuring project delivery.

The role requires strong vendor management, SDLC understanding, and collaboration with senior leadership to align IT with business goals.

Qualifications

• Bachelor’s Degree and minimum 9 years of prior relevant experience.
• Graduate Degree and a minimum of 7 years of prior related experience.
• In lieu of a degree, minimum of 13 years of prior related experience.
• 5+ years of experience in IT business analysis, with 2-3 years in a management or lead role.

Responsibilities

• MSP Direction & Oversight: oversee MSP daily operations and SLAs.
• Requirement Gathering & Translation: work with stakeholders to define and translate requirements.
• Backlog & Project Management: manage IT project portfolio and backlog with timely delivery.
• Performance Monitoring: track MSP performance metrics and drive improvements.
• Quality Assurance & UAT: oversee UAT to ensure solutions meet business needs.
• Strategic Alignment: align IT strategy with company goals.
• Conflict Resolution: mediate disputes between units and MSP.
• Risk Management: identify and mitigate delivery and cybersecurity risks.

Skills

MSP Experience

Technical Acumen

Documentation

Communication

Negotiation

JIRA

MS Project

CBAP/PMP

ITIL

Education

Bachelor’s Degree

Graduate Degree

Experience equivalent

Tools

JIRA

MS Project

Job description

L3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris is the Trusted Disruptor in defense tech. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title:

Manager, IT Business Analysis

Job Code:

40617

Job Location:

Remote Opportunity

Job Schedule:

9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

The Manager, IT Business Analysis leads the IT business analysis function, directing and auditing the activities of our external Managed Service Provider (MSP). This position acts as the crucial bridge between internal business departments and the MSP, translating complex business requirements into actionable technical specifications, overseeing the MSP’s project delivery, managing the project backlog, and ensuring SLA compliance. The ideal candidate is a strategic thinker with a strong technical background and proven experience in vendor management.

Essential Functions:

• MSP Direction & Oversight: Serve as the primary point of contact for the MSP, overseeing their day-to-day operations, project delivery, and adherence to Service Level Agreements (SLAs).
• Requirement Gathering & Translation: Collaborate with business stakeholders to define, analyze, and document business processes and requirements, ensuring they are accurately translated into technical specifications for the MSP.
• Backlog & Project Management: Manage the IT project portfolio and backlog, prioritizing requests and ensuring the MSP delivers on time and within scope.
• Performance Monitoring: Track and report on MSP performance metrics, conducting regular reviews to identify areas for improvement and ensuring high-quality deliverables.
• Quality Assurance & UAT: Oversee the User Acceptance Testing (UAT) process to ensure technical solutions developed by the MSP meet business needs before implementation.
• Strategic Alignment: Partner with senior leadership to align IT strategy with company goals, providing input on technology roadmaps.
• Conflict Resolution: Mediate disputes between internal business units and the MSP, resolving escalated issues promptly.
• Risk Management: Identify and mitigate risks related to project delivery, vendor performance, and cybersecurity.

Qualifications:

• Bachelor’s Degree and minimum 9 years of prior relevant experience. Graduate Degree and a minimum of 7 years of prior related experience. In lieu of a degree, minimum of 13 years of prior related experience.
• 5+ years of experience in IT business analysis, with 2-3 years in a management or lead role.

Preferred Additional Skills:

• MSP Experience: Proven experience managing or working closely with an external Managed Service Provider (MSP).
• Technical Acumen: Strong understanding of SDLC (Software Development Life Cycle), IT infrastructure, and data modeling.
• Documentation Skills: Expert capability in creating business requirements documents (BRDs), user stories, and process flow diagrams.
• Communication & Negotiation: Exceptional ability to translate technical concepts into business terms for stakeholders and negotiate with vendors.
• Tools: Proficiency in project management tools (e.g., JIRA, MS Project) and requirement management tools.
• CBAP (Certified Business Analysis Professional) or PMP (Project Management Professional) certification.
• Experience in ITIL framework.

In compliance with pay transparency requirements, the salary range for this role in California, Massachusetts, New Jersey, Washington, and the Greater D.C, Denver, or NYC areas is $116,500-$216,500. The salary range for this role in Colorado state, Hawaii, Illinois, Maine, Maryland, Minnesota, New York state, Cleveland Ohio, Vermont and Virginia is $101,500-$188,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

#LI-NR1

L3Harris Technologies is proud to be an Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your resume for this position, you understand and agree that L3Harris Technologies may share your resume, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

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